Went there with a friend today and sat inside to eat. We were getting our straws when I realize he unknowingly threw one of his straw papers in a hole in the counter that was not a trashcan. (it was instead where the ALREADY BROKEN straw dispenser goes) I then brought this to his attention and he went to open the cabinet to get his trash he threw in there out and throw it away. In doing so he noticed there was a large wad of duct tape attached to the magnet on other side of the door holding it shut so he decides not to open it any more as he realized it was already broken. However the duct tape covered magnet that held the door shut had apparently fallen out and was on the ground and heres where it gets good. The General Manager of the store comes in and is apparently complaining about someone breaking her cabinet door.( we didn’t hear this at the time because we were just enjoying our food not eavesdropping on her conversations) She later comes out and asks if we would like to explain why we broke her cabinet, acting like we are some delinquents. We then try to explain that we didn’t break it and tell her what happened and she cuts us off saying she has it on video that it was us who broke it. Remember this cabinet was already being held together by duct tape and I can tell you right now we didn’t have any duct tape in our pockets. After we explain what happened for the third time she finally walks away and sarcastically says “thank you” after she rewatches the video and realizes she’s in the wrong . Really don’t appreciate being yelled at and accused of breaking something while I’m just trying to eat my food with my friend. Especially since he was trying to get his trash out of the ALREADY BROKEN counter that looked like a trash can. You would think a general manager would care a little about respecting their customers but based of the 9 other reviews about her I guess not.(also just received a voicemail about vandalized property)
Edit: director of operation just called back and claimed we vandalized equipment because we “ripped the door off the hinges and it’s laying on the ground, we have it on video” but when we asked if we could see that video he said we could not. So we asked that he take it to the PD and let them sort it out because we knew that didn’t happen, he wouldn’t take it to the police department because there “wasn’t a crime committed”. Last time I checked vandalism WAS ,in fact, a crime. He then told us this conversation isn’t going anywhere and hung up. The door never was even opened all the way much less ripped off the hinges. He saw there was duct tape and shut it back. Both pictures are taken not long after the incident
Jaxton
If I could give this place zero stars I would they can never get anyone’s order right when you order a chicken taco with just cheese they literally put four pieces of tiny chicken in there and expect to be a taco you sit and wait for your food for 30 minutes and they still can’t get it right forget your drinks and give you the wrong stuff
Kevin Boyd
This had been a disappointment for years. However, Taco Bell in Southside Alabama has turned it around. Friendly employees and fresh food. How you always expect it to be. So grateful for a good place to get fast food and enjoy it.
Adam Elliott
Always on point with my food and it's always fresh. I go all the time. Sometimes there's a wait but their staff is always very welcoming
Pierce Harp
The best one around here! Always fresh.
La Rogers
Food was straight,but had to wait almost 10mins on the inside ,no one ever came to the front but just standing at thre drive thru handing out orders,and DD orders...then a worker went outside with gloves on to smoke a cigarette,came back in with gloves on went to the bathroom came out with same gloves on went to where you fix the food changed gloves and STILL didnt wash her hands(SO DISGUSTING) her name started with a T...she didnt fix my food tho but thats still gross. They didnt give me a receipt either.
David Murray
I come here on my lunch on occasion. Good experience!
R L
Thursday, Dec 19, 2024 Our experience tonight at the Taco Bell in Southside, Alabama, definitely ranks in our top 10 worst fast-food experiences EVER!
We placed two separate online orders about 8:50pm and paid online with our credit cards.
We live relatively close so we arrived shortly after 9:00pm and our orders were not yet ready.
At 9:15pm our orders were still not ready.
AT 9:30pm THEY WERE STILL NOT READY.
When we finally received our food, both orders were combined in one large sack. However, the items we ordered were not what was in the sack and when we brought that to the attention of the person at the window, they said to park and come into the store to make corrections.
To add insult to injury, the manager implied that we lied about not receiving certain items. The sack of food we received was sitting on the counter but the manager chose not to check the sack for verification.
When we finally arrived home at 9:57pm, we discovered that one of the items we purchased was still not received.
Of course, by 9:57pm the items had been sitting in the sack for almost an hour so all of the food items were cold and soggy.
This level of inefficiency, even in the fast food environment, is absolutely pathetic. Poor business operation reflects poor management and how the manager of this store is allowed to retain their job is a mystery.
Atmosphere: 1
Food: 1
Service: 1
jackie watford
ABSOLUTE LONGEST WAIT!! thr drive thru took over 40 min and then because of the location you can't leave once you get to the speaker because of a raised curb and when we finally got to the window we had 2 wait an additional 15 min and when we asked what was the issue the girl didn't know and said she didn't know it was horrible
So I haven't ate Taco Bell in over 2 years I ordered and yet they still messed it up. Here is the proof of the receipt. They put the extra lettuce on the taco and not the burrito supreme like I asked. The breed of supreme still had full amount of beans. The chicken tacos seemed very little meat and very dry soft shells. I went through the drive-thru and clearly I'm not going back. There's a reason why I haven't ate Taco Bell in over 2 years and they still continue to disappoint.
Atmosphere: 4
Food: 1
Service: 3
Benny Bradford “Benny Bradford”
Takes waaay too long. Over 30 minutes. Almost no one working
Jorge Alegria
Not change for a $50 $20 y’all better keep change so people can buy with cash.
Atmosphere: 4
Food: 4
Service: 4
Mike
The employee at the drive-through was rude and indifferent. I asked for two mild sauce. He reached and threw a handful into the bag like he was angry. I only needed two so seven will be going to the trash as I am eating in the vehicle. The double beef burrito was very little on the beef and it was cold. Not the best Taco Bell I have visited.
Went there with a friend today and sat inside to eat. We were getting our straws when I realize he unknowingly threw one of his straw papers in a hole in the counter that was not a trashcan. (it was instead where the ALREADY BROKEN straw dispenser goes) I then brought this to his attention and he went to open the cabinet to get his trash he threw in there out and throw it away. In doing so he noticed there was a large wad of duct tape attached to the magnet on other side of the door holding it shut so he decides not to open it any more as he realized it was already broken. However the duct tape covered magnet that held the door shut had apparently fallen out and was on the ground and heres where it gets good.
The General Manager of the store comes in and is apparently complaining about someone breaking her cabinet door.( we didn’t hear this at the time because we were just enjoying our food not eavesdropping on her conversations) She later comes out and asks if we would like to explain why we broke her cabinet, acting like we are some delinquents. We then try to explain that we didn’t break it and tell her what happened and she cuts us off saying she has it on video that it was us who broke it. Remember this cabinet was already being held together by duct tape and I can tell you right now we didn’t have any duct tape in our pockets. After we explain what happened for the third time she finally walks away and sarcastically says “thank you” after she rewatches the video and realizes she’s in the wrong .
Really don’t appreciate being yelled at and accused of breaking something while I’m just trying to eat my food with my friend. Especially since he was trying to get his trash out of the ALREADY BROKEN counter that looked like a trash can. You would think a general manager would care a little about respecting their customers but based of the 9 other reviews about her I guess not.(also just received a voicemail about vandalized property)
Edit: director of operation just called back and claimed we vandalized equipment because we “ripped the door off the hinges and it’s laying on the ground, we have it on video” but when we asked if we could see that video he said we could not. So we asked that he take it to the PD and let them sort it out because we knew that didn’t happen, he wouldn’t take it to the police department because there “wasn’t a crime committed”. Last time I checked vandalism WAS ,in fact, a crime. He then told us this conversation isn’t going anywhere and hung up. The door never was even opened all the way much less ripped off the hinges. He saw there was duct tape and shut it back.
Both pictures are taken not long after the incident
If I could give this place zero stars I would they can never get anyone’s order right when you order a chicken taco with just cheese they literally put four pieces of tiny chicken in there and expect to be a taco you sit and wait for your food for 30 minutes and they still can’t get it right forget your drinks and give you the wrong stuff
This had been a disappointment for years. However, Taco Bell in Southside Alabama has turned it around. Friendly employees and fresh food. How you always expect it to be. So grateful for a good place to get fast food and enjoy it.
Always on point with my food and it's always fresh. I go all the time. Sometimes there's a wait but their staff is always very welcoming
The best one around here! Always fresh.
Food was straight,but had to wait almost 10mins on the inside ,no one ever came to the front but just standing at thre drive thru handing out orders,and DD orders...then a worker went outside with gloves on to smoke a cigarette,came back in with gloves on went to the bathroom came out with same gloves on went to where you fix the food changed gloves and STILL didnt wash her hands(SO DISGUSTING) her name started with a T...she didnt fix my food tho but thats still gross.
They didnt give me a receipt either.
I come here on my lunch on occasion. Good experience!
Thursday, Dec 19, 2024
Our experience tonight at the Taco Bell in Southside, Alabama, definitely ranks in our top 10 worst fast-food experiences EVER!
We placed two separate online orders about 8:50pm and paid online with our credit cards.
We live relatively close so we arrived shortly after 9:00pm and our orders were not yet ready.
At 9:15pm our orders were still not ready.
AT 9:30pm THEY WERE STILL NOT READY.
When we finally received our food, both orders were combined in one large sack. However, the items we ordered were not what was in the sack and when we brought that to the attention of the person at the window, they said to park and come into the store to make corrections.
To add insult to injury, the manager implied that we lied about not receiving certain items. The sack of food we received was sitting on the counter but the manager chose not to check the sack for verification.
When we finally arrived home at 9:57pm, we discovered that one of the items we purchased was still not received.
Of course, by 9:57pm the items had been sitting in the sack for almost an hour so all of the food items were cold and soggy.
This level of inefficiency, even in the fast food environment, is absolutely pathetic. Poor business operation reflects poor management and how the manager of this store is allowed to retain their job is a mystery.
Atmosphere: 1
Food: 1
Service: 1
ABSOLUTE LONGEST WAIT!! thr drive thru took over 40 min and then because of the location you can't leave once you get to the speaker because of a raised curb and when we finally got to the window we had 2 wait an additional 15 min and when we asked what was the issue the girl didn't know and said she didn't know it was horrible
Atmosphere: 1
Food: 3
Love the tacos
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Wrap, Taco
Restaurantji Recommends
So I haven't ate Taco Bell in over 2 years I ordered and yet they still messed it up. Here is the proof of the receipt. They put the extra lettuce on the taco and not the burrito supreme like I asked. The breed of supreme still had full amount of beans. The chicken tacos seemed very little meat and very dry soft shells. I went through the drive-thru and clearly I'm not going back. There's a reason why I haven't ate Taco Bell in over 2 years and they still continue to disappoint.
Atmosphere: 4
Food: 1
Service: 3
Takes waaay too long. Over 30 minutes. Almost no one working
Not change for a $50 $20 y’all better keep change so people can buy with cash.
Atmosphere: 4
Food: 4
Service: 4
The employee at the drive-through was rude and indifferent. I asked for two mild sauce. He reached and threw a handful into the bag like he was angry. I only needed two so seven will be going to the trash as I am eating in the vehicle. The double beef burrito was very little on the beef and it was cold. Not the best Taco Bell I have visited.
Atmosphere: 1
Food: 4
Service: 1
It's taco bell folks.. ? ?
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Taco, Cantina Chicken Bowl, Breakfast Burrito, Burrito Supreme, Cheesy Gordita Crunch, Soft Taco, Cheesy Bean and Rice Burrito
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