We got a new Whataburger locally, and this was my first time having anything from this chain, so I was looking forward to seeing what all the hype was about.
Unfortunately it was less than stellar...
First, they completely forgot our fries so wife had to go back for them. Then they were incredibly salty, and that's saying a lot because I love a good salty fry, but these were way overkill.
Then, I open up my burger, which was ordered to be cheese, ketchup, and mayo ONLY on it, and verified as such 3 times by the order taker, was loaded with everything that WASN'T supposed to be on it (lettuce, onion chunks, tomatoes, etc).
Luckily I managed to salvage the burger patty by using my own cheese, buns, and condiments, completely defeating the purpose of paying for it from the restaurant, but I was hungry, so I made due.
After all was said and done, I take a sip from my drink, which is supposed to be Sprite or equivalent, and it tastes like club soda and chlorine. I literally gagged.
Needless to say, I won't go back with this being my first experience.
There was, in fact, zero hype to be found. 👎👎
Jerry Sims
I. love. work. at. my. job
Hathorn Barnes
Madison , MS location
The fries were served lukewarm and the bacon burger was the worst I’ve ever tasted. I took one bite of the burger and a couple of fries before returning the whole order for a full refund. The lemonade tasted like it came from a package that was mixed with water and artificial sweetener. On top of that, I waited in the drive through line for 10-15 minutes before my order was delivered. They take your money first though to make sure you don’t drive off. I’m never going back to any location. The prices are too high for the product and service (or lack thereof). Fast food is a joke!
Gerald Sanders
Fourth trip. My Whataburger still not prepared correctly
Atmosphere: 4
Food: 3
Service: 2
Andrew Wagoner
Tried it for the first time. I don't know what the hype is all about because it was very salty. Hope this helps.
Atmosphere: 4
Food: 2
Service: 5
Lydia Mcdaniel
It was very underwhelming. We figured the fries would have at least been fresh seeing as how we waited for close to 30 minutes. They were cold and old.
Atmosphere: 3
Food: 2
Service: 3
Michael Briscoe
This location was awesome. The staff was super friendly, and the manager was awesome. Place was clean and we got our food fast. The food was hot and fresh.
Atmosphere: 5
Food: 5
Service: 5
Andrea Weatherly
Went thru the drive thru tonight, the woman taking orders wouldn’t stop interrupting me while I ordered to the point that I finally stopped talking after the 3rd time she said “anything else?” She then asked me if she was bothering me and I said no (she was) but that I just needed to finish my order. They had me pull forward to wait for chicken strips so when she brought me my food and snarling said “are you so and so?” Like she hadn’t JUST taken my order. I got home with half raw French fries, no sauce for my strips and 3 cokes instead of two and one Dr Pepper. This place has the worst customer service. I hope a manger sees this and takes action.
Food: 2
Service: 1
Sherry Philpot
The food was not up to its usual taste. The fries weren't fully done. The chocolate milkshake was severely lacking chocolate, the coke was weak and the burgers really had no flavor. Very disappointed this time as we couldn't wait to eat at this new location. Not sure we will be returning. The Conway locations food was excellent when we were there and few weeks ago.
Atmosphere: 5
Food: 2
Service: 5
mark twining
I waited for in drive-thru for someone to take my order and no one responded to me so I had to go in the lobby to place my order and they charged .79 cents for each slice of cheese on my triple burger and I also paid for bacon and they didn’t even give me bacon on my burger and there was only me and one other customer there
They have a buffalo chicken and ranch sandwich which is awesome. Not what you would expect from a burger place!
Atmosphere: 5
Food: 5
Service: 5
Koraline
Good food every single time my family goes there they get the order wrong!
Atmosphere: 4
Food: 4
Service: 1
Casey Jones
Floor was slick...don't fall inside...food was alright...I thought it was more local than a chain store ..overall it was ok
H Castle
Good sandwiches and some of the friendliest service I've ever gotten.
Atmosphere: 5
Food: 5
Service: 5
ich bin Fertig
N'Shunna is amazing. The service is so good. Love this place. In contrast, I can't get anyone at the counter at the neighboring Taco Bell. This place has people serving you at the table inside. Wow.
We got a new Whataburger locally, and this was my first time having anything from this chain, so I was looking forward to seeing what all the hype was about. Unfortunately it was less than stellar... First, they completely forgot our fries so wife had to go back for them. Then they were incredibly salty, and that's saying a lot because I love a good salty fry, but these were way overkill. Then, I open up my burger, which was ordered to be cheese, ketchup, and mayo ONLY on it, and verified as such 3 times by the order taker, was loaded with everything that WASN'T supposed to be on it (lettuce, onion chunks, tomatoes, etc). Luckily I managed to salvage the burger patty by using my own cheese, buns, and condiments, completely defeating the purpose of paying for it from the restaurant, but I was hungry, so I made due. After all was said and done, I take a sip from my drink, which is supposed to be Sprite or equivalent, and it tastes like club soda and chlorine. I literally gagged. Needless to say, I won't go back with this being my first experience. There was, in fact, zero hype to be found. 👎👎
I. love. work. at. my. job
Madison , MS location The fries were served lukewarm and the bacon burger was the worst I’ve ever tasted. I took one bite of the burger and a couple of fries before returning the whole order for a full refund. The lemonade tasted like it came from a package that was mixed with water and artificial sweetener. On top of that, I waited in the drive through line for 10-15 minutes before my order was delivered. They take your money first though to make sure you don’t drive off. I’m never going back to any location. The prices are too high for the product and service (or lack thereof). Fast food is a joke!
Fourth trip. My Whataburger still not prepared correctly
Atmosphere: 4
Food: 3
Service: 2
Tried it for the first time. I don't know what the hype is all about because it was very salty. Hope this helps.
Atmosphere: 4
Food: 2
Service: 5
It was very underwhelming. We figured the fries would have at least been fresh seeing as how we waited for close to 30 minutes. They were cold and old.
Atmosphere: 3
Food: 2
Service: 3
This location was awesome. The staff was super friendly, and the manager was awesome. Place was clean and we got our food fast. The food was hot and fresh.
Atmosphere: 5
Food: 5
Service: 5
Went thru the drive thru tonight, the woman taking orders wouldn’t stop interrupting me while I ordered to the point that I finally stopped talking after the 3rd time she said “anything else?” She then asked me if she was bothering me and I said no (she was) but that I just needed to finish my order. They had me pull forward to wait for chicken strips so when she brought me my food and snarling said “are you so and so?” Like she hadn’t JUST taken my order. I got home with half raw French fries, no sauce for my strips and 3 cokes instead of two and one Dr Pepper. This place has the worst customer service. I hope a manger sees this and takes action.
Food: 2
Service: 1
The food was not up to its usual taste. The fries weren't fully done. The chocolate milkshake was severely lacking chocolate, the coke was weak and the burgers really had no flavor. Very disappointed this time as we couldn't wait to eat at this new location. Not sure we will be returning. The Conway locations food was excellent when we were there and few weeks ago.
Atmosphere: 5
Food: 2
Service: 5
I waited for in drive-thru for someone to take my order and no one responded to me so I had to go in the lobby to place my order and they charged .79 cents for each slice of cheese on my triple burger and I also paid for bacon and they didn’t even give me bacon on my burger and there was only me and one other customer there
Food: 4
Service: 1
Restaurantji Recommends
They have a buffalo chicken and ranch sandwich which is awesome. Not what you would expect from a burger place!
Atmosphere: 5
Food: 5
Service: 5
Good food every single time my family goes there they get the order wrong!
Atmosphere: 4
Food: 4
Service: 1
Floor was slick...don't fall inside...food was alright...I thought it was more local than a chain store ..overall it was ok
Good sandwiches and some of the friendliest service I've ever gotten.
Atmosphere: 5
Food: 5
Service: 5
N'Shunna is amazing. The service is so good. Love this place. In contrast, I can't get anyone at the counter at the neighboring Taco Bell. This place has people serving you at the table inside. Wow.
Atmosphere: 5
Food: 5
Service: 5
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