my 7 year old Daughter and I have gotten into a routine every 2 weeks when my older Daughter is in theatre that we walk around downtown, that usually leads us to Kassi's at some point and being the girl dad I am, I am usually talked into cookies. Service is always ok, never rude but never really friendly. Prices are extremely high, over $12 for 2 items but with inflation and prices like they are, that is somewhat understandable but when compared to other places, its still high. Probably the biggest issue was last night when my daughter settled on the Stuffed cookie butter cookie. In the case they were giant cookies, when the employee got it out of the case and set it on the counter, my daughter looked up at me and said, that's not what I ordered. it was tiny, so small that I actually asked the girl working if that was the same thing and she just said yes and kept ringing it up. For $6 a cookie, i expect a lot more.
Atmosphere: 5
Food: 3
Service: 3
Tay Meeks
I cannot figure out how to leave a review on your page, BUT i visited here for the FIRST TIME today!! And when I walked in it literally smelled like Fall ?? the cookies and brownies I purchased were so amazing (Especially the Strawberry Cookie !!?omgggg) I am extremely satisfied with my visit. • customer service ⭐️⭐️⭐️⭐️⭐️ • atmosphere ⭐️⭐️⭐️⭐️⭐️ • cookies ⭐️⭐️⭐️⭐️⭐️ Ah-May-Zinggggg ?? Thank ya Thank ya!!
Atmosphere: 5
Food: 5
Service: 5
kelseygarner02
Cake was gorgeous and tasted amazing. it is VERY expensive but if you think about their location in conway it makes sense. Spent $100 on this cake originally was $75 + $5 tax +$5 cake topper + $10 for chocolate drip. When I first placed my order I didnt read far enough into the description and didnt realize I had to purchase all the extra stuff like the chocolate drip, I was just going off the photo assuming since this is a $75 cake I would receive what was given in the photo but I did mention it to the owner and she explained to me the situation so I purchased the chocolate drip during pick up and she did with no problem which I appreciated I was trying not to come off as rude since I was the one in the wrong but something just felt like I was being “judged” or looked at like I was making an inconvenience about the chocolate drip, also during the pick up the associate that brought me the cake broke part of the “happy birthday” topper while packaging the cake up and still tried to hand it to me like i wouldn’t notice? i thought that was a bit odd and asked for another but after the drip the owner put a brand new one on but otherwise the cake is very good and I am pleased with it, I will probably not be returning due to the pricing though.
Food: 5
Ashley Phousongphouang
Cake was super delicious! Will definitely get another cake from Kassi's whenever I'm in need of a cake! 100% recommend Kassi's! Also, we ate all the cake! Perfect portions for everyone!
Parking: Parking on the side of the road "free parking for 15 minutes"
Kid-friendliness: ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake
melanie mace
Everything is so good!! Oatmeal cream pies and coconut cake are the best!!
Sunni Costello
I bought one of their pre-made cakes for my kids’ birthday party this past weekend and it was AMAZING! The frosting was delicious and not overly sweet, the cake itself was so good, and everyone raved about the lemon flavor! I highly recommended Kassi’s Cookies for all of your cake needs!
Atmosphere: 5
Food: 5
Service: 5
Mary Pritchard
The turtle cake was great! I will definitely order from Kassi’s Cookies again.
Becca Reardon
I emailed Kassi to order a cake a couple weeks in advance for my nana’s birthday and she is the sweetest! Picked up the cake today and it was absolutely perfect, just like the picture I had sent her for reference! My nana absolutely loved it and said it was one of the most beautiful cakes she had ever seen! 10/10 reecommend Kassi’s Cookies and couldn’t be more grateful for their help!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake
Sarah Murphy
This was such an amazing cake! It was so amazing to have a delicious gluten free cake for once! Looked beautiful! Would order again!
Dietary restrictions: I am gluten free! So thankful for this option!
Atmosphere: 5
Food: 5
Service: 5
Chandra Schreyer
The only cake I wanted for my 40th and it did not disappoint. The staff was amazing and met all my expectations!
Had some of their Gluten Free goods a few weeks ago and they were phenomenal!
Atmosphere: 5
Food: 5
Service: 5
Meagan Hambuchen
We ordered a gluten free chocolate cake with chocolate ganache filling for my daughter’s birthday and it far exceeded our expectations! Every single thing about this cake was amazing!! It tasted SO GOOD and no one could even tell that it was gluten free. Kassi was prompt with responding to requests/questions over email and the cake was ready exactly when we needed it. In my opinion, it has been really hard to find a gluten free cake that tastes this good. The decorations were also perfect! We were extremely pleased with our custom cake order and highly recommend Kassi’s Cookies for cakes!! I can’t express enough how yummy this cake was!?
Atmosphere: 5
Food: 5
Service: 5
Cheryl Lyons
I ordered a lemon cake for my birthday. It was not only beautiful it was the best cake I’ve ever had. It was moist and the flavor was perfect.
Atmosphere: 5
Food: 5
Service: 5
Heather Baune
Stopped in Kassi's cookies with several family members while we're in town visiting, and it did not disappoint! Sometimes you go to bakeries and the food looks so good and pretty but the taste is lacking - not so with Kassi's! The cookies were absolutely delicious! Me and my young kids tried 5 different cookie flavors along with a flavored, fresh-squeezed lemonade and loved it all. One of the cookies we got was gluten-free and while we did not need it to be, we were pleasantly surprised at how yummy it was! I forgot it was GF while eating it! Definitely recommend a stop in.
my 7 year old Daughter and I have gotten into a routine every 2 weeks when my older Daughter is in theatre that we walk around downtown, that usually leads us to Kassi's at some point and being the girl dad I am, I am usually talked into cookies. Service is always ok, never rude but never really friendly. Prices are extremely high, over $12 for 2 items but with inflation and prices like they are, that is somewhat understandable but when compared to other places, its still high. Probably the biggest issue was last night when my daughter settled on the Stuffed cookie butter cookie. In the case they were giant cookies, when the employee got it out of the case and set it on the counter, my daughter looked up at me and said, that's not what I ordered. it was tiny, so small that I actually asked the girl working if that was the same thing and she just said yes and kept ringing it up. For $6 a cookie, i expect a lot more.
Atmosphere: 5
Food: 3
Service: 3
I cannot figure out how to leave a review on your page, BUT i visited here for the FIRST TIME today!! And when I walked in it literally smelled like Fall ?? the cookies and brownies I purchased were so amazing (Especially the Strawberry Cookie !!?omgggg) I am extremely satisfied with my visit.
• customer service ⭐️⭐️⭐️⭐️⭐️
• atmosphere ⭐️⭐️⭐️⭐️⭐️
• cookies ⭐️⭐️⭐️⭐️⭐️
Ah-May-Zinggggg ?? Thank ya Thank ya!!
Atmosphere: 5
Food: 5
Service: 5
Cake was gorgeous and tasted amazing. it is VERY expensive but if you think about their location in conway it makes sense. Spent $100 on this cake originally was $75 + $5 tax +$5 cake topper + $10 for chocolate drip. When I first placed my order I didnt read far enough into the description and didnt realize I had to purchase all the extra stuff like the chocolate drip, I was just going off the photo assuming since this is a $75 cake I would receive what was given in the photo but I did mention it to the owner and she explained to me the situation so I purchased the chocolate drip during pick up and she did with no problem which I appreciated I was trying not to come off as rude since I was the one in the wrong but something just felt like I was being “judged” or looked at like I was making an inconvenience about the chocolate drip, also during the pick up the associate that brought me the cake broke part of the “happy birthday” topper while packaging the cake up and still tried to hand it to me like i wouldn’t notice? i thought that was a bit odd and asked for another but after the drip the owner put a brand new one on but otherwise the cake is very good and I am pleased with it, I will probably not be returning due to the pricing though.
Food: 5
Cake was super delicious! Will definitely get another cake from Kassi's whenever I'm in need of a cake! 100% recommend Kassi's! Also, we ate all the cake! Perfect portions for everyone!
Parking: Parking on the side of the road "free parking for 15 minutes"
Kid-friendliness: ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake
Everything is so good!! Oatmeal cream pies and coconut cake are the best!!
I bought one of their pre-made cakes for my kids’ birthday party this past weekend and it was AMAZING! The frosting was delicious and not overly sweet, the cake itself was so good, and everyone raved about the lemon flavor! I highly recommended Kassi’s Cookies for all of your cake needs!
Atmosphere: 5
Food: 5
Service: 5
The turtle cake was great! I will definitely order from Kassi’s Cookies again.
I emailed Kassi to order a cake a couple weeks in advance for my nana’s birthday and she is the sweetest! Picked up the cake today and it was absolutely perfect, just like the picture I had sent her for reference! My nana absolutely loved it and said it was one of the most beautiful cakes she had ever seen! 10/10 reecommend Kassi’s Cookies and couldn’t be more grateful for their help!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake
This was such an amazing cake! It was so amazing to have a delicious gluten free cake for once! Looked beautiful! Would order again!
Dietary restrictions: I am gluten free! So thankful for this option!
Atmosphere: 5
Food: 5
Service: 5
The only cake I wanted for my 40th and it did not disappoint. The staff was amazing and met all my expectations!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Had some of their Gluten Free goods a few weeks ago and they were phenomenal!
Atmosphere: 5
Food: 5
Service: 5
We ordered a gluten free chocolate cake with chocolate ganache filling for my daughter’s birthday and it far exceeded our expectations! Every single thing about this cake was amazing!! It tasted SO GOOD and no one could even tell that it was gluten free. Kassi was prompt with responding to requests/questions over email and the cake was ready exactly when we needed it. In my opinion, it has been really hard to find a gluten free cake that tastes this good. The decorations were also perfect! We were extremely pleased with our custom cake order and highly recommend Kassi’s Cookies for cakes!! I can’t express enough how yummy this cake was!?
Atmosphere: 5
Food: 5
Service: 5
I ordered a lemon cake for my birthday. It was not only beautiful it was the best cake I’ve ever had. It was moist and the flavor was perfect.
Atmosphere: 5
Food: 5
Service: 5
Stopped in Kassi's cookies with several family members while we're in town visiting, and it did not disappoint! Sometimes you go to bakeries and the food looks so good and pretty but the taste is lacking - not so with Kassi's! The cookies were absolutely delicious! Me and my young kids tried 5 different cookie flavors along with a flavored, fresh-squeezed lemonade and loved it all. One of the cookies we got was gluten-free and while we did not need it to be, we were pleasantly surprised at how yummy it was! I forgot it was GF while eating it! Definitely recommend a stop in.
Atmosphere: 5
Food: 5
Service: 5
Absolutely FANTASTIC!
Atmosphere: 5
Food: 5
Service: 5
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