Went for dinner last night and let's just say it was a horrible experience. I live over 30 mins from here and placed my order before I headed over. I still have to wait about 40 mins when I got there.The ladies up front were way to busy talking amoungest thereselves.My pizza order was missing topping andI find out today that my lunch (Pizzoli) is still completely raw dough in the middle and inedible.This is completely unacceptable.Marcos used to be the spot but not anymore.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pepperoni Magnifico
Brittany Thomas
3/13/24 when to get dinner from here last night. I ordered a pepperoni magnifico XL and tried there chicken bacon ranch Pizoli.I didn't realize until after I got home that my pizza order was wrong and missing stuff I had added and today I go to eat the Pizzoli for lunch only to find out the dough is still completely raw on the inside and completely inedible.Overall I'd say it was a bad experience. Also it took forever to get my food. As for the girls that were up front they barley greeted me and were wat to busy talking amoungest there self and loudly at that. (Noone wants to here about your drama)I've tried calling multiple times and have been unable to get them to pickup the phone.Marcos used to be the best but there been going down hill.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pepperoni Magnifico
Charles Pilant
Zeked again! Day 2 of bad restaurant experiences, in the same week! Lol. Went to a funeral that was postponed until next Saturday. Never heard of that before but it happened today. Thought we would salvage the trip across town with lunch at Niki's West. Strike 2! Closed on Saturday. Back to Trussville. Marco's pizza next stop. Ordered food, paid CASH! Gave me back change of 19 ones! Manager would not open register they had been using to give me 5's, 10, anything but 19 ones. So we're stuck now with enough change in ones to hit Sammy's strip club. Fountain drinks, no ice. They don't know what is wrong. Hasn't worked all day. Refund my money. We're out of here. No cash refunds! The Manager was a sure nuff jerk. We were scared to eat the pizza by now not knowing what they may have done to it. Chunked it! Learned lots more than I ever needed to know about Marco's pizza. I definitely know, no question about it, this was our last trip here!!! Won't step foot through their door again. I'm pretty sure they will be glad too. Lol
Atmosphere: 1
Food: 1
Service: 1
Leonard Len-C Crowder
Lobe this place and the pizza it's so
Atmosphere: 5
Food: 5
Service: 5
Scott Mindler
Love this place great pizza will always come here but the three stars are cause of employees wearing house shoes or crocs that’s not safe that’s not proper clothing to work in a
Atmosphere: 5
Food: 5
Service: 3
Angie H.
Grease, grease, grease. This is the box after taking pepperoni pizza out to wipe away grease. I've never seen so much grease. Nasty.
Kenneth Edwards
Great staff, fast service, good wings..Parking: It's a corner storefront with very limited parking (about 4 to 5 spots), but they tend to turn over quickly because they move fast inside on the go orders. It's like they've adapted to the parking situation.
The night shift needs training. Called in an order twice at this location. The order wasn't ready either time. The workers play to much not a professional atmosphere at all. I live in trussville but I will be driving all the way to the hoover marcos location from now on.
Atmosphere: 1
Food: 1
Service: 1
Taylor
RUDE I ordered curbside and after sitting in the parking lot, after I clicked the link that I arrived and no one showed up, I called the location and they hung up on me. The next time I called the girl was so rude and after I gave her my name she just said “ok” and hung up…I didn’t know if she was coming out or not and when she did come out she didn’t say a word. Just handed the food and left. I’ll never be back. This place needs to go.
Atmosphere: 1
Food: 2
Service: 1
Sue Rachielles
Ordered to eat in. Told it would be 15-20 min. 35 min. Later asked a VERY APATHETIC YOUNG LADY about my oder. Without a word she turned around and went into the back and returned with my order. Not an I'm sorry..Nothing. if she had not been on her phone maybe she would have realised their mistake.
Placed an online order. Was confirmed, and had a ready time of 30 minutes. Drove from Odenville, arrived when the order was supposed to be ready and it wasn't. Literally waited an hour for it to be made as my daughter and I had to wait. Terrible experience !!
Atmosphere: 2
Food: 3
Service: 1
Matthew Roberson
Pizza was 10/10. I 100% recommend this place.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Magnifico
Shelley Ross
This is the second time in the last month, I've ordered a pizza two hours in advance, only to still have to wait over an hour for the order. Even after calling to verify the order was received and would be ready for pick up. The staff refuses to actually look up the order information, they do not know how long it will take for a pizza to cook once it's in the oven and have no concern for wasting patrons time.
Atmosphere: 1
Food: 2
Service: 1
Shelley R.
This is the second time in the last month, I've ordered a pizza two hours in advance, only to still have to wait over an hour for the order. Even after calling to verify, the order was received and would be ready for pick up. The staff refuses to actually look up the order information, they do not know how long it will take for a pizza to cook once it's in the oven and have no concern for wasting patrons time.
Pam Mason
We ordered a thin crust pizza on the app with pepperoni ham and jalapeño for delivery. It came a few minutes before it was scheduled but it looked like it had been turned on its side and it was cold. Marcos has slowly been going downhill. Never mind Pizza Hut so I guess We are going to start ordering Fox’s. Marcos, you have seen the last of us! I can send a picture if needed
Went for dinner last night and let's just say it was a horrible experience. I live over 30 mins from here and placed my order before I headed over. I still have to wait about 40 mins when I got there.The ladies up front were way to busy talking amoungest thereselves.My pizza order was missing topping andI find out today that my lunch (Pizzoli) is still completely raw dough in the middle and inedible.This is completely unacceptable.Marcos used to be the spot but not anymore.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pepperoni Magnifico
3/13/24 when to get dinner from here last night. I ordered a pepperoni magnifico XL and tried there chicken bacon ranch Pizoli.I didn't realize until after I got home that my pizza order was wrong and missing stuff I had added and today I go to eat the Pizzoli for lunch only to find out the dough is still completely raw on the inside and completely inedible.Overall I'd say it was a bad experience. Also it took forever to get my food. As for the girls that were up front they barley greeted me and were wat to busy talking amoungest there self and loudly at that. (Noone wants to here about your drama)I've tried calling multiple times and have been unable to get them to pickup the phone.Marcos used to be the best but there been going down hill.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pepperoni Magnifico
Zeked again! Day 2 of bad restaurant experiences, in the same week! Lol. Went to a funeral that was postponed until next Saturday. Never heard of that before but it happened today. Thought we would salvage the trip across town with lunch at Niki's West. Strike 2! Closed on Saturday. Back to Trussville. Marco's pizza next stop. Ordered food, paid CASH! Gave me back change of 19 ones! Manager would not open register they had been using to give me 5's, 10, anything but 19 ones. So we're stuck now with enough change in ones to hit Sammy's strip club. Fountain drinks, no ice. They don't know what is wrong. Hasn't worked all day. Refund my money. We're out of here. No cash refunds! The Manager was a sure nuff jerk. We were scared to eat the pizza by now not knowing what they may have done to it. Chunked it! Learned lots more than I ever needed to know about Marco's pizza. I definitely know, no question about it, this was our last trip here!!! Won't step foot through their door again. I'm pretty sure they will be glad too. Lol
Atmosphere: 1
Food: 1
Service: 1
Lobe this place and the pizza it's so
Atmosphere: 5
Food: 5
Service: 5
Love this place great pizza will always come here but the three stars are cause of employees wearing house shoes or crocs that’s not safe that’s not proper clothing to work in a
Atmosphere: 5
Food: 5
Service: 3
Grease, grease, grease. This is the box after taking pepperoni pizza out to wipe away grease. I've never seen so much grease. Nasty.
Great staff, fast service, good wings..Parking: It's a corner storefront with very limited parking (about 4 to 5 spots), but they tend to turn over quickly because they move fast inside on the go orders. It's like they've adapted to the parking situation.
Recommended dishes: Chicken Dippers, Garden, Chicken Wings
The night shift needs training. Called in an order twice at this location. The order wasn't ready either time. The workers play to much not a professional atmosphere at all. I live in trussville but I will be driving all the way to the hoover marcos location from now on.
Atmosphere: 1
Food: 1
Service: 1
RUDE I ordered curbside and after sitting in the parking lot, after I clicked the link that I arrived and no one showed up, I called the location and they hung up on me. The next time I called the girl was so rude and after I gave her my name she just said “ok” and hung up…I didn’t know if she was coming out or not and when she did come out she didn’t say a word. Just handed the food and left. I’ll never be back. This place needs to go.
Atmosphere: 1
Food: 2
Service: 1
Ordered to eat in. Told it would be 15-20 min. 35 min. Later asked a VERY APATHETIC YOUNG LADY about my oder. Without a word she turned around and went into the back and returned with my order. Not an I'm sorry..Nothing. if she had not been on her phone maybe she would have realised their mistake.
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Pizza Bowl
Restaurantji Recommends
Placed an online order. Was confirmed, and had a ready time of 30 minutes. Drove from Odenville, arrived when the order was supposed to be ready and it wasn't. Literally waited an hour for it to be made as my daughter and I had to wait. Terrible experience !!
Atmosphere: 2
Food: 3
Service: 1
Pizza was 10/10. I 100% recommend this place.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Magnifico
This is the second time in the last month, I've ordered a pizza two hours in advance, only to still have to wait over an hour for the order. Even after calling to verify the order was received and would be ready for pick up. The staff refuses to actually look up the order information, they do not know how long it will take for a pizza to cook once it's in the oven and have no concern for wasting patrons time.
Atmosphere: 1
Food: 2
Service: 1
This is the second time in the last month, I've ordered a pizza two hours in advance, only to still have to wait over an hour for the order. Even after calling to verify, the order was received and would be ready for pick up. The staff refuses to actually look up the order information, they do not know how long it will take for a pizza to cook once it's in the oven and have no concern for wasting patrons time.
We ordered a thin crust pizza on the app with pepperoni ham and jalapeño for delivery. It came a few minutes before it was scheduled but it looked like it had been turned on its side and it was cold. Marcos has slowly been going downhill. Never mind Pizza Hut so I guess We are going to start ordering Fox’s. Marcos, you have seen the last of us! I can send a picture if needed
Atmosphere: 1
Food: 1
Service: 1