I’ve been a loyal customer of this Subway location in Fall River for years and have never experienced issues until my last four visits. Unfortunately, the current staff creates a consistently unwelcoming environment, as reflected in many other reviews I've recently come across.
I place my orders online to avoid any miscommunication, yet my instructions are not followed. On multiple occasions, I requested my sandwich to be cut into three pieces, which was ignored. Additionally, the staff has made rude comments about the number of condiments I selected for my order. If there were limitations on the app, Subway would restrict them, so criticizing a customer’s preferences feels both unprofessional and unnecessary.
To make matters worse, when ingredients are unavailable, I am not informed at the time of pick-up, leaving me with incomplete orders. As a paying customer, I expect to receive the product I’ve ordered without judgment or attitude. It’s disappointing to see this location decline in service quality, hiring staff who seem disinterested in providing a positive guest experience.
I truly hope management takes the feedback from the community seriously and works to improve the service at this location.
Atmosphere: 1
Food: 1
Service: 1
Kristen Ficut
Drive Thru: They gave both my kids milk 6 days past the expiration. No napkins and took forever.
Food: 1
Service: 1
Brandie Thompson
Every single time I go in this location specifically the lady at the front that asks me what kind of bread and cheese I want and if I want it toasted is a complete pain in the rear. I go in a couple times a week and its always the same two girls up there and the one that cashes me out isnt the worst but the other is completely horrible. She absalutely hates her job and takes it out on the customers. It was me and one other stranger yesterday and she was so rude slamming stuff around that me and the guy just stood there staring at each other laughing. It has been every single time for the last couple of months now and she needs to get her attitude in check especially working in the food business.
Atmosphere: 1
Food: 3
Service: 1
Tori Gilmore
There was only one poor gal at the counter. She handled everything as best she could under the circumstances! Get some help out there in the afternoons!
Atmosphere: 5
Food: 5
Service: 5
William Jackson
The redhead child needs to find another job where shes not in customer service, I'm very hard of hearing and she rudely lost patience seconds into my order and walked off telling her coworker to "handle this".
Atmosphere: 1
Food: 5
Service: 1
Cumming Guide
WORST! Subway I ever had in entire
Atmosphere: 2
Food: 1
Service: 1
Jaxson Raburn
Ordered a meatball sub and there's a ton of lettuce all over and inside the sub. Probably from the employee not cleaning their gloves off after making a previous sandwich. Really gross.
Atmosphere: 2
Food: 1
Service: 3
Miracle Baker
I went in there and was ordering the BMT which is pepperoni and salami and ham so the lady (coworker or manager) I said no pepperoni please and she said you have to get that on there I said no I just came over here one day ago and I didn’t have to get that, she was very rude and nasty and wouldn’t take my coupon either so don’t go to that subway very bad service!!!!!! Will not return
Atmosphere: 1
Food: 5
Service: 1
Adrienne Robinson
Went before 10 and they were closed
J
I called and asked if they still sold party platters (not listed on the website). The guy told me to call back in 25 minutes and he would let me know how much. 25 minutes?? I could go and buy the stuff for subs and make my own.
I’ve been a loyal customer of this Subway location in Fall River for years and have never experienced issues until my last four visits. Unfortunately, the current staff creates a consistently unwelcoming environment, as reflected in many other reviews I've recently come across.
I place my orders online to avoid any miscommunication, yet my instructions are not followed. On multiple occasions, I requested my sandwich to be cut into three pieces, which was ignored. Additionally, the staff has made rude comments about the number of condiments I selected for my order. If there were limitations on the app, Subway would restrict them, so criticizing a customer’s preferences feels both unprofessional and unnecessary.
To make matters worse, when ingredients are unavailable, I am not informed at the time of pick-up, leaving me with incomplete orders. As a paying customer, I expect to receive the product I’ve ordered without judgment or attitude. It’s disappointing to see this location decline in service quality, hiring staff who seem disinterested in providing a positive guest experience.
I truly hope management takes the feedback from the community seriously and works to improve the service at this location.
Atmosphere: 1
Food: 1
Service: 1
Drive Thru: They gave both my kids milk 6 days past the expiration. No napkins and took forever.
Food: 1
Service: 1
Every single time I go in this location specifically the lady at the front that asks me what kind of bread and cheese I want and if I want it toasted is a complete pain in the rear. I go in a couple times a week and its always the same two girls up there and the one that cashes me out isnt the worst but the other is completely horrible. She absalutely hates her job and takes it out on the customers. It was me and one other stranger yesterday and she was so rude slamming stuff around that me and the guy just stood there staring at each other laughing. It has been every single time for the last couple of months now and she needs to get her attitude in check especially working in the food business.
Atmosphere: 1
Food: 3
Service: 1
There was only one poor gal at the counter. She handled everything as best she could under the circumstances!
Get some help out there in the afternoons!
Atmosphere: 5
Food: 5
Service: 5
The redhead child needs to find another job where shes not in customer service, I'm very hard of hearing and she rudely lost patience seconds into my order and walked off telling her coworker to "handle this".
Atmosphere: 1
Food: 5
Service: 1
WORST! Subway I ever had in entire
Atmosphere: 2
Food: 1
Service: 1
Ordered a meatball sub and there's a ton of lettuce all over and inside the sub. Probably from the employee not cleaning their gloves off after making a previous sandwich. Really gross.
Atmosphere: 2
Food: 1
Service: 3
I went in there and was ordering the BMT which is pepperoni and salami and ham so the lady (coworker or manager) I said no pepperoni please and she said you have to get that on there I said no I just came over here one day ago and I didn’t have to get that, she was very rude and nasty and wouldn’t take my coupon either so don’t go to that subway very bad service!!!!!! Will not return
Atmosphere: 1
Food: 5
Service: 1
Went before 10 and they were closed
I called and asked if they still sold party platters (not listed on the website). The guy told me to call back in 25 minutes and he would let me know how much. 25 minutes?? I could go and buy the stuff for subs and make my own.
Restaurantji Recommends
It's your normal tasty Subway.
Atmosphere: 4
Food: 5
Service: 5
Kid-friendliness: Nice
Very good place to eat…
Clean restaurant! Great Food as always
Not sure how you get the order wrong when it was ordered on a kiosk… but ya did. Thanks for fixing it though.
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