Ordered 2 pizzas for $25.00. One was missing the pepperoni and both were missing the garlic herb butter. I drove 10 miles to get this and were offered a measley 7 bucks for the mess up. The pizzas were not worth the 25 bucks because it wasn't what I ordered, or did they taste right without the seasoned butter. Update, Pizza Hut responded to this review and did nothing to rectify the messed up orders.
Atmosphere: 2
Food: 1
Service: 1
Matthew Wingate
Ordered a Pizza Hut box online for delivery. Food is over an hour past it's estimated arrival time and I sat on hold for nearly 25 minutes before I hung up. Usually the service is great and I don't know if it is a staffing problem or what, but recent service and speed has drastically declined in the past weeks.
Atmosphere: 4
Food: 4
Service: 2
Star
AUSTIN JONES WAS AMAZING, HE WAS VERY POLITE, HE LISTENED TO EVERYTHING I HAD TO SAY AND REPEATED EVERYTHING I SAID BACK TO ME WHICH LET ME KNOW HE WAS LISTENING TO HIS CUSTOMER NOW THAT IS HOW CUSTOMER SERVICE SHOULD BE, WE NEED MORE PEOPLE LIKE AUSTIN JONES IN CUSTOMER, THANK YOU SO MUCH.
Service: 5
Tanya Sanders-Olivo
Ordered delivery, was given a time and it was 10 mins late. Pizza was COLD and my wings were luke warm at BEST. You might want to adjust things accordingly. This was right at $50 worth of COLD food.
Atmosphere: 1
Food: 1
Service: 5
Gary Smith
Customer service has gotten so much better! Food was great and received on time. I Will definitely return.
Atmosphere: 5
Food: 5
Service: 5
Kristy Smith
Food was fast and delicious! Driver was very courteous!
Atmosphere: 5
Food: 5
Service: 5
David Altman
Bryan and Tim were very helpful
Atmosphere: 5
Food: 5
Service: 5
Ashley Papineau
Great service, fresh and delicious
Atmosphere: 5
Food: 5
Service: 5
Sherri H
Ever since they went under new management, it has really turned around. The food is fast, tastes fantastic and the people working there are extremely customer service oriented! I highly recommend them for your pick up or delivery orders!
Atmosphere: 5
Food: 5
Service: 5
Steve Barber
Tldr; Problematic online ordering resulted in an inconvenient process to get a refund.
Ordered online for pick up. Pizza Hut billed the card but didn't make the food. The attendant stated they had no order in the system. This is not the first time this has happened with this store. The first manager I talked to put me on hold for 20 minutes with the most obnoxious repeating ad imaginable. I gave up waiting, called back, and after an unproductive conversation, I was informed to call the day manager the next day. The day manager spent the first minute suggesting my card had been declined or I had ordered in the wrong town. After sending him photos of the order, he offered to make the food, give me credit or offer a refund. To get the refund, I had to go to the store location. When I get to the store the manager did refund the purchase, but the only thing he needed was the last four of the card number. The refund could've been handled over the phone.
So fast I thought the dough was going to be under cooked, IT WAS NOT! It was done....thank you Austin!!!
Atmosphere: 5
Food: 5
Service: 5
Matthew Pack
I went up there earlier today and the service was great. I got my food in a decent time. Was very satisfied with with my experience. I asked who was managing at the time, and Austin. This man has a great and heart warming presence that just made the whole experience great.
Atmosphere: 5
Food: 5
Service: 5
Joyful Baking Co
Austin has made a huge impact on getting orders out promptly! He’s always on top of things and you can tell he leads his crew well! Always a relief to see him working because I know I’m not going to have to wait a crazy amount of time for my order!
Service: 5
Sheena Willis-DAVIS
I♥️pizza
Atmosphere: 5
Food: 5
Service: 5
Gia Gullickson
I will never order from here again I have tried on numerous occasions and they have never gotten my order correct and the food is not even edible anymore. What happened to the good old Pizza Hut days when the pizza was mouth watering and the salad bar was awesome and the thousand island dressing was awesome and the food was made in sight and with care and love and the customers were listened too! These kids they got working today don’t listen, it literally goes in one ear and out the other. Same as for when they R putting the pizza together, no care, no concern, no cleanliness. And the real problem is the managers R just as worthless. Nobody cares! Ya all should be ashamed!
Ordered 2 pizzas for $25.00. One was missing the pepperoni and both were missing the garlic herb butter. I drove 10 miles to get this and were offered a measley 7 bucks for the mess up. The pizzas were not worth the 25 bucks because it wasn't what I ordered, or did they taste right without the seasoned butter.
Update, Pizza Hut responded to this review and did nothing to rectify the messed up orders.
Atmosphere: 2
Food: 1
Service: 1
Ordered a Pizza Hut box online for delivery. Food is over an hour past it's estimated arrival time and I sat on hold for nearly 25 minutes before I hung up. Usually the service is great and I don't know if it is a staffing problem or what, but recent service and speed has drastically declined in the past weeks.
Atmosphere: 4
Food: 4
Service: 2
AUSTIN JONES WAS AMAZING, HE WAS VERY POLITE, HE LISTENED TO EVERYTHING I HAD TO SAY AND REPEATED EVERYTHING I SAID BACK TO ME WHICH LET ME KNOW HE WAS LISTENING TO HIS CUSTOMER NOW THAT IS HOW CUSTOMER SERVICE SHOULD BE, WE NEED MORE PEOPLE LIKE AUSTIN JONES IN CUSTOMER, THANK YOU SO MUCH.
Service: 5
Ordered delivery, was given a time and it was 10 mins late. Pizza was COLD and my wings were luke warm at BEST. You might want to adjust things accordingly. This was right at $50 worth of COLD food.
Atmosphere: 1
Food: 1
Service: 5
Customer service has gotten so much better! Food was great and received on time. I Will definitely return.
Atmosphere: 5
Food: 5
Service: 5
Food was fast and delicious! Driver was very courteous!
Atmosphere: 5
Food: 5
Service: 5
Bryan and Tim were very helpful
Atmosphere: 5
Food: 5
Service: 5
Great service, fresh and delicious
Atmosphere: 5
Food: 5
Service: 5
Ever since they went under new management, it has really turned around. The food is fast, tastes fantastic and the people working there are extremely customer service oriented! I highly recommend them for your pick up or delivery orders!
Atmosphere: 5
Food: 5
Service: 5
Tldr; Problematic online ordering resulted in an inconvenient process to get a refund.
Ordered online for pick up. Pizza Hut billed the card but didn't make the food. The attendant stated they had no order in the system. This is not the first time this has happened with this store.
The first manager I talked to put me on hold for 20 minutes with the most obnoxious repeating ad imaginable. I gave up waiting, called back, and after an unproductive conversation, I was informed to call the day manager the next day.
The day manager spent the first minute suggesting my card had been declined or I had ordered in the wrong town. After sending him photos of the order, he offered to make the food, give me credit or offer a refund. To get the refund, I had to go to the store location. When I get to the store the manager did refund the purchase, but the only thing he needed was the last four of the card number. The refund could've been handled over the phone.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
So fast I thought the dough was going to be under cooked, IT WAS NOT! It was done....thank you Austin!!!
Atmosphere: 5
Food: 5
Service: 5
I went up there earlier today and the service was great. I got my food in a decent time. Was very satisfied with with my experience. I asked who was managing at the time, and Austin. This man has a great and heart warming presence that just made the whole experience great.
Atmosphere: 5
Food: 5
Service: 5
Austin has made a huge impact on getting orders out promptly! He’s always on top of things and you can tell he leads his crew well! Always a relief to see him working because I know I’m not going to have to wait a crazy amount of time for my order!
Service: 5
I♥️pizza
Atmosphere: 5
Food: 5
Service: 5
I will never order from here again I have tried on numerous occasions and they have never gotten my order correct and the food is not even edible anymore. What happened to the good old Pizza Hut days when the pizza was mouth watering and the salad bar was awesome and the thousand island dressing was awesome and the food was made in sight and with care and love and the customers were listened too! These kids they got working today don’t listen, it literally goes in one ear and out the other. Same as for when they R putting the pizza together, no care, no concern, no cleanliness. And the real problem is the managers R just as worthless. Nobody cares! Ya all should be ashamed!
Food: 1
Service: 2
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