We have tried all the krystals around the mobile area the service is terrible cannot get any orders right people were complaining walking out krystals is not what it use to be
Atmosphere: 2
Food: 2
Service: 1
Lisa Walker
I pulled up at 7:01 and I was STILL waiting on my food at 7:23 this morning. There were about 5 other cars waiting for their food after me. Idk if they only had 1-2 people working or what. When I got home my order was wrong. I expected more from Krystals
Candice Jernigan
Veryyyyy slow i waited 35 mins on 1 Krystal and 1 chick
Food: 2
Service: 1
Thomas Silvers
Food was barley in box and wasn't very good
Atmosphere: 1
Food: 1
Service: 1
Katherine Goree
I waited in drive thru for over 20 minutes for 2 Krystal with cheese and onions only.
Atmosphere: 3
Food: 4
Service: 4
James Childers
Took over 20 minutes to fill out order through drive through. 24 Krystal's, and 4 large fries. The fry containers were only half full and the Krystal's tasted watery, like they thawed before they cooked them. The person running drive-thru sounded like they were talking in a can from far away. I mentioned I couldn't hear them and it got loud and clear, so maybe they weren't wearing the headset, I don't know. They brought the food out to the car, did apologize about the wait, so not all bad. I realized after she left there were no napkins, so I went in to grab some... Their AC was out. It was over 90 degrees in there. I got the napkins from beside the sod dispenser and left. I felt sorry for them trying to do anything in that heat. Needless to say, no one was in the dining room.
Atmosphere: 1
Food: 1
Service: 1
Holly Hilderbrand
The lady at the drive through had a look on her face that looked like " how dare you make me work". Also there was nobody behind me and she asked me to park in parking lot. They also took awhile to get the food out.
Atmosphere: 1
Food: 5
Service: 1
David Jarrell
Menu speaker was not working well and was very quiet. Had to correct my order when I got to the window.
Food: 5
Service: 3
Recommended dishes: Cheese Krystal
Daniel Turner
Used to be my go to starting to go downhill.
Atmosphere: 5
Food: 4
Service: 4
tiffany hudson
We went on Jan. 7 2025. There were only two workers that night. The cashier was so sweet and kind hearted and you can tell she took her job seriously. I wished i got her name. She made sure our order was correct and even helped us carried it out.
My food was old, hard, and I wouldn't have given it to my dmn dog. I called to report it,but it was on 2 guys working and 1 was outside smoking so the other saw it and still gave it to me. I was pissed and will not go back to this 1. I'm waiting to call customer service, because that was not right.
Update: After being contacted by the GM I definitely would like to change my review to 5 stars. The GM called me early the next morning and req to make things right. Due to work and her time I was unable to get there for the following 2 days, but she still remembered & made it right. My food was exactly how I'm used to it being, hot, fresh, and ready to eat. I would definitely recommend going in the day time though, because seems like night shift isn't worrying about doing right unless they're being watched over. Thanks GM of the Saraland store for correcting the issue.
Atmosphere: 5
Food: 5
Service: 5
Tracy Glass
This place sucks all cold food
Atmosphere: 1
Food: 1
Service: 1
Larry Eubanks
Food was fresh and hot and we really enjoyed it
Atmosphere: 5
Food: 5
Service: 5
Cheryl B Schaffer
Food was hot, when we finally got it, which took 20 minutes. The order was incorrect, I ordered a sack full , no onions, and 2 large friesAnd a a separate order of 2 Krystal’s and a small fry. First they brought someone else’s order, then they brought a sackful plus 2 Krystal’s, with no onions, and no fries, and shut the window like that was all we ordered,,We had to knock on the window to get the fries and the 2 Krystal order had no onions
wayne ridgeway
The absolute WORST service ever. After sitting in line for 8 minutes after ordering, I was asked to repeat my order. They called out my order to be prepared. Another 8 minutes for 5 Krystal's. I travel this country working, but my hometown Krystal is the worst ever.
We have tried all the krystals around the mobile area the service is terrible cannot get any orders right people were complaining walking out krystals is not what it use to be
Atmosphere: 2
Food: 2
Service: 1
I pulled up at 7:01 and I was STILL waiting on my food at 7:23 this morning. There were about 5 other cars waiting for their food after me. Idk if they only had 1-2 people working or what. When I got home my order was wrong. I expected more from Krystals
Veryyyyy slow i waited 35 mins on 1 Krystal and 1 chick
Food: 2
Service: 1
Food was barley in box and wasn't very good
Atmosphere: 1
Food: 1
Service: 1
I waited in drive thru for over 20 minutes for 2 Krystal with cheese and onions only.
Atmosphere: 3
Food: 4
Service: 4
Took over 20 minutes to fill out order through drive through. 24 Krystal's, and 4 large fries.
The fry containers were only half full and the Krystal's tasted watery, like they thawed before they cooked them. The person running drive-thru sounded like they were talking in a can from far away. I mentioned I couldn't hear them and it got loud and clear, so maybe they weren't wearing the headset, I don't know.
They brought the food out to the car, did apologize about the wait, so not all bad. I realized after she left there were no napkins, so I went in to grab some... Their AC was out. It was over 90 degrees in there. I got the napkins from beside the sod dispenser and left. I felt sorry for them trying to do anything in that heat. Needless to say, no one was in the dining room.
Atmosphere: 1
Food: 1
Service: 1
The lady at the drive through had a look on her face that looked like " how dare you make me work". Also there was nobody behind me and she asked me to park in parking lot. They also took awhile to get the food out.
Atmosphere: 1
Food: 5
Service: 1
Menu speaker was not working well and was very quiet. Had to correct my order when I got to the window.
Food: 5
Service: 3
Recommended dishes: Cheese Krystal
Used to be my go to starting to go downhill.
Atmosphere: 5
Food: 4
Service: 4
We went on Jan. 7 2025. There were only two workers that night. The cashier was so sweet and kind hearted and you can tell she took her job seriously. I wished i got her name. She made sure our order was correct and even helped us carried it out.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
My food was old, hard, and I wouldn't have given it to my dmn dog. I called to report it,but it was on 2 guys working and 1 was outside smoking so the other saw it and still gave it to me. I was pissed and will not go back to this 1. I'm waiting to call customer service, because that was not right.
Update: After being contacted by the GM I definitely would like to change my review to 5 stars. The GM called me early the next morning and req to make things right. Due to work and her time I was unable to get there for the following 2 days, but she still remembered & made it right. My food was exactly how I'm used to it being, hot, fresh, and ready to eat. I would definitely recommend going in the day time though, because seems like night shift isn't worrying about doing right unless they're being watched over. Thanks GM of the Saraland store for correcting the issue.
Atmosphere: 5
Food: 5
Service: 5
This place sucks all cold food
Atmosphere: 1
Food: 1
Service: 1
Food was fresh and hot and we really enjoyed it
Atmosphere: 5
Food: 5
Service: 5
Food was hot, when we finally got it, which took 20 minutes. The order was incorrect, I ordered a sack full , no onions, and 2 large friesAnd a a separate order of 2 Krystal’s and a small fry. First they brought someone else’s order, then they brought a sackful plus 2 Krystal’s, with no onions, and no fries, and shut the window like that was all we ordered,,We had to knock on the window to get the fries and the 2 Krystal order had no onions
The absolute WORST service ever. After sitting in line for 8 minutes after ordering, I was asked to repeat my order. They called out my order to be prepared. Another 8 minutes for 5 Krystal's. I travel this country working, but my hometown Krystal is the worst ever.
Atmosphere: 1
Service: 1
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