Please, hire some new people. My girlfriend LOVES Arby's, and continues to send me there quite often. It has been SOOO long since we have gotten a correct order. (I'm talking months) Tonight was wrong sandwiches, the fries were correct...(old and cold, but they were crinkle fries) most often its wrong fries. (We order crinkle, they usually give curley. Do they get a bonus for pushing curley fries?) The girl at the window was very polite.
Please fix this, as my girlfriend will continue to give Arby's chance after chance.
Went back tonight 12-26-2025. Looked like a new crew. Service was awesome. Guy at the window took time to read back my order, got all of the correct food. All fresh and tasty! Even got the crinkle fries! MUCH BETTER CREW! I have faith in Arby's once again!
Atmosphere: 4
Food: 4
Service: 5
Sarah Anthony
We went through the drive thru and the person taking our order barely spoke. Same thing at the window. No sign of customer service at all. Just bored zombie behavior. When we got our food we pulled forward and I quickly checked the bag and noticed that half our order was missing, so we had to park and go inside to get the rest of the food we had paid for. Again, no customer service. I’m not asking for much, but they can do better. Our food was good once we got home and ate but the service was so bad I doubt I’ll be back anytime soon.
Atmosphere: 3
Food: 5
Service: 2
Mary Cameron
Went thru drivethru. Order a number one. The meat was rotten. It even smelled bad. I was too far away to go back so I called to let them know and the Mgr response was that the meat wasn't bad it was just cooked med well. Lady. I know when meat is bad. So either dont eat there or check the meat
Mark Joseph
Went through drive through with the fam. Service was prompt and kind. Got order correct. But our food had some major issues. Tomato and lettuce was rotten on all sandwiches. Gyro meat tasted spoiled, as did the tzatziki. French fries were good actually, which saved me from giving 1 star. But not sure why you’d put obviously rotten food in a sandwich? Not sure I’d get food from here again.
Atmosphere: 5
Food: 2
Service: 5
Desiree Garside
Friendly, quick service but the place was not clean or organized.
Paul Watson
Always fresh always fast always good.
Atmosphere: 5
Food: 5
Service: 5
Alaina Coleman
Disgusting lobby, nasty bathrooms. EXTREMELY RUDE MANAGEMENT. Couldn't be bothered to actually answer the drive thru speaker and thought it funny. Do better people
Atmosphere: 1
Food: 2
Service: 1
Sarah Knapp
Manager and team not communicating effectively and was noticed by several customers.
Atmosphere: 2
Food: 4
Service: 2
Jack Thompson
Great Coke sweet tea when we needed it. That's
Atmosphere: 5
Food: 5
Service: 5
Amanda Knowles
Great customer service, the staff was very friendly
Everything was fresh and accurate. The young lady at the window was friendly.
Atmosphere: 4
Food: 5
Service: 4
Penny Austin
The place was filthy.food smeared all over everything.looks like they hadn't sweap under the benches for weeks.trash and food.high chairs terrible.fountain was terrible.sticky e Verywhere.and people that shouldn't even be getting paid.get a manager to clean that place up
Atmosphere: 1
Food: 1
Service: 1
Lindy Johnson
Listen....hands down the best Arby's we've ever eaten at. The food was hot and crispy. The associates were friendly. The restaurant could use some cleaning, but its not filthy.
Atmosphere: 3
Food: 5
Service: 5
Jacinda Vaughan
It’s really becoming annoying when we come to the Benton Arby’s and the service is getting slower and we hear the excuse “we are short handed”.
Please, hire some new people. My girlfriend LOVES Arby's, and continues to send me there quite often. It has been SOOO long since we have gotten a correct order. (I'm talking months) Tonight was wrong sandwiches, the fries were correct...(old and cold, but they were crinkle fries) most often its wrong fries. (We order crinkle, they usually give curley. Do they get a bonus for pushing curley fries?) The girl at the window was very polite.
Please fix this, as my girlfriend will continue to give Arby's chance after chance.
Went back tonight 12-26-2025. Looked like a new crew. Service was awesome. Guy at the window took time to read back my order, got all of the correct food. All fresh and tasty! Even got the crinkle fries! MUCH BETTER CREW! I have faith in Arby's once again!
Atmosphere: 4
Food: 4
Service: 5
We went through the drive thru and the person taking our order barely spoke. Same thing at the window. No sign of customer service at all. Just bored zombie behavior. When we got our food we pulled forward and I quickly checked the bag and noticed that half our order was missing, so we had to park and go inside to get the rest of the food we had paid for. Again, no customer service. I’m not asking for much, but they can do better. Our food was good once we got home and ate but the service was so bad I doubt I’ll be back anytime soon.
Atmosphere: 3
Food: 5
Service: 2
Went thru drivethru. Order a number one. The meat was rotten. It even smelled bad. I was too far away to go back so I called to let them know and the Mgr response was that the meat wasn't bad it was just cooked med well. Lady. I know when meat is bad. So either dont eat there or check the meat
Went through drive through with the fam. Service was prompt and kind. Got order correct. But our food had some major issues. Tomato and lettuce was rotten on all sandwiches. Gyro meat tasted spoiled, as did the tzatziki. French fries were good actually, which saved me from giving 1 star. But not sure why you’d put obviously rotten food in a sandwich? Not sure I’d get food from here again.
Atmosphere: 5
Food: 2
Service: 5
Friendly, quick service but the place was not clean or organized.
Always fresh always fast always good.
Atmosphere: 5
Food: 5
Service: 5
Disgusting lobby, nasty bathrooms. EXTREMELY RUDE MANAGEMENT.
Couldn't be bothered to actually answer the drive thru speaker and thought it funny.
Do better people
Atmosphere: 1
Food: 2
Service: 1
Manager and team not communicating effectively and was noticed by several customers.
Atmosphere: 2
Food: 4
Service: 2
Great Coke sweet tea when we needed it. That's
Atmosphere: 5
Food: 5
Service: 5
Great customer service, the staff was very friendly
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Very rude workers
Atmosphere: 5
Food: 3
Everything was fresh and accurate. The young lady at the window was friendly.
Atmosphere: 4
Food: 5
Service: 4
The place was filthy.food smeared all over everything.looks like they hadn't sweap under the benches for weeks.trash and food.high chairs terrible.fountain was terrible.sticky e
Verywhere.and people that shouldn't even be getting paid.get a manager to clean that place up
Atmosphere: 1
Food: 1
Service: 1
Listen....hands down the best Arby's we've ever eaten at. The food was hot and crispy. The associates were friendly. The restaurant could use some cleaning, but its not filthy.
Atmosphere: 3
Food: 5
Service: 5
It’s really becoming annoying when we come to the Benton Arby’s and the service is getting slower and we hear the excuse “we are short handed”.
Atmosphere: 1
Food: 4
Service: 1
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