Ordered 3 sandwiches, extra mayo on 2 of them, chicken sandwich came with no veggies at all plus they didn't put the extra mayo on the other two sandwiches, also completely forgot the cinnamon rolls I ordered. Bratty kid with bleach tipped dreads was SUPER rude, I wish I could give 0 stars.
Atmosphere: 1
Food: 1
Service: 1
Charles Jones III
Staff was nice and clean. Sandwich fell out of the wrapper and they remade it.
Atmosphere: 5
Food: 4
Service: 5
Aster Plushie
Very dirty, workers have no idea what they're doing. Placed an online order got there 5 minutes after the order was placed and it took 18 minutes for 2 plain cheeseburgers after I got there. There were no customers in front of me, not very busy.
Atmosphere: 1
Food: 3
Service: 2
Dovah Queenie
Went through the drive through with my husband tonight. We ordered whoopers with his no lettuce and tomato and chicken nuggets. When the young woman handed him the bag through the window she MOCKINGLY said “no lettuce no tomato” in a very clear mocking and rude tone. Like we ruined their night of standing around and shooting the breeze by having the audacity to order food. The burgers were fine, the nuggets were definitely old and gross.
Atmosphere: 1
Food: 2
Service: 1
Chris Cole
Slllllooooowwwwwe drive through
Atmosphere: 1
Food: 3
Service: 1
Tre Ogle
Holy smokes! Some of the worst service I’ve received in a long time. The drive thru lady was extremely rude and it took about 15 minutes to make it through and I was the only car in line. And my order was wrong. Not sure how they could do worse
Atmosphere: 1
Food: 3
Service: 1
Kenny Johnson
The guy at the window was very polite and professional. I think the crew did a good job tonight.
Atmosphere: 5
Food: 5
Service: 5
Wayne Tanner
I've been in the Springville location 4 times since the advertising started for bbq brisket whopper, different days and times and each time I'm told we don't have any brisket. This is about the worst promotion I've ever experienced. Shame on Burger King.
Atmosphere: 4
Food: 1
Service: 3
Alice Gatson (AliceG)
Ordered the new BBQ Brisket Whopper. What a disappointment! The sandwich looked and tasted like a regular sandwich. I’ll never order it again. All the hype was for naught. It’s the worst example of the picture displayed. Can’t even taste the brisket. Very disappointing!!!!
We went through and order to double croissant bacon I asked if they could cook my bacon fresh and chewy, So it wasn't so hard. And I got 2 orders Of French toast sticks cooked fresh.I go to pull out and notice They gave me biscuits instead of croissants. So I had to pull back around and get them to fix it. But even when they gave me the biscuits, the bacon was still hard. And When I got my croissants, the bacon was hard.The sandwich was cold and the egg was cold very very disappointing. then on top of that The manager was cursing and I could hear him.Cause I left the window open. The manager didn't look too happy to be there anyway.Didn't smile and say Hey have a great day, Good morning, nothing just a crappy attitude.
Atmosphere: 1
Food: 1
Service: 1
Jordan Webb
Horrible BK. NEVER again!
Nichole
I regret to inform you that you do not “have it your way” at this BK. Debated on leaving a review, but knew that I had to after seeing another Doordash driver’s experience. The lazy, incompetent, rude late shift duo, cracked out Ken and Karen, refuse to make an order that is already paid for by a hungry customer. The guy comes to the window and I tell him I’m picking up a Doordash order for “customer’s name”. He huffs and puffs, mumbles something under his breath, then yells for the chick and says I need you for this order. I can’t make out what she’s saying across the airwaves but her tone is riddled with contempt. I quickly found out he wasn’t calling for help to make the order. He was calling in bad news Betty…the order destroyer enforcer. “We ain’t got no Doordash”, she proclaims, without an ounce of compassion or care. I’m like yeah you do, show her my phone, and tell her how far I’ve driven. She shrugs her shoulders and says “nahhhh we ain’t got nothing”, then gives me a fake “Soooorrryyy”. I drove 20 minutes from the other side of Trussville to pick up the order. Meanwhile, the hungry customer is patiently waiting, probably excited that a driver is going to grab their food. It’s very unprofessional and downright rude! In total, I wasted 50 minutes of my time, about $4 in gas, and lost the $18 that I would have made delivering the food. So your staff cost me a total of $22 and almost an hour of my time. My power bill is due today, which is why I was working the late shift. I have some advice for your staff. If they are not going to make an order, turn off the orders on the Doordash tablet. You can set it to “not accepting orders right now”. There’s so many people struggling. That’s the least you can do if you’re going to be lazy. No one will get sent on a wild goose chase, and you won’t subject paying customers to sitting around waiting on food that’s never going to arrive. To other drivers: proceed with caution with this place. If you’re on hourly, it’s not as risky. Do not waste your time driving from Trussville. Call the restaurant beforehand to see if they’re going to make the order before you get burned. PSA to the public: Order Taco Bell if you’re hungry and it’s late night. They’re always nice, professional, and have the food ready in a jiffy.
Atmosphere: 1
Food: 1
Service: 1
Phillip David Harris Bluegrass Gospel singer
Nobody was in the drive-through line and they asked me if I could hold on and I waited five minutes or longer and they never would take my order. I went across the street to Taco Bell.
Ordered 3 sandwiches, extra mayo on 2 of them, chicken sandwich came with no veggies at all plus they didn't put the extra mayo on the other two sandwiches, also completely forgot the cinnamon rolls I ordered. Bratty kid with bleach tipped dreads was SUPER rude, I wish I could give 0 stars.
Atmosphere: 1
Food: 1
Service: 1
Staff was nice and clean. Sandwich fell out of the wrapper and they remade it.
Atmosphere: 5
Food: 4
Service: 5
Very dirty, workers have no idea what they're doing. Placed an online order got there 5 minutes after the order was placed and it took 18 minutes for 2 plain cheeseburgers after I got there. There were no customers in front of me, not very busy.
Atmosphere: 1
Food: 3
Service: 2
Went through the drive through with my husband tonight. We ordered whoopers with his no lettuce and tomato and chicken nuggets. When the young woman handed him the bag through the window she MOCKINGLY said “no lettuce no tomato” in a very clear mocking and rude tone. Like we ruined their night of standing around and shooting the breeze by having the audacity to order food. The burgers were fine, the nuggets were definitely old and gross.
Atmosphere: 1
Food: 2
Service: 1
Slllllooooowwwwwe drive through
Atmosphere: 1
Food: 3
Service: 1
Holy smokes! Some of the worst service I’ve received in a long time. The drive thru lady was extremely rude and it took about 15 minutes to make it through and I was the only car in line. And my order was wrong. Not sure how they could do worse
Atmosphere: 1
Food: 3
Service: 1
The guy at the window was very polite and professional. I think the crew did a good job tonight.
Atmosphere: 5
Food: 5
Service: 5
I've been in the Springville location 4 times since the advertising started for bbq brisket whopper, different days and times and each time I'm told we don't have any brisket. This is about the worst promotion I've ever experienced. Shame on Burger King.
Atmosphere: 4
Food: 1
Service: 3
Ordered the new BBQ Brisket Whopper. What a disappointment! The sandwich looked and tasted like a regular sandwich. I’ll never order it again. All the hype was for naught. It’s the worst example of the picture displayed. Can’t even taste the brisket. Very disappointing!!!!
Excellent employees and great service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Cheeseburger, Sandwich, Flame Grilled Beef, Bacon King, Hershey's Sundae Pie, Hamburger, Whopper Meal, Whopper Patty
Restaurantji Recommends
Soooooooo slow!!!!!!
Atmosphere: 2
Food: 2
Service: 1
We went through and order to double croissant bacon I asked if they could cook my bacon fresh and chewy, So it wasn't so hard. And I got 2 orders Of French toast sticks cooked fresh.I go to pull out and notice They gave me biscuits instead of croissants. So I had to pull back around and get them to fix it. But even when they gave me the biscuits, the bacon was still hard. And
When I got my croissants, the bacon was hard.The sandwich was cold and the egg was cold very very disappointing. then on top of that The manager was cursing and I could hear him.Cause I left the window open. The manager didn't look too happy to be there anyway.Didn't smile and say Hey have a great day, Good morning, nothing just a crappy attitude.
Atmosphere: 1
Food: 1
Service: 1
Horrible BK. NEVER again!
I regret to inform you that you do not “have it your way” at this BK. Debated on leaving a review, but knew that I had to after seeing another Doordash driver’s experience. The lazy, incompetent, rude late shift duo, cracked out Ken and Karen, refuse to make an order that is already paid for by a hungry customer. The guy comes to the window and I tell him I’m picking up a Doordash order for “customer’s name”. He huffs and puffs, mumbles something under his breath, then yells for the chick and says I need you for this order. I can’t make out what she’s saying across the airwaves but her tone is riddled with contempt. I quickly found out he wasn’t calling for help to make the order. He was calling in bad news Betty…the order destroyer enforcer. “We ain’t got no Doordash”, she proclaims, without an ounce of compassion or care. I’m like yeah you do, show her my phone, and tell her how far I’ve driven. She shrugs her shoulders and says “nahhhh we ain’t got nothing”, then gives me a fake “Soooorrryyy”. I drove 20 minutes from the other side of Trussville to pick up the order. Meanwhile, the hungry customer is patiently waiting, probably excited that a driver is going to grab their food. It’s very unprofessional and downright rude! In total, I wasted 50 minutes of my time, about $4 in gas, and lost the $18 that I would have made delivering the food. So your staff cost me a total of $22 and almost an hour of my time. My power bill is due today, which is why I was working the late shift. I have some advice for your staff. If they are not going to make an order, turn off the orders on the Doordash tablet. You can set it to “not accepting orders right now”. There’s so many people struggling. That’s the least you can do if you’re going to be lazy. No one will get sent on a wild goose chase, and you won’t subject paying customers to sitting around waiting on food that’s never going to arrive. To other drivers: proceed with caution with this place. If you’re on hourly, it’s not as risky. Do not waste your time driving from Trussville. Call the restaurant beforehand to see if they’re going to make the order before you get burned. PSA to the public: Order Taco Bell if you’re hungry and it’s late night. They’re always nice, professional, and have the food ready in a jiffy.
Atmosphere: 1
Food: 1
Service: 1
Nobody was in the drive-through line and they asked me if I could hold on and I waited five minutes or longer and they never would take my order. I went across the street to Taco Bell.
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