Onyx Coffee Lab - Bentonville

Lines can get long around rush hour, but the coffee is worth the wait. Super friendly team, excellent vibes, and tasty coffee. Nothing more to ask for!

I am writing this review after a few very disappointing experiences with the food at the Bentonville Shop. I am a downtown Bentonville local and have been coming to ONYX multiple times a week for the last several years. I have slowly been noticing a decline in the quality and consistency of food served. Mostly out of stock items, out of stock ingredients for certain recipes and no heads up from staff when ordering - only to be disappointed when receiving an incomplete dish. Today just having tried the 'new' food menu. I'm confident I won't be going back for anything other than coffee.

If you recall the previous ONYX Avocado Toast being chunky fresh avocado, Arugula dressed in a tangy dressing and spicy chili oil all on crispy sour dough. The new version is pre mixed browning avocado spread, dry arugula, soft white bread, and thick cut 'bacon' that feels/looks/tastes like it was cooked about 72+ hours ago as it is cold and hard. It was really so awful, especially compared to what the quality has been in years past.

I love ONYX and would love for them to step up their food game at the Bentonville Location, and take customer feedback seriously. Until then - please advise and just stick to the coffee!! :)

Atmosphere: 5

Food: 1

Service: 5

This is the second time this week that something like that happened. I didn't say anything the first time but now it seems a pattern. After ordering coffee and sit down to enjoy it, one of the baristas comes and start spraying cleaner all around us to wipe the wood benches and tables. And she is not subtle or careful about it, several sprays in every directions with total disregard of the people near by. The only thing you can smell for minutes after, is the cleaner, which makes impossible to enjoy your brew. And you know that those chemicals are now in our coffee. This morning after spending more than 10 dollars for breakfast we had to toss our coffee and leave, not cool.

Atmosphere: 1

Service: 1

So good! I got the breakfast sandwich and strawberry coconut latte. The sandwich was savory and delicious and the latte tasted amazing. The location is in downtown Bentonville on the square so it’s fun to watch everything going on outside. Staff is very friendly and quick to service.

Kid-friendliness: Kid-friendly

Wheelchair accessibility: Handicap friendly

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Coffee Shop, Breakfast Sandwhich

Too expensive

Atmosphere: 3

Food: 3

Service: 3

Really enjoyed visiting this coffee shop. The coffee was surprisingly good quality and didn't taste burnt or over roasted like in some commercial coffee houses where the taste has to be masted with sugar and syrups. The coffee without link or sugar tasted delicious.

Atmosphere: 5

Service: 5

Coffee and food is fantastic, staff is rude and snappy.

good place ＆drink

Atmosphere: 5

Food: 5

Service: 5

Im sorry. I feel bad here but I’ve visited here 10-12 times and just can’t ever again. Coffee is always so wrong. I completely get following trends . You have to sell things but what they serve as espresso is horrendous. Sour, metallic is never an ok tasting note. I’ve tried every offering at more than one location and like I said 10-12 times. Then I saw a coffee for sale that’s supposedly a “collaboration “ with a band ? Did the band go to the farm? Pay for the coffee? Roast it? If their name is just on a label how is this a collaboration? Give me a break. When you’ve run out of ideas on how to charge the younger crowd for a coffee that’s not special this is how you do it . Once you look inside the package you realize this company jumped the shark . Go back and start working on customer service and brew better coffee .

Atmosphere: 1

Food: 1

Service: 1

Always like coming to Onyx. They make the best salt mocha I have ever had.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Coffee Shop

Easily the best coffee experience. While in South Carolina, my friend who has never been to Arkansas came up to me very excited to share this coffee he found. It was a well presented bag of Onyx coffee. I laughed and said Ive been there and had to get him some merch because he loved the stuff. Now bringing a friend bag from Virginia his eyes lit up drinking their coffee and claims that we are coming back every day on the vacation for more.

Atmosphere: 5

Food: 5

Service: 5

Lovely staff

Atmosphere: 5

Food: 5

Service: 5

Try the pour over and croissant ?. You will be happy you did

Atmosphere: 5

Food: 5

Service: 5

Great coffee. Noisy, not conducive to work or conversation. Didn't get a saucer with my coffee that was filled to the brim.

Atmosphere: 5

Food: 5

Service: 4

No sugar for coffee

Atmosphere: 2

Food: 2

Service: 2