Didn't even start working on order until 10 minutes after I arrived for a 1240 pick up time. Did not acknowledge the 4 mobile order customers. If I could give a 5 NEGATIVE STARS I would. NEVER AGAIN !!!!!!!!!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Gary Goldman
Great place to eat 😋
Stephanie boirum
It's panda express... Good for what it is.. Over priced in my opinion.
Atmosphere: 2
Food: 4
Service: 3
brandon nealey
It's okay.
Atmosphere: 5
Food: 5
Service: 5
Justin Goertzen
Classic Panda Express… massive helpings of goodness.
Bryan Stuart
The workers are friendly and professional. The food is excellent. I don't mind driving the 60 miles once a week to visit this store. To me, it's worth it.
Atmosphere: 5
Food: 5
Service: 5
Colt Center
I have now had two disappointing experiences at this Panda Express location (HWY 5 & ALCOA Rd, 20810 I-30 North, Benton, AR 72019). Most recently, on August 16, 2025, I placed a mobile order that was marked as completed at 5:47 PM, even though the food was not actually ready until 6:05 PM. This appears to be a management practice, either local or regional, to pre-complete orders in the system to improve metrics, rather than an honest reflection of when food is ready.
When I addressed this, the manager was professional and apologetic, but acknowledged that this process was based on district instructions. While I understand staffing and training challenges, these practices mislead customers and create frustration. Unfortunately, this is consistent with a prior June experience where my order was incorrect and also delayed.
The food quality has also been inconsistent, with portions lacking protein and meals undercooked. At the same time, I want to be clear that individual employees were polite, and the issues seem tied more to management direction than the staff themselves.
In my opinion and experience, critical reviews for fast food restaurants carry extra weight because many customers do not take time to report a single poor experience. When issues are significant enough to generate reviews, it reflects problems happening more frequently than the review count may suggest.
This location needs significant improvement in honesty about order readiness and food quality. I will reconsider visiting in the future to see changes are made.
This review text was generated with GPT tools, but compiled from actual experiences. All details are factual and fully represent my views.
Atmosphere: 1
Food: 1
Service: 3
Naun Dominguez
Waiting 30 minutes for a meal.
Atmosphere: 3
Food: 3
Service: 1
Cheryl Brooks
I love the lo mein and sirloin pepper steak.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Rice, Steak, Black Pepper Angus Steak, Build Your Own Bigger Plate - 2 Half Sides, Build Your Own Bowl - 2 Half Sides
It was terrible
Didn't even start working on order until 10 minutes after I arrived for a 1240 pick up time. Did not acknowledge the 4 mobile order customers. If I could give a 5 NEGATIVE STARS I would. NEVER AGAIN !!!!!!!!!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Great place to eat 😋
It's panda express... Good for what it is.. Over priced in my opinion.
Atmosphere: 2
Food: 4
Service: 3
It's okay.
Atmosphere: 5
Food: 5
Service: 5
Classic Panda Express… massive helpings of goodness.
The workers are friendly and professional. The food is excellent. I don't mind driving the 60 miles once a week to visit this store. To me, it's worth it.
Atmosphere: 5
Food: 5
Service: 5
I have now had two disappointing experiences at this Panda Express location (HWY 5 & ALCOA Rd, 20810 I-30 North, Benton, AR 72019). Most recently, on August 16, 2025, I placed a mobile order that was marked as completed at 5:47 PM, even though the food was not actually ready until 6:05 PM. This appears to be a management practice, either local or regional, to pre-complete orders in the system to improve metrics, rather than an honest reflection of when food is ready.
When I addressed this, the manager was professional and apologetic, but acknowledged that this process was based on district instructions. While I understand staffing and training challenges, these practices mislead customers and create frustration. Unfortunately, this is consistent with a prior June experience where my order was incorrect and also delayed.
The food quality has also been inconsistent, with portions lacking protein and meals undercooked. At the same time, I want to be clear that individual employees were polite, and the issues seem tied more to management direction than the staff themselves.
In my opinion and experience, critical reviews for fast food restaurants carry extra weight because many customers do not take time to report a single poor experience. When issues are significant enough to generate reviews, it reflects problems happening more frequently than the review count may suggest.
This location needs significant improvement in honesty about order readiness and food quality. I will reconsider visiting in the future to see changes are made.
This review text was generated with GPT tools, but compiled from actual experiences. All details are factual and fully represent my views.
Atmosphere: 1
Food: 1
Service: 3
Waiting 30 minutes for a meal.
Atmosphere: 3
Food: 3
Service: 1
I love the lo mein and sirloin pepper steak.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Rice, Steak, Black Pepper Angus Steak, Build Your Own Bigger Plate - 2 Half Sides, Build Your Own Bowl - 2 Half Sides
Restaurantji Recommends
Super busy, but super sweet staff
Atmosphere: 5
Food: 5
Service: 5
The guy was really nice and helpful.
Atmosphere: 5
Food: 5
Service: 5
called multiple times through out the day and no answer.
Service: 1
Always so good.
Atmosphere: 5
Food: 5
Service: 5
What's not to like about this place?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Orange Chicken, Grilled Teriyaki Chicken
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