Freddy's Frozen Custard & Steakburgers

I love Freddy's

Atmosphere: 5

Food: 5

Service: 5

For all you hater that keep hating on Freddy's in Saraland need to find you some business. Every time I visit this location, they are always busy. I get a welcome to Freddy's soon as I enter the restaurant. Instead of complaining why don't you call the restaurant or stop back by I promise they will get it right.

Atmosphere: 5

Food: 5

Service: 5

Great food, great service

Atmosphere: 5

Food: 5

Service: 5

The customer service and clean environment is always inviting when my family come there. You can hear the welcome to Freddy's all the way in the kitchen. The lady up front took the time and explained some of the new items on the menu. The is our favorite restaurant we eat there at least three times a month. If you are looking for a great burger, I highly recommend. Freddy's. The custard is great also

Atmosphere: 5

Food: 5

Service: 5

Drive thru was busy but we didn’t mind waiting, they were out of tater tots, the fried cheese bites, so we ordered a patty melt combo and a jalapeño burger, after waiting 30 min in the drive thru it was finally time to pay just to be told there was no meat, this was our first time here and will be the last time, entirely too much time waisted sitting there to end up with nothing

Atmosphere: 1

Food: 1

Service: 1

Tables could have been cleaner. That’s the only bad thing. Wait, nope, the parking lot was designed by aliens. It’s a disaster. You’ll see. Don’t bring trailer. Bathroom clean but out of paper towels.

Atmosphere: 4

Food: 5

Service: 5

Got the triple steakburger it was amazing. I dont care for the fries. They need a small cheese curd cause i threw most away and we got a regular

Atmosphere: 4

Food: 5

Service: 3

Spicy Chicken sandwich is not their specialty. Fries are incredible! Service was good. Oh yeah, the cheese curds are 🔥!!!

Atmosphere: 3

Food: 3

Service: 4

I do not recommend coming to this Freddy’s

Atmosphere: 1

Food: 5

Service: 1

The food and service were 10 out of 10! Burger was exactly to my liking, and the fries were well-seasoned and warm. The dining area was a bit messy, and some of the tables were kind of gross. We did come in at about 9:00, so I understand how it can get too busy to properly clean before closing. Overall, was a wonderful experience. Will definitely be coming back!

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Burger

Honestly the worst experience I have ever had at a Freddy's. I am visiting from out of town. I stopped in at the drive-thru and ordered a #1 (just burger with extra pickles). I got back to my hotel to find that the burger patties were extremely thin (like paper thin) and the only thing keeping them together was the top part of the patty that was cold and dried out like leather. The cheese was cold on the top and looked like it had been sitting there for a while.

So, I called and explained my situation and that I would like a refund, hoping it come be done over the phone. They told me in order to get a refund, I would have to come back in. So I go back through the drive thru and told them I was the one that called to get a refund. With no questions asked, I was given my refund. I guess I am glad there was no fight there, but part of me would like to think that they would want to know more or see the evidence of what I am saying, but the woman that processed my refund (not sure if she was the manager for the night) seemed to not care one bit. There was no acknowledgement of their poor service or poor quality of food.

Food: 1

Service: 1

Recommended dishes: Burger

Super dirty

Great food and service!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Grilled Chicken Sandwich, Cheeseburger and Fries, Burger, Hamburger, Chicken Sandwich

Why put that you are open until 10pm when you are close earlier? 9:45pm and the drive-thru and front door is closed.

I made a mistake to go to Freddy’s tonight, December 31, 2024 about 8:45 PM central time when I say I made a mistake here what happened: The dining area trash cans were overflowing With trash. to make things worse some individual in there and it was a black woman because it was a long black hair in my food. The individuals in there were trying to hurry up and close up at 9 o’clock at night because it’s New Year’s Eve. There is no excuse that you can come up with to explain why black hair was in someone’s food. That is a health code violation should’ve took a picture of it but oh well I will not be doing business with this location again anyone who goes to this location check your food carefully.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Burger