I went to this location once 2 years ago and the service and food were horrible so I stopped going. Fast forward to today and guess what it hasn’t changed! 2/2 times and I was treated the same way. Your staff totally lacks communication skills and the food is cold and my slush tasted like red water! This may be a franchise but corporate needs to know who is representing their name!
Atmosphere: 1
Food: 1
Service: 1
Ginger Waite
The food was burned and crap
Atmosphere: 1
Food: 1
Service: 3
MeNa
Good food
Atmosphere: 5
Food: 5
Service: 5
Pamela Miller
I went to the drive through @Sonic in Semmes a little over an hour ago and ordered a Sonic burger with sz medium fries. It was the nastiest shit I've seen in a long time! The bun was soaking wet to the point it couldn't be picked up w/o your fingers going through it and the fries were no more than about 1-1/2inches long that were soft,cold and inedible!!!!! $10.00 for a small sack of pure slop! I never go to Sonic because a couple of years ago i got a soaking wet,cold hot dog that idk how it could have been the puddle to that it was unless it was intentionally soaked. NEVER AGAIN will i buy another thing from that disgusting place! I'm mad at myself for ever going there again! It would have made just as much sense to soak a $10 bill and eat it!
Service: 1
Chase Nettles
1. Chris, I understand that working the drive-thru can be stressful, but raising your tone and showing attitude toward any customer is counterproductive.
2. When a customer pulls up to the window claiming they placed an online order and that their food was mistakenly given away, please do not ask for their phone to confirm the order—only to then completely reverse course and attempt to have us re-order the food they mishandled and gave away for free. This is especially frustrating after the staff repeatedly claimed they never received our order in the first place.
3. As a cautionary tale: never hand your phone to a fast food employee. Hold it up for them to see instead. God only knows what else they’re forgetting while giving away people’s orders for free.
4. To make matters worse, when we attempted to confirm whether we were even at the correct store location, not a single employee could identify the address or verify the location they were working at. None of them. That level of disorganization is unacceptable for any business.
Atmosphere: 1
Food: 1
Service: 1
Ronnie Misora
Other than price food was good
Charlie Dixon
Is busy but they were still efficient and fast
Atmosphere: 5
Food: 5
Service: 5
Tracie Truhel
Y’all are doing an excellent job!! Yum!!
Atmosphere: 5
Food: 5
Service: 5
Shaqura Mcfield
The absolute worst sonics in America! Poor customer service Oliver the manager should not be over anything very rude! On weekends it’s the club and hangout spot anytime you go the wait is over 30 mins even when you order ahead and app
Kerrie Horton
Usually, we have wonderful experiences at Sonic and have enjoyed going since they opened. During this visit, the burgers were not good at all. They tasted old and not like the regular burger. We waited quite a while in the drive thru to even move up after we ordered, and it wasn't any busier than normal. Everyone has rough days, so we will write it off to that.
Other than this visit, we have enjoyed fast service through the drive thru our pulling into the parking spot and ordering. The food has always been good, no matter what we have gotten from burgers, chicken bites, mozzarella sticks, jalapeño poppers and desserts.
The wait is always insane. Don’t usually leave reviews but just waited 15 minutes for 1 single pretzel ended up leaving
David Williams
ALWAYS CHECK YOUR ORDER!!!
I can't understand how these people can't tell the difference between a SAUSAGE AND EGG ON TEXAS TOAST and a Burrito. For the past month, every time I've ordered the Texas toast I get home and find i have a burrito. smh.
John David
Stopped for a my usual rt44 coke. Tired to order on the app so I could get my discount but it said they were not taking online orders. This was 12/30/24 @ about 5pm
Atmosphere: 1
Food: 1
Service: 1
hcs
Ordered chicken bites, mozerella sticks and a drink, after 20 minutes, someone came to the window and asked what our order was. They finally handed the order out and it was COLD!
I went to this location once 2 years ago and the service and food were horrible so I stopped going. Fast forward to today and guess what it hasn’t changed! 2/2 times and I was treated the same way. Your staff totally lacks communication skills and the food is cold and my slush tasted like red water! This may be a franchise but corporate needs to know who is representing their name!
Atmosphere: 1
Food: 1
Service: 1
The food was burned and crap
Atmosphere: 1
Food: 1
Service: 3
Good food
Atmosphere: 5
Food: 5
Service: 5
I went to the drive through @Sonic in Semmes a little over an hour ago and ordered a Sonic burger with sz medium fries. It was the nastiest shit I've seen in a long time! The bun was soaking wet to the point it couldn't be picked up w/o your fingers going through it and the fries were no more than about 1-1/2inches long that were soft,cold and inedible!!!!! $10.00 for a small sack of pure slop! I never go to Sonic because a couple of years ago i got a soaking wet,cold hot dog that idk how it could have been the puddle to that it was unless it was intentionally soaked. NEVER AGAIN will i buy another thing from that disgusting place! I'm mad at myself for ever going there again! It would have made just as much sense to soak a $10 bill and eat it!
Service: 1
1. Chris, I understand that working the drive-thru can be stressful, but raising your tone and showing attitude toward any customer is counterproductive.
2. When a customer pulls up to the window claiming they placed an online order and that their food was mistakenly given away, please do not ask for their phone to confirm the order—only to then completely reverse course and attempt to have us re-order the food they mishandled and gave away for free. This is especially frustrating after the staff repeatedly claimed they never received our order in the first place.
3. As a cautionary tale: never hand your phone to a fast food employee. Hold it up for them to see instead. God only knows what else they’re forgetting while giving away people’s orders for free.
4. To make matters worse, when we attempted to confirm whether we were even at the correct store location, not a single employee could identify the address or verify the location they were working at. None of them. That level of disorganization is unacceptable for any business.
Atmosphere: 1
Food: 1
Service: 1
Other than price food was good
Is busy but they were still efficient and fast
Atmosphere: 5
Food: 5
Service: 5
Y’all are doing an excellent job!! Yum!!
Atmosphere: 5
Food: 5
Service: 5
The absolute worst sonics in America! Poor customer service Oliver the manager should not be over anything very rude! On weekends it’s the club and hangout spot anytime you go the wait is over 30 mins even when you order ahead and app
Usually, we have wonderful experiences at Sonic and have enjoyed going since they opened. During this visit, the burgers were not good at all. They tasted old and not like the regular burger. We waited quite a while in the drive thru to even move up after we ordered, and it wasn't any busier than normal. Everyone has rough days, so we will write it off to that.
Other than this visit, we have enjoyed fast service through the drive thru our pulling into the parking spot and ordering. The food has always been good, no matter what we have gotten from burgers, chicken bites, mozzarella sticks, jalapeño poppers and desserts.
Restaurantji Recommends
The wait is always insane. Don’t usually leave reviews but just waited 15 minutes for 1 single pretzel ended up leaving
ALWAYS CHECK YOUR ORDER!!!
I can't understand how these people can't tell the difference between a SAUSAGE AND EGG ON TEXAS TOAST and a Burrito. For the past month, every time I've ordered the Texas toast I get home and find i have a burrito. smh.
Stopped for a my usual rt44 coke. Tired to order on the app so I could get my discount but it said they were not taking online orders. This was 12/30/24 @ about 5pm
Atmosphere: 1
Food: 1
Service: 1
Ordered chicken bites, mozerella sticks and a drink, after 20 minutes, someone came to the window and asked what our order was. They finally handed the order out and it was COLD!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Mozzarella Sticks
Ok for a quick bite to eat.
Atmosphere: 5
Food: 5
Service: 5
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