My tacos were short filled. This is not unusual for this location. But I am paying for full tacos. Also the soda machine was broken down as if they had a drain clog or a severe water spill. Parts were removed, but the problem not corrected. Several syrups were out so I could not get my preferred beverage. I have reported this location several times previously and nothing has changed. It is poor management, lack of training and team members with no desire to learn real custom service. The team members have been pleasant, nonetheless.
Atmosphere: 3
Food: 3
Service: 4
Shayla Miller
I go usually at least once a week to get food and I can say that night shift usually does a good job. Occasionally I may get old meat but its usually right. Day shift on the other hand apparently struggles. I order the same thing almost every time and somehow its always messed up. Today i got a very sloppy flatbread melt that wasnt even melted. Half the fillings were on the wrapper and everything about it was cold.
Atmosphere: 3
Food: 1
Service: 3
Guinn Cantrell
They had exactly what I needed. Great customer service and tremendous selection of products...
Atmosphere: 5
Service: 5
Josh Evans
Going on a 25 min wait for a $7 box didn’t get anything special this is ridiculous
Service: 1
Arvin Ramirez
I just went there and the service was bad waited for my food for almost an hour the fries were under cooked and my quesadilla not well made and then they didn’t give me my drink when I ask for it the staff came rude at me
Atmosphere: 1
Food: 1
Service: 1
Katie Moore
“Duhnelle” hung up on me when I called to tell them they messed up my order, gave me food I didn’t ask for, and then proceeded to tell me “I’m not arguing with you, you can call in the morning” and hung up without even trying to fix the mistake. Terrible customer service and horrible choice of representation of K-Mac. I cannot imagine picking a fast food restaurant as your choice of employment and not even be able to perform your job YOU signed up for, and then not be able to make up for your mistake. Instead you push the problem you caused onto the next shift. HORRIBLE
Atmosphere: 1
Food: 1
Service: 1
Dakota
Are all Taco Bells overworked or understaffed? It takes an extra 30 minutes for your order to be ready
Atmosphere: 3
Food: 4
Service: 3
Kas L
All food was bad, but mostly the quesedilla. See picture below. No sauce, minimal cheese.
Atmosphere: 2
Food: 1
Service: 2
Jordan Morris
Made a mobile order at 11:30. Show up around 11:45. Don’t get to make it past the drive thru mic until around 12:10. Get to the window and are told “we may not get your order, they’re fighting in the back”. Then a guy from the back says we’re closed (well before 3AM) and not to take any orders. Keep in mind we never got our food or refund from the mobile app payment. Genuinely worst service ever received and still no quesadillas :(
Atmosphere: 1
Food: 1
Service: 1
Caryl Criswell
Order a $7 box with a chicken chalupa taco and 5 layer burrito. The chalupa was so stale that couldn't chew it. Dried out and so crunchy. Had to throw out the shell. A worker brought my food without my drink and had to wait until someone noticed I was still standing there before I got it.
If you want to be physically assaulted by a male employee with glasses for asking for your fire sauce, then this is the Taco Bell for you. Otherwise, I highly recommend you never go here…
Atmosphere: 1
Food: 1
Service: 1
Brandon W
It might be late at night but for 40 dollars I would expect chicken that didn't sit in the warmer much past exp time Dude at the mic had way too much attitude if yall dont wanna be there why show up Was trying a different location but apparently they all suck anymore thanks
Atmosphere: 1
Food: 1
Service: 2
Debbie Hardin Dersam
Just wasn't a good time to go. Took about 30 minutes to get our food. People who came in 10 minutes after us got their food about 15before did.
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: Cantina Chicken Bowl, Bean Burrito, Dr Pepper, Chips and Nacho Cheese Sauce
John Terry
Food was good. Kiosk was confusing and I ended up ordering several things I did not want. I guess that's progress.
My tacos were short filled. This is not unusual for this location. But I am paying for full tacos. Also the soda machine was broken down as if they had a drain clog or a severe water spill. Parts were removed, but the problem not corrected. Several syrups were out so I could not get my preferred beverage. I have reported this location several times previously and nothing has changed. It is poor management, lack of training and team members with no desire to learn real custom service. The team members have been pleasant, nonetheless.
Atmosphere: 3
Food: 3
Service: 4
I go usually at least once a week to get food and I can say that night shift usually does a good job. Occasionally I may get old meat but its usually right. Day shift on the other hand apparently struggles. I order the same thing almost every time and somehow its always messed up. Today i got a very sloppy flatbread melt that wasnt even melted. Half the fillings were on the wrapper and everything about it was cold.
Atmosphere: 3
Food: 1
Service: 3
They had exactly what I needed. Great customer service and tremendous selection of products...
Atmosphere: 5
Service: 5
Going on a 25 min wait for a $7 box didn’t get anything special this is ridiculous
Service: 1
I just went there and the service was bad waited for my food for almost an hour the fries were under cooked and my quesadilla not well made and then they didn’t give me my drink when I ask for it the staff came rude at me
Atmosphere: 1
Food: 1
Service: 1
“Duhnelle” hung up on me when I called to tell them they messed up my order, gave me food I didn’t ask for, and then proceeded to tell me “I’m not arguing with you, you can call in the morning” and hung up without even trying to fix the mistake. Terrible customer service and horrible choice of representation of K-Mac. I cannot imagine picking a fast food restaurant as your choice of employment and not even be able to perform your job YOU signed up for, and then not be able to make up for your mistake. Instead you push the problem you caused onto the next shift. HORRIBLE
Atmosphere: 1
Food: 1
Service: 1
Are all Taco Bells overworked or understaffed? It takes an extra 30 minutes for your order to be ready
Atmosphere: 3
Food: 4
Service: 3
All food was bad, but mostly the quesedilla. See picture below. No sauce, minimal cheese.
Atmosphere: 2
Food: 1
Service: 2
Made a mobile order at 11:30. Show up around 11:45. Don’t get to make it past the drive thru mic until around 12:10. Get to the window and are told “we may not get your order, they’re fighting in the back”. Then a guy from the back says we’re closed (well before 3AM) and not to take any orders. Keep in mind we never got our food or refund from the mobile app payment. Genuinely worst service ever received and still no quesadillas :(
Atmosphere: 1
Food: 1
Service: 1
Order a $7 box with a chicken chalupa taco and 5 layer burrito. The chalupa was so stale that couldn't chew it. Dried out and so crunchy. Had to throw out the shell. A worker brought my food without my drink and had to wait until someone noticed I was still standing there before I got it.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Not fit for human consumption.
Atmosphere: 1
Food: 1
Service: 1
If you want to be physically assaulted by a male employee with glasses for asking for your fire sauce, then this is the Taco Bell for you. Otherwise, I highly recommend you never go here…
Atmosphere: 1
Food: 1
Service: 1
It might be late at night but for 40 dollars I would expect chicken that didn't sit in the warmer much past exp time
Dude at the mic had way too much attitude if yall dont wanna be there why show up
Was trying a different location but apparently they all suck anymore thanks
Atmosphere: 1
Food: 1
Service: 2
Just wasn't a good time to go. Took about 30 minutes to get our food. People who came in 10 minutes after us got their food about 15before did.
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: Cantina Chicken Bowl, Bean Burrito, Dr Pepper, Chips and Nacho Cheese Sauce
Food was good. Kiosk was confusing and I ended up ordering several things I did not want. I guess that's progress.
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