Worst customer care ever we were just outside the window where we received our food to make sure our food was all there and the lady opened the windows and said to move forward and i said I'm just checking our food then she said well move because we are in a time limit and I said it's ok there is no one behind me and she said well you have to move after a lot of times that this fast food places mess up the orders they want you to just grab your food and go but we have to go around again to ask for what is missing most of the time but they were really rude saying they because the manager also came to the window to move us off but I didn't move until I checked my order negative 10 stars
Dade Goforth
This was the worst service I’ve had at any fast food place. I had a mobile order. I sat at the speaker for a long time. They weren’t busy and no one was in line so I assumed the sensor was broken so I gave up on the speaker and pulled to the window. The guy at the window was very rude and unprofessional. He was on the phone with someone on speaker and was talking about the stupid people who come straight up to his window. This experience sucked.
Service: 1
C Nava
Do not come here and except good customer service. The 2 employees (if you can call them that) at the first window that take your order and your money were on their phones. I saw one pick her nose and the other one reached into the back of pants and sniffed her hands. I had to leave, there was no way I going to eat food from there after seeing that. Let me add too, they were RUDE and seemed super uneducated in customer service when they were trying to take my order. This place really has gone downhill- this happen around 9:15 at night. If you don’t want to work just stay home.
Atmosphere: 1
Food: 1
Service: 1
giraffeclappers
I ordered on the app and came to this location because I have better luck with it than the Pine Street location in terms of service etc, and I was extremely disappointed this time around. They took incredibly long to get through the drive thru line, and when I pulled up to the drive thru speaker it was silent for a long while until I finally said something. No 'please wait' or anything, straight silence. I get being busy but ignoring people when they pull up is ridiculous. They also didn't have my order ready in this entire time of waiting and driving up here, and I placed the order before I came up here. 🙄 Fast food must not be fast anymore.
Angela Lowery
We were traveling I30. Went thru the drive thru to keep moving. Ordered, then literally no movement in the line for 20 minutes until we followed others to go inside, and waited, literally another 15 minutes. Food was hot and drink was cold. Service and Speed was very slow. Staff & Management need some structure.
Atmosphere: 1
Food: 4
Service: 1
Stefani Bashaw
Fast food at its finest
Melissa Paul
I ordered a #3 which Is 3 Soft Taco Supreme Combo. Much to my surprise I got 3 regular Soft Tacos. Thanks Taco Bell!!
Atmosphere: 2
Food: 3
Service: 2
David Evans
I don’t know why I even bothered stopping here anymore to get food for the people working here are So incompetent that they can’t tell the difference between a bean burrito and a beefy five layer burrito. I ordered here today On July 17, 2025 I ordered the new barbecue burrito and a beef five layer burrito. They messed up the beef five I took it back. to get remade and they still gave me a bean burrito after this. I just left and threw the burrito in the trash. This place needs to hire people that can actually read the difference in ingredients on what goes in what and what said person’s ordering Also, it is very common to have very rude people at this place especially today the guy wearing the fingernails having an attitude When I told him My order was wrong and what it should be, and then having an attitude, giving it back to me
Atmosphere: 1
Food: 1
Service: 1
Nick Scurra
Terrible location
Atmosphere: 4
Food: 1
Service: 1
Martin U
Place used to be excellent for years. Stopped in 3 months ago and my order got messed up and the food tasted stale, but I figured it was a fluke. Today it was the same thing, the Dorito loco taco shell was stale and so was the Mexican pizza shell. The Chalupa bread was hard. Everything was slapped together with the sour cream on one side. I'm sorry if you had a bad day but you just ruined my experience. Might try again in a few months but at this point I'm done!
Manager must be working today. Ordered three burritos and each were 80% tortilla. They looked like the cheesy roll ups.
Had an order of nachos (>$3) that had SEVEN nachos in it.
Thankfully doordash refunded me. I'll be ordering from Burger King from now on.
Food: 1
Service: 1
Chuck Thompson
June 10th 12:00 p.m. lunch. From the time I finished ordering on the kiosk till the time I got my food was probably 20 to 25 minutes. After getting my food I noticed there's no hot sauce in the self-service area. I ordered a huge meal and I had to ask the lady thinking she would fill up the container instead she handled me three packets. The food was not good at all. There's a total lack of even caring by the people who are managing this shift. It's hard not to make something that you make consistently all day long the wrong way. Let alone have a clean and decent atmosphere along with everything stock like it should be. The prices you're charging now compared to what I used to pay for the exact same thing. I used to pay less than half of what I just paid. I paid $15 for something that used to cost me five or six and at least then it was made right. This is a sad location they should really take it away from the owners because they just don't care everyone. I will not go back to this location ever again
Atmosphere: 1
Food: 1
Service: 1
Chandler Austin
I've been here multiple times over the last 5 years and have seen hardly any change in the service. Every time I've gone to this taco bell they are either out of beef, chicken, etc. or their managers make them hold off on cooking too much of certain items. The most recent time, I was the only person in the drive thru and they told me I had to wait an extra 15 minutes so they didn't run out of chicken and when I got the food one of my burritos was opened up with the food spilt all in the bag.
Atmosphere: 1
Food: 3
Service: 1
Madison Owen
Everyone is always rude, they always mess something up. Anytime I get a steak grilled cheese burrito it’s flattened and not round. They have forgotten my drink on multiple occasions. Overall it’s terrible I don’t recommend
Worst customer care ever we were just outside the window where we received our food to make sure our food was all there and the lady opened the windows and said to move forward and i said I'm just checking our food then she said well move because we are in a time limit and I said it's ok there is no one behind me and she said well you have to move after a lot of times that this fast food places mess up the orders they want you to just grab your food and go but we have to go around again to ask for what is missing most of the time but they were really rude saying they because the manager also came to the window to move us off but I didn't move until I checked my order negative 10 stars
This was the worst service I’ve had at any fast food place. I had a mobile order. I sat at the speaker for a long time. They weren’t busy and no one was in line so I assumed the sensor was broken so I gave up on the speaker and pulled to the window. The guy at the window was very rude and unprofessional. He was on the phone with someone on speaker and was talking about the stupid people who come straight up to his window. This experience sucked.
Service: 1
Do not come here and except good customer service. The 2 employees (if you can call them that) at the first window that take your order and your money were on their phones. I saw one pick her nose and the other one reached into the back of pants and sniffed her hands. I had to leave, there was no way I going to eat food from there after seeing that. Let me add too, they were RUDE and seemed super uneducated in customer service when they were trying to take my order. This place really has gone downhill- this happen around 9:15 at night. If you don’t want to work just stay home.
Atmosphere: 1
Food: 1
Service: 1
I ordered on the app and came to this location because I have better luck with it than the Pine Street location in terms of service etc, and I was extremely disappointed this time around. They took incredibly long to get through the drive thru line, and when I pulled up to the drive thru speaker it was silent for a long while until I finally said something. No 'please wait' or anything, straight silence. I get being busy but ignoring people when they pull up is ridiculous. They also didn't have my order ready in this entire time of waiting and driving up here, and I placed the order before I came up here. 🙄 Fast food must not be fast anymore.
We were traveling I30. Went thru the drive thru to keep moving. Ordered, then literally no movement in the line for 20 minutes until we followed others to go inside, and waited, literally another 15 minutes. Food was hot and drink was cold. Service and Speed was very slow. Staff & Management need some structure.
Atmosphere: 1
Food: 4
Service: 1
Fast food at its finest
I ordered a #3 which Is 3 Soft Taco Supreme Combo. Much to my surprise I got 3 regular Soft Tacos. Thanks Taco Bell!!
Atmosphere: 2
Food: 3
Service: 2
I don’t know why I even bothered stopping here anymore to get food for the people working here are So incompetent that they can’t tell the difference between a bean burrito and a beefy five layer burrito. I ordered here today On July 17, 2025 I ordered the new barbecue burrito and a beef five layer burrito. They messed up the beef five I took it back. to get remade and they still gave me a bean burrito after this. I just left and threw the burrito in the trash. This place needs to hire people that can actually read the difference in ingredients on what goes in what and what said person’s ordering Also, it is very common to have very rude people at this place especially today the guy wearing the fingernails having an attitude When I told him My order was wrong and what it should be, and then having an attitude, giving it back to me
Atmosphere: 1
Food: 1
Service: 1
Terrible location
Atmosphere: 4
Food: 1
Service: 1
Place used to be excellent for years. Stopped in 3 months ago and my order got messed up and the food tasted stale, but I figured it was a fluke. Today it was the same thing, the Dorito loco taco shell was stale and so was the Mexican pizza shell. The Chalupa bread was hard. Everything was slapped together with the sour cream on one side. I'm sorry if you had a bad day but you just ruined my experience. Might try again in a few months but at this point I'm done!
Atmosphere: 5
Food: 2
Service: 4
Restaurantji Recommends
Its taco bell.... enough said. Lol
Atmosphere: 3
Food: 4
Service: 3
Manager must be working today. Ordered three burritos and each were 80% tortilla. They looked like the cheesy roll ups.
Had an order of nachos (>$3) that had SEVEN nachos in it.
Thankfully doordash refunded me. I'll be ordering from Burger King from now on.
Food: 1
Service: 1
June 10th 12:00 p.m. lunch.
From the time I finished ordering on the kiosk till the time I got my food was probably 20 to 25 minutes. After getting my food I noticed there's no hot sauce in the self-service area. I ordered a huge meal and I had to ask the lady thinking she would fill up the container instead she handled me three packets. The food was not good at all. There's a total lack of even caring by the people who are managing this shift. It's hard not to make something that you make consistently all day long the wrong way. Let alone have a clean and decent atmosphere along with everything stock like it should be. The prices you're charging now compared to what I used to pay for the exact same thing. I used to pay less than half of what I just paid. I paid $15 for something that used to cost me five or six and at least then it was made right. This is a sad location they should really take it away from the owners because they just don't care everyone. I will not go back to this location ever again
Atmosphere: 1
Food: 1
Service: 1
I've been here multiple times over the last 5 years and have seen hardly any change in the service. Every time I've gone to this taco bell they are either out of beef, chicken, etc. or their managers make them hold off on cooking too much of certain items. The most recent time, I was the only person in the drive thru and they told me I had to wait an extra 15 minutes so they didn't run out of chicken and when I got the food one of my burritos was opened up with the food spilt all in the bag.
Atmosphere: 1
Food: 3
Service: 1
Everyone is always rude, they always mess something up. Anytime I get a steak grilled cheese burrito it’s flattened and not round. They have forgotten my drink on multiple occasions. Overall it’s terrible I don’t recommend
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