Airship Coffee at 5th Street

They make a nice cuppa here. Locally roasted beans (next door!) and friendly staff. Drink coffee. Save lives.

Atmosphere: 5

Service: 5

I really want to love this location. The space is creative, well-branded, and has so much potential. The menu is thoughtful and the atmosphere could be fantastic.

That said, after visiting five or more times over the last few months, I’ve consistently had disappointing experiences. The staff often seems disengaged or unfriendly, and even simple interactions (like mentioning that the restroom is out of supplies) feel awkward.

Unfortunately, the restroom is frequently without paper towels (with no backup option), the toilet paper isn’t placed properly, and the soap dispenser regularly doesn’t work. The overall cleanliness could also use attention: dust, flies, and hair are noticeable in the seating area on several visits.

Drink presentation is another area for improvement. Even when ordering “for here,” the drinks are served in paper cups and often arrive lukewarm rather than fresh and hot.

What makes this especially surprising is how excellent the Pumphouse location is. The baristas there are warm and skilled, and the environment is consistently clean and welcoming. I would love to see this location rise to that same standard.

I’m hopeful things will improve because this spot truly has endless potential. It just needs some love and integrity.

Tahini maple cappuccino *chef's 😘

Atmosphere: 5

Food: 5

Service: 5

Very limited parking

I use to love this place but it has gone downhill in my opinion. The building itself needs a deep clean and maintenance. There are spiders visible along the ceilings- I was legit grossed out because it’s right above where they make and serve the food/drinks. The place was HOT when I visited - door broken - and not to throw shade but the staff was distracted (I had to repeat my order and they still didn’t get it right) 🥵. The food was overpriced for what you get and they forgot one of our food items we ordered. I gave it a few chances too and after last time I won’t be going back. I was kind of embarrassed because I brought someone and had spoken highly of it only to be disappointed. I hope the other locations are a better experience / they make the necessary changes to bring this location back up to where it use to be.

Atmosphere: 2

Food: 2

Service: 2

Favorite coffee stop in NWA. They stay open later so we can grab a drink before we leave town. Great flavor and service

Atmosphere: 5

Food: 5

Service: 5

Airship is hands down my favorite coffee in NWA!

Atmosphere: 5

Food: 5

Service: 5

Come here a few times already. Always good service and drinks.

Atmosphere: 5

Food: 5

Service: 5

This is such a fun coffee shop. My family and I always enjoy any opportunity to visit.

I usually really enjoy Airship Coffee—I've been to several of their locations and even buy their beans regularly at Sam’s Club. So it’s really strange and disappointing to be leaving a 2.5-star review today.

I stopped by this location and ordered an iced latte, paid (including a tip), and waited... and waited. The barista served everyone else, even people who came in after me. I eventually overheard one of their coworkers ask if I had ordered anything, and the barista just casually said, “No.”

There were maybe a few people in the shop—it definitely wasn’t slammed. It just felt careless at best, and borderline dismissive. I ended up having to clarify that yes, I did order something, and then finally got my drink. No apology, no acknowledgment. Super bizarre experience.

Still love Airship overall, but I’ll probably be avoiding this particular location moving forward.

Atmosphere: 4

Food: 4

Service: 2

Overall a nice coffee shop. The vanilla latte and chocolate cookie were fantastic. However I do not recommend the mango matcha. The matcha was very weak and very overpriced ($8)...

Atmosphere: 5

Food: 4

Service: 4

Best coffee in the area. I used to come here and fill up my canisters regularly for cheap, amazing quality coffee. If you like having a variety of selections and being able to refill your canisters, come to this place. They also have great food and baked goods.

Even if you aren't a local, stop by on your bicycle ride or your drive and grab a bit with a nice warm cup of coffee or local beverage of your choice.

Atmosphere: 5

Food: 5

Service: 5

This place is awesome looking outside and in and in dog friendly therefore I give them 3 stars. Banana bread was ice cold right out of the refrigerator most likely. I’m not a fan of that sort of presentation or temp I prefer room temperature or better yet heated is my preference but the main Discount in stars is The front counter person was either having a bad day or just needs another job. Being from Texas, we expect some type of high, hello or something that acknowledges that we are there we were met with a blank stare. When I asked about the sizes of coffee, the guy said we only have one size. I guess he was waiting for me to ask what size that is but the four or five second delay tells me that he does not want to be there or doesn’t like me. Luckily the people behind the bar that are handling the coffee and snacks are extremely nice. Next time I’m here most likely will try another spot. You got to do better Airship. New customers are just as important as regulars.

Atmosphere: 5

Food: 3

Service: 1

Had an Ethiopian bean pour over. So good. Staff were super friendly, and the place was comfortable and clean.

Atmosphere: 5

Service: 5

I love airship! I really wish they had almond milk (they have coconut milk and oat milk). I would also love some gluten free food options but I know that can be hard!

They always have the best barista’s and the most welcoming atmosphere!

Atmosphere: 5

Food: 2

Service: 5