The Grind Cafe and Coffee Shop

To say this place is a heaven sent in a world so cold, is an understatement. My car broke down in front of their store, and the employees and boss man came out to help me, given I hadn’t spent $1 in their business. Not only tried everything they could to help me but also brought us drinks to stay cool in the heat. Now guys that’s just the cherry on top of this incredible Sunday. After I got the problem fixed, I left and forgot my whole tool box, filled to the brim, with tools. These guys went out there and got my tools for me and put them up for me. Im so incredibly thankful for all of their kindness. Definitely my new favorite coffee shop!!!

Atmosphere: 5

Food: 5

Service: 5

One of the best coffee shops I've ever been to, not only is their coffee drinks fantastic but their food is too. Super friendly staff, great environment just all around awesome.

Atmosphere: 5

Food: 5

Service: 5

Impressed with quality and consistency of their coffee. I’m from Bham this was my first visit to Grind Cafe, I actually returned the next day and ordered in the store. The same drink; a large cold brew with 2 additional espresso shots, hence the comment, it is hard to add extra espresso and still have a good not too strong drink. It was excellent both days. I think this is a great addition to Russellville for many reasons and the service, the employees, the speed, and environment were great. I know I’ll be back and I would def recommend for a place to meet for lunch or AM coffee. Even dine solo inside..on my way out I noticed they post their WiFi login. I think I found my new study location when I am in town.

Atmosphere: 5

Food: 5

Service: 5

Amazing food! Super nice owner and very friendly staff!

The Grind has always been my go to place for coffee but I recently started to try their food & it is so good!! 10/10. the staff is always friendly BUT I went through the drive thru with my pup & they DO NOT OFFER PUP CUPS. not a big deal but usually most coffee shops offer this option. I wouldn’t even mind paying for a pup cup but it was not possible. If the Grind can allow for pup cups my rating would be a 5 Stars.

The burger and tater tots were among the best I've ever eaten.

The rude customer service cancels out the good food. My family will not be back.

Rude staff..............

I wanted to share some feedback regarding my recent visit. I found the customer service to be disrespectful, inconsiderate, and overall lacking professionalism. Unfortunately, it completely ruined my experience, and I will not be returning. I encourage you to consider how important it is to treat customers with respect and politeness, as this greatly impacts the overall experience. I hope this feedback helps in improving your service moving forward.

When we arrived at The Grind it was 1:28. The chairs were all up and there was a young blonde girl mopping the floor. Two tables on the right still had customers. We ask if they were closed and she said no. She said it was fine to place a to go order, but to walk on the right side that had not been mopped. The brunette girl at the counter was a sweetheart. I placed my order and moved so my sister could place hers. The blonde girl that had just mopped screamed for me to move back to the right side. We placed our order and went to sit down and wait. While we were waiting my husband got up to go to the bathroom. The blonde girl screamed at him and said, “Can you not hear? I just told you not to walk on that side.” She was extremely rude. I told her that he was just going to the restroom. Three more ladies walked in right after and walked on the left side. The floor was not wet and there was not a wet floor sign. She started screaming at them as well. The coffee was great, but not worth it. We will definitely not be visiting again.

The girl mopping the floors had a bad attitude and was extremely rude to the customers that came in after us. Won’t be back.

Coffee it’s self was great but they got my order wrong and put whipped cream on a nondairy ice coffee, and the cashier Byron was extremely inconsiderate and unprofessional she literally stopped us before taking our order to finish a conversation with a girl behind the counter about she was getting her done, the service was terrible I won’t be going back

This place is awesome!! Great customer service and great coffee!! It’s a must do in Russellville!!

Will never support this business. Poor customer service.

Service: 1

While others sleep, I'm woke. 5 stars