Great American Cookies
1201 Industrial Parkway, Saraland
(251) 345-1928
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Recent Reviews
The manager, Brandy, at the Saraland location is an absolute SAINT! We had to reschedule my son's birthday party at the last minute due to weather and when we tried to order a cookie cake for the new date we were given misinformation by an employee, causing us to not be able to have a cookie cake for his party. My boy was super bombed being that that was the only "cake" that he had requested. Well Brandy, called us back, apologized for the inconvenience and bad...
Update: The polite manager reached out the next day responding to my email. I'm very pleased with the conversation and will be a returning customerI placed a online order for same day pickup and when I got there they had no knowledge of my order even though I had email confirmation that it was received. A TOTAL FRUSTRATINGDISAPPOINTMENT???.The girl in charge told me I would have to place the order online 24hrs ahead of time but that's not shown anywhere online and the...
Yesterday I posted the following review. When I went today, to pick up my order, I was very pleased. The manager introduced herself and expressed her concern about what happened yesterday. She was genuinely apologetic and I could not be more pleased with my order and the service. Thank you so very much for helping me and realizing the need of your customers. I will definitely return.I got here at 11:15 ro place an order. Store supposed to open at 11. Two people inside. Stood outside...
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