Best subway. I hit the drive through and still a perfectly made sandwich every time.
Atmosphere: 5
Food: 5
Service: 5
Renato T
I went to this Subway for dinner, and I was genuinely excited at first — but that quickly changed. Half of the vegetables weren’t stocked, and they were completely out of basic ingredients like onions. The lettuce looked old and unappetizing, and the tomatoes seemed like they’d been sliced hours ago — possibly more than four, which is a food safety concern.
This was easily one of the worst experiences I’ve had at any Subway. Between the lack of freshness and poor preparation, it felt like the store just didn’t care. Honestly, if this is the standard, they might as well shut the whole place down. Extremely disappointing.
Atmosphere: 1
Food: 1
Service: 1
Amanda Barnard
I had a very unpleasant experience with a worker at this location. And I literally drive past multiple other Subways to coem here quite often as I have a picky eater that only eats a handful of things - subway being one of them! I asked for the owners info to talk to him about it. He went above and beyond what was required to help me. He started by telling me how much he appreciates my business and then he offered more than necessary to make the situation right. I was SO impressed with his professionalism and kindness. What could have been a situation that caused me to never come back was turned around all because of this impressive man!
Atmosphere: 5
Food: 5
Rebecca Packard
Great music, clean bathrooms. 10/10.
Atmosphere: 5
Food: 5
Service: 5
Max Inman
Generally good but the bread makes me gain weight for some reason. Also I don't think they have real eggs. And they have gotten very expensive.
Atmosphere: 3
Food: 4
Service: 4
Mae Pritchard
Such good sandwiches. Service was exceptional.
Atmosphere: 4
Food: 5
Service: 5
Wesley Windham
Placed order but they could not find it when I arrived. I contacted customer service but they did not respond. Subway stole my money.
Ravi Guvvala
Bread is very heard.
Atmosphere: 2
Food: 1
Service: 3
Kevin Ellison
Vice President Jodie Keeling is slow. I explained how the store sold me a $25 gift card it let me add money to my account. .I tried to order online 4 times and it refuses to allow me to pay with gift card. I went to store and it took at least a hour and several phone calls and was told food free since the card I paid in cash and after over hour of trying to store manager said I keep my money and food free. Online said would not accept card and store check would not work. Worker could not get any other gift card to work. I will not be going back to buy anything. They took my $25 off my account that I was told would be allowed to keep because he could not take payment due to gift cards system was off line and my card was not only card would not work and we tried 4 cards and nome worked.
Atmosphere: 5
Food: 5
Service: 5
Cody Golden
I wasn’t mad at the place, the food was good, they were just very skimpy with the portions. I’m paying $30 for two sandwiches with barely any meat on them, and a small handful of veggies and got told “I can’t give you anymore than than, we are only supposed to give xxx amount” just sad. The food was still good, but, I feel cheated.
Worst experience in a subway ever!!! Got a protein bowl Was 1/2 empty but paid full price 4 vegetables choices Very disrespectful employees, didn’t ask what I want just stared and rolled their eyes. Bacon was under cooked and chicken was frozen. I will not be back to this location!
Atmosphere: 1
Food: 1
Service: 1
Todd
What can I say. It is the only sub place within 15 MI of where I live. I get so frustrated because it is such a rip-off for what you get. The meat portions are ridiculously small. Most of the time the employees are teenagers and and truly show that they really don't want to be there....lol
Because of the small meat portions I try to get them to load up on all the veggies so that the sandwich is more filling and sometimes they have a look of frustration because you asked for extra veggies or condiments.
If there was another sub sandwich place closer I would never go back to Subway.
For those who live or are visiting Hot Springs go to Jimmy John's. Fantastic Subs, so fresh and the staff have always been top notch.
Atmosphere: 2
Food: 2
Service: 2
Jake Griffith
Showed up 10 mins before my online order was supposed to be ready. I live .3 miles away and food was ice cold when I walked in the door. Avoid this location 110%.
Atmosphere: 1
Food: 1
Service: 1
Steve Dubrava
New subs will blow your mind.Sooooooo much meat. This new shop on Hwy 5 has got it together for sure. Went at lunch and it was super fast and friendly.
Best subway. I hit the drive through and still a perfectly made sandwich every time.
Atmosphere: 5
Food: 5
Service: 5
I went to this Subway for dinner, and I was genuinely excited at first — but that quickly changed. Half of the vegetables weren’t stocked, and they were completely out of basic ingredients like onions. The lettuce looked old and unappetizing, and the tomatoes seemed like they’d been sliced hours ago — possibly more than four, which is a food safety concern.
This was easily one of the worst experiences I’ve had at any Subway. Between the lack of freshness and poor preparation, it felt like the store just didn’t care. Honestly, if this is the standard, they might as well shut the whole place down. Extremely disappointing.
Atmosphere: 1
Food: 1
Service: 1
I had a very unpleasant experience with a worker at this location. And I literally drive past multiple other Subways to coem here quite often as I have a picky eater that only eats a handful of things - subway being one of them!
I asked for the owners info to talk to him about it. He went above and beyond what was required to help me. He started by telling me how much he appreciates my business and then he offered more than necessary to make the situation right.
I was SO impressed with his professionalism and kindness.
What could have been a situation that caused me to never come back was turned around all because of this impressive man!
Atmosphere: 5
Food: 5
Great music, clean bathrooms. 10/10.
Atmosphere: 5
Food: 5
Service: 5
Generally good but the bread makes me gain weight for some reason. Also I don't think they have real eggs. And they have gotten very expensive.
Atmosphere: 3
Food: 4
Service: 4
Such good sandwiches. Service was exceptional.
Atmosphere: 4
Food: 5
Service: 5
Placed order but they could not find it when I arrived. I contacted customer service but they did not respond. Subway stole my money.
Bread is very heard.
Atmosphere: 2
Food: 1
Service: 3
Vice President Jodie Keeling is slow. I explained how the store sold me a $25 gift card it let me add money to my account. .I tried to order online 4 times and it refuses to allow me to pay with gift card. I went to store and it took at least a hour and several phone calls and was told food free since the card I paid in cash and after over hour of trying to store manager said I keep my money and food free. Online said would not accept card and store check would not work. Worker could not get any other gift card to work. I will not be going back to buy anything. They took my $25 off my account that I was told would be allowed to keep because he could not take payment due to gift cards system was off line and my card was not only card would not work and we tried 4 cards and nome worked.
Atmosphere: 5
Food: 5
Service: 5
I wasn’t mad at the place, the food was good, they were just very skimpy with the portions. I’m paying $30 for two sandwiches with barely any meat on them, and a small handful of veggies and got told “I can’t give you anymore than than, we are only supposed to give xxx amount” just sad. The food was still good, but, I feel cheated.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Grilled Chicken
Restaurantji Recommends
Worst experience in a subway ever!!!
Got a protein bowl
Was 1/2 empty but paid full price
4 vegetables choices
Very disrespectful employees, didn’t ask what I want just stared and rolled their eyes. Bacon was under cooked and chicken was frozen. I will not be back to this location!
Atmosphere: 1
Food: 1
Service: 1
What can I say. It is the only sub place within 15 MI of where I live. I get so frustrated because it is such a rip-off for what you get. The meat portions are ridiculously small. Most of the time the employees are teenagers and and truly show that they really don't want to be there....lol
Because of the small meat portions I try to get them to load up on all the veggies so that the sandwich is more filling and sometimes they have a look of frustration because you asked for extra veggies or condiments.
If there was another sub sandwich place closer I would never go back to Subway.
For those who live or are visiting Hot Springs go to Jimmy John's. Fantastic Subs, so fresh and the staff have always been top notch.
Atmosphere: 2
Food: 2
Service: 2
Showed up 10 mins before my online order was supposed to be ready. I live .3 miles away and food was ice cold when I walked in the door. Avoid this location 110%.
Atmosphere: 1
Food: 1
Service: 1
New subs will blow your mind.Sooooooo much meat. This new shop on Hwy 5 has got it together for sure. Went at lunch and it was super fast and friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Baked Lay's Original, Doritos Nacho Cheese, Sandwich, Coca-Cola Classic, Auntie Anne's Footlong Pretzel, Subway Footlong Cookie, Sunchips Harvest Cheddar, Meatball Marinara, Cinnabon Footlong Churro, Black Forest Ham, Vitamin Water xxx, 12 Pack Cookie Box, The Boss, All-American Club, Poke, Freshly Baked Cookies, Subway Club, Veggie Delite, Cold Cut Combo
The food was great but the employees all seemed to have attitudes the last couple times I was in.
Atmosphere: 4
Food: 5
Service: 1
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