Placed a Uber Order and every single driver made it to the drive thru and left. Until the canceled it after like 5 orders. This KFC has given me problems before absolute trash I guess I'm done ordering from this crap chain.
Clint Taylor
This restaurant is hit and miss at best. They should go hang out at the centerton KFC for wildest see how it's really done. They get one star for the ridiculously unhealthy conditions of the dining room. Black mold all over the ceiling tiles making for an extremely dangerous situation for most people especially the immunocompromised.
Sharon Taylor
They are getting so skimpy on the chicken in the bowels. Plus order was no cheese and it had cheese.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Cole Slaw, Chicken Wing, Fried Chicken, Original Recipe 8 Piece Meal, Mashed Potatoes, 8 Piece Family Meal, Gravy, 8 Piece Dark Meat Tuesday Special
Mel Dame
I’m not sure of the lady’s name, but she was very rude. We ordered online, my husband picked up the order which it was sealed when he picked it up. Got home and we were missing 2 items. I went back to pick up the items with my receipt for my order. The lady told me she couldn’t do it because I did not call them, she said she couldn’t replace our items even with proof of purchase. I am very disappointed in the service she provided. She was not pleasant to other employees who were working with her. I had my daughter with me and this lady was down right hateful because they forgot 2 of my side items. Worst service I’ve had at KFC.
Atmosphere: 5
Food: 4
Service: 4
Tom Verkler
Ordered 3 tender orders w/o drinks plus potatoes and Cole slaw with each order. When we got home we had 2 three piece orders of what appeared to be a drumstick and two thighs. One order was missing the biscuit and the chicken was cold. We were charged $26.06. Hadn’t been there for a while and won’t be going back again.
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Cole Slaw, Mashed Potatoes
Hardik Hariyani
Amazing service and amazing workers. Peyton brought our bucket in no time.
Atmosphere: 5
Food: 5
Service: 5
Donnie Ewald
Standard KFC food, but great customer service as we ordered two 16 piece buckets and received wonderful, tailored customer service throughout. Highly recommend!
Yikes. We rolled in at 11:30 AM and they were just starting cooking the chicken. Had to wait 20 minutes for a pretty simple order. Seems very short staffed and very disorganized. Supposedly they opened at 10.
Just to be clear. It's not that they ran out. They were just getting started.
The place was clean. Not sure if this was one bad day or a regular thing.
Gross, major mold problem. AC broken, building is super hot and the door is propped open for airflow. Seems like terrible working conditions for a really nice staff.
1) placed order at KFC at 903 N Walton Blvd at 12:41 pm and was told to pull up. No indication of wait time or any issues so I did not ask for the receipt. 2) waited like 15 - 20 minutes and saw other drive thru walk inside. 3) Inside, there was no communication that there were issues and absolutely no one working the register. 4) Asked for a refund and they give no refunds without the receipt and no further indication that they were working on my order. 5) It wasnt until I got on the phone with KFC's customer service and finally they wrote my order down on a piece of paper and then it seemed like they worked on my order and this was about 1:30ish pm. 6) This is by far the worst experience I have ever had with a restaurant. 7) Lessons Learned: - When placing an order via drive thru - ask if there is a wait time before handing over payment. - Always ask for the recipt. - All of this could have been avoided if they would have advised at the drive thru that there would be a wait. 8) Absolutely no communication and no one working the front line for resolution.
Delicious food, fast and friendly service, 10/10 recommend!
Atmosphere: 5
Food: 5
Service: 5
Ms Lyric
Peyton was awesome! Best service I’ve ever received at a KFC, in fact it was the best service I’ve received at pretty much any fast food restaurant. Peyton was friendly and kind, he made sure to get my order exactly right and didn’t miss a thing. His customer service was top notch. I’ve not seen him at this location before so if he was new they made the right choice when hiring him. With service like that I could eat there pretty much every night. Thank you Peyton!
Placed a Uber Order and every single driver made it to the drive thru and left. Until the canceled it after like 5 orders. This KFC has given me problems before absolute trash I guess I'm done ordering from this crap chain.
This restaurant is hit and miss at best. They should go hang out at the centerton KFC for wildest see how it's really done. They get one star for the ridiculously unhealthy conditions of the dining room. Black mold all over the ceiling tiles making for an extremely dangerous situation for most people especially the immunocompromised.
They are getting so skimpy on the chicken in the bowels. Plus order was no cheese and it had cheese.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Cole Slaw, Chicken Wing, Fried Chicken, Original Recipe 8 Piece Meal, Mashed Potatoes, 8 Piece Family Meal, Gravy, 8 Piece Dark Meat Tuesday Special
I’m not sure of the lady’s name, but she was very rude. We ordered online, my husband picked up the order which it was sealed when he picked it up. Got home and we were missing 2 items. I went back to pick up the items with my receipt for my order. The lady told me she couldn’t do it because I did not call them, she said she couldn’t replace our items even with proof of purchase. I am very disappointed in the service she provided. She was not pleasant to other employees who were working with her. I had my daughter with me and this lady was down right hateful because they forgot 2 of my side items. Worst service I’ve had at KFC.
Atmosphere: 5
Food: 4
Service: 4
Ordered 3 tender orders w/o drinks plus potatoes and Cole slaw with each order. When we got home we had 2 three piece orders of what appeared to be a drumstick and two thighs. One order was missing the biscuit and the chicken was cold. We were charged $26.06. Hadn’t been there for a while and won’t be going back again.
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Cole Slaw, Mashed Potatoes
Amazing service and amazing workers. Peyton brought our bucket in no time.
Atmosphere: 5
Food: 5
Service: 5
Standard KFC food, but great customer service as we ordered two 16 piece buckets and received wonderful, tailored customer service throughout. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken, Pieces of Chicken, Mashed Potatoes & Gravy
Great tasting chicken, mashed potatoes and biscuit! (Don’t tell my cardiologist)(hehe)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken, Mashed Potatoes, Gravy
Yikes. We rolled in at 11:30 AM and they were just starting cooking the chicken. Had to wait 20 minutes for a pretty simple order. Seems very short staffed and very disorganized. Supposedly they opened at 10.
Just to be clear. It's not that they ran out. They were just getting started.
The place was clean. Not sure if this was one bad day or a regular thing.
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Fried Chicken, Mashed Potatoes
Gross, major mold problem. AC broken, building is super hot and the door is propped open for airflow. Seems like terrible working conditions for a really nice staff.
Atmosphere: 1
Food: 4
Service: 5
Recommended dishes: Fried Chicken
Restaurantji Recommends
1) placed order at KFC at 903 N Walton Blvd at 12:41 pm and was told to pull up. No indication of wait time or any issues so I did not ask for the receipt.
2) waited like 15 - 20 minutes and saw other drive thru walk inside.
3) Inside, there was no communication that there were issues and absolutely no one working the register.
4) Asked for a refund and they give no refunds without the receipt and no further indication that they were working on my order.
5) It wasnt until I got on the phone with KFC's customer service and finally they wrote my order down on a piece of paper and then it seemed like they worked on my order and this was about 1:30ish pm.
6) This is by far the worst experience I have ever had with a restaurant.
7) Lessons Learned: - When placing an order via drive thru - ask if there is a wait time before handing over payment. - Always ask for the recipt. - All of this could have been avoided if they would have advised at the drive thru that there would be a wait.
8) Absolutely no communication and no one working the front line for resolution.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Cole Slaw, Fried Chicken, Apple Crisp, Mashed Potatoes, Gravy
Delicious food, fast and friendly service, 10/10 recommend!
Atmosphere: 5
Food: 5
Service: 5
Peyton was awesome! Best service I’ve ever received at a KFC, in fact it was the best service I’ve received at pretty much any fast food restaurant. Peyton was friendly and kind, he made sure to get my order exactly right and didn’t miss a thing. His customer service was top notch. I’ve not seen him at this location before so if he was new they made the right choice when hiring him. With service like that I could eat there pretty much every night. Thank you Peyton!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken, Mashed Potatoes, Gravy
Chicken was dry and mashed potatoes had lumps in it and was cold.
Atmosphere: 2
Food: 2
Service: 3
Love the Tuesday only special 8 piece legs/thighs only $10. Always hot and tasty
Parking: Plenty of free parking
Kid-friendliness: Great kids menu
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken
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