We went through and order to double croissant bacon I asked if they could cook my bacon fresh and chewy, So it wasn't so hard. And I got 2 orders Of French toast sticks cooked fresh.I go to pull out and notice They gave me biscuits instead of croissants. So I had to pull back around and get them to fix it. But even when they gave me the biscuits, the bacon was still hard. And When I got my croissants, the bacon was hard.The sandwich was cold and the egg was cold very very disappointing. then on top of that The manager was cursing and I could hear him.Cause I left the window open. The manager didn't look too happy to be there anyway.Didn't smile and say Hey have a great day, Good morning, nothing just a crappy attitude.
Atmosphere: 1
Food: 1
Service: 1
Jordan Webb
Horrible BK. NEVER again!
Nichole
I regret to inform you that you do not “have it your way” at this BK. Debated on leaving a review, but knew that I had to after seeing another Doordash driver’s experience. The lazy, incompetent, rude late shift duo, cracked out Ken and Karen, refuse to make an order that is already paid for by a hungry customer. The guy comes to the window and I tell him I’m picking up a Doordash order for “customer’s name”. He huffs and puffs, mumbles something under his breath, then yells for the chick and says I need you for this order. I can’t make out what she’s saying across the airwaves but her tone is riddled with contempt. I quickly found out he wasn’t calling for help to make the order. He was calling in bad news Betty…the order destroyer enforcer. “We ain’t got no Doordash”, she proclaims, without an ounce of compassion or care. I’m like yeah you do, show her my phone, and tell her how far I’ve driven. She shrugs her shoulders and says “nahhhh we ain’t got nothing”, then gives me a fake “Soooorrryyy”. I drove 20 minutes from the other side of Trussville to pick up the order. Meanwhile, the hungry customer is patiently waiting, probably excited that a driver is going to grab their food. It’s very unprofessional and downright rude! In total, I wasted 50 minutes of my time, about $4 in gas, and lost the $18 that I would have made delivering the food. So your staff cost me a total of $22 and almost an hour of my time. My power bill is due today, which is why I was working the late shift. I have some advice for your staff. If they are not going to make an order, turn off the orders on the Doordash tablet. You can set it to “not accepting orders right now”. There’s so many people struggling. That’s the least you can do if you’re going to be lazy. No one will get sent on a wild goose chase, and you won’t subject paying customers to sitting around waiting on food that’s never going to arrive. To other drivers: proceed with caution with this place. If you’re on hourly, it’s not as risky. Do not waste your time driving from Trussville. Call the restaurant beforehand to see if they’re going to make the order before you get burned. PSA to the public: Order Taco Bell if you’re hungry and it’s late night. They’re always nice, professional, and have the food ready in a jiffy.
Atmosphere: 1
Food: 1
Service: 1
Phillip David Harris Bluegrass Gospel singer
Nobody was in the drive-through line and they asked me if I could hold on and I waited five minutes or longer and they never would take my order. I went across the street to Taco Bell.
G “GiGi” J
Went to the counter to place our order. No one there...had to wait until she finished sweeping. Placed our order and waited...and waited...and waited...back to counter and didn't see our order in progress in their screen. Told another employee that we never got our order (by that time they had called several numbers past ours). Then they had to argue with each other for a while about remaking our order. That took at least another 5 minutes. The food was acceptable but worst service I recall ever having at a Burger King.
Atmosphere: 1
Food: 4
Service: 1
Nova
Went to pick up Door Dash order, the lady at the drive thru was rude, seemed angry. The order continued to come through, and we tried to explain it had been paid for by Door Dash. She refused to listen to anyone about said order. We drove over 20 minutes to pick up the order. As we sat there, 3 other dashers showed up for the same order and were told the same. We called for customer support with Door Dash and the lady would not even answer the phone for Door Dash Customer Support. This was a waste of time and gas. We were working just as she was. The order was all ready called in, and confirmed, and they were just refusing to make the order. How sad. What a waste of space this employee and this restaurant are. If you door dash, this Burger King will screw you over. Door Dash people stay away from this one. Customers, if they are doing it to us, they will do it to you too.
Parking: Plenty of parking, no one but Dashers were trying to pick up orders.
Atmosphere: 1
Food: 1
Service: 1
Brad Glass
We have ate at Burger King twice this week and both times the food was hot and fresh. The Texas Whopper was huge. Onion Rings and fries were hot.
Atmosphere: 5
Food: 5
Service: 5
Joey Hardy
I would rate it a zero if I could, I stopped in on my way home from work at 8:30 and was met at the door by a female who motioned for me to go to the drive through as she locked the door in my face! It was 8:30! What a shame, another once awesome restaurant from my childhood, gone due to terrible management. I left, and will likely never return to this location.
This place is a horrible place to eat at, the workers are very disrespectful and rude. The food takes forever. The workers smoke and curse , even at the customers, while the manager does absolutely nothing about it.
Atmosphere: 1
Food: 1
Service: 1
Chloe Waldrop
Absolutely horrible service we waited for an hour for our food and asked multiple times if they forgot about us then cussed us when we got mad. Manager doesn’t know what he’s doing and just lets the workers cuss and treat customers wrong. This is by far the worst place I’ve ever been please don’t go.
Atmosphere: 1
Food: 1
Service: 1
Mark Womack
Staff was rude and didn't serve our family. We got there at 11 everyone got else git their meals waited until 12:19. Waited after eight people had their meals.
Wheelchair accessibility: Wheelchair accessible because the workers must be disabled.
Excellent employees and great service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Cheeseburger, Sandwich, Flame Grilled Beef, Bacon King, Hershey's Sundae Pie, Hamburger, Whopper Meal, Whopper Patty
Soooooooo slow!!!!!!
Atmosphere: 2
Food: 2
Service: 1
We went through and order to double croissant bacon I asked if they could cook my bacon fresh and chewy, So it wasn't so hard. And I got 2 orders Of French toast sticks cooked fresh.I go to pull out and notice They gave me biscuits instead of croissants. So I had to pull back around and get them to fix it. But even when they gave me the biscuits, the bacon was still hard. And
When I got my croissants, the bacon was hard.The sandwich was cold and the egg was cold very very disappointing. then on top of that The manager was cursing and I could hear him.Cause I left the window open. The manager didn't look too happy to be there anyway.Didn't smile and say Hey have a great day, Good morning, nothing just a crappy attitude.
Atmosphere: 1
Food: 1
Service: 1
Horrible BK. NEVER again!
I regret to inform you that you do not “have it your way” at this BK. Debated on leaving a review, but knew that I had to after seeing another Doordash driver’s experience. The lazy, incompetent, rude late shift duo, cracked out Ken and Karen, refuse to make an order that is already paid for by a hungry customer. The guy comes to the window and I tell him I’m picking up a Doordash order for “customer’s name”. He huffs and puffs, mumbles something under his breath, then yells for the chick and says I need you for this order. I can’t make out what she’s saying across the airwaves but her tone is riddled with contempt. I quickly found out he wasn’t calling for help to make the order. He was calling in bad news Betty…the order destroyer enforcer. “We ain’t got no Doordash”, she proclaims, without an ounce of compassion or care. I’m like yeah you do, show her my phone, and tell her how far I’ve driven. She shrugs her shoulders and says “nahhhh we ain’t got nothing”, then gives me a fake “Soooorrryyy”. I drove 20 minutes from the other side of Trussville to pick up the order. Meanwhile, the hungry customer is patiently waiting, probably excited that a driver is going to grab their food. It’s very unprofessional and downright rude! In total, I wasted 50 minutes of my time, about $4 in gas, and lost the $18 that I would have made delivering the food. So your staff cost me a total of $22 and almost an hour of my time. My power bill is due today, which is why I was working the late shift. I have some advice for your staff. If they are not going to make an order, turn off the orders on the Doordash tablet. You can set it to “not accepting orders right now”. There’s so many people struggling. That’s the least you can do if you’re going to be lazy. No one will get sent on a wild goose chase, and you won’t subject paying customers to sitting around waiting on food that’s never going to arrive. To other drivers: proceed with caution with this place. If you’re on hourly, it’s not as risky. Do not waste your time driving from Trussville. Call the restaurant beforehand to see if they’re going to make the order before you get burned. PSA to the public: Order Taco Bell if you’re hungry and it’s late night. They’re always nice, professional, and have the food ready in a jiffy.
Atmosphere: 1
Food: 1
Service: 1
Nobody was in the drive-through line and they asked me if I could hold on and I waited five minutes or longer and they never would take my order. I went across the street to Taco Bell.
Went to the counter to place our order. No one there...had to wait until she finished sweeping. Placed our order and waited...and waited...and waited...back to counter and didn't see our order in progress in their screen. Told another employee that we never got our order (by that time they had called several numbers past ours). Then they had to argue with each other for a while about remaking our order. That took at least another 5 minutes. The food was acceptable but worst service I recall ever having at a Burger King.
Atmosphere: 1
Food: 4
Service: 1
Went to pick up Door Dash order, the lady at the drive thru was rude, seemed angry. The order continued to come through, and we tried to explain it had been paid for by Door Dash. She refused to listen to anyone about said order. We drove over 20 minutes to pick up the order. As we sat there, 3 other dashers showed up for the same order and were told the same. We called for customer support with Door Dash and the lady would not even answer the phone for Door Dash Customer Support.
This was a waste of time and gas. We were working just as she was. The order was all ready called in, and confirmed, and they were just refusing to make the order. How sad. What a waste of space this employee and this restaurant are. If you door dash, this Burger King will screw you over. Door Dash people stay away from this one. Customers, if they are doing it to us, they will do it to you too.
Parking: Plenty of parking, no one but Dashers were trying to pick up orders.
Atmosphere: 1
Food: 1
Service: 1
We have ate at Burger King twice this week and both times the food was hot and fresh. The Texas Whopper was huge. Onion Rings and fries were hot.
Atmosphere: 5
Food: 5
Service: 5
I would rate it a zero if I could, I stopped in on my way home from work at 8:30 and was met at the door by a female who motioned for me to go to the drive through as she locked the door in my face! It was 8:30! What a shame, another once awesome restaurant from my childhood, gone due to terrible management. I left, and will likely never return to this location.
Service: 1
Restaurantji Recommends
New staff and management. Great place now.
Atmosphere: 5
Food: 5
Service: 5
This place is a horrible place to eat at, the workers are very disrespectful and rude. The food takes forever. The workers smoke and curse , even at the customers, while the manager does absolutely nothing about it.
Atmosphere: 1
Food: 1
Service: 1
Absolutely horrible service we waited for an hour for our food and asked multiple times if they forgot about us then cussed us when we got mad. Manager doesn’t know what he’s doing and just lets the workers cuss and treat customers wrong. This is by far the worst place I’ve ever been please don’t go.
Atmosphere: 1
Food: 1
Service: 1
Staff was rude and didn't serve our family. We got there at 11 everyone got else git their meals waited until 12:19. Waited after eight people had their meals.
Wheelchair accessibility: Wheelchair accessible because the workers must be disabled.
Atmosphere: 1
Food: 1
Service: 1
Has to be the worse Burger King ever
Atmosphere: 1
Food: 1
Service: 1
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