Just shut this crap hole down already. They're always out of food, your order is always wrong, chicken old like it's been sitting there all day. Never again.
Atmosphere: 1
Food: 1
Service: 1
Marquis Williams
The worst KFC I ever been to. Sat in line for 30 mins and had to leave because they weren’t even trying to move the line. Waste of my damn time I went to Popeyes across the road instead of was in and out in 5 mins
Service: 1
Ben Curtis
Both orders were wrong. Got food not even close to what I ordered. The service was awful, I had to wait 1 hour for 2 meals and when I went inside to ask where my order was, they hadn’t even started it and just acted confused. Do not eat here, it’s not worth it.
Atmosphere: 2
Food: 1
Service: 1
David Angell
Ignored when entered. I ordered a 3 piece meal, they did not have the biscuit, fries, or Dr P. Was unable to cancel order because it was mobile. The only reason they didn’t get a 1 rating is because the clerk was nice, even offered an additional piece of chicken because they cannot provide a biscuit
Atmosphere: 3
Food: 4
Service: 2
Jim Allen
Faulty equipment had slowed down service and kept drive thru experience hot!
Atmosphere: 4
Food: 4
Service: 5
phillip heintze
Took 30 min to get food when we were the only customers there. Heard workers constantly arguing, talking bad about other coworkers, and coughing while trying to make our food. We had to go up to the counter and ask about our order and they told us they forgot about us. They then got our order completely wrong and had to ask us to bring our receipt back up to the counter so they could figure out what to remake for us. Once we finally got our order and sat down ready to eat, we found out that they incorrectly made two of the items of our order. Very unprofessional. Would give negative stars if possible.
Atmosphere: 1
Food: 1
Service: 1
Jennifer Turner
Ordered online for pick up. Got there was told there were no tenders. Husband opted for something else then. Finally got our order and checked it. We were missing my husbands wedges. Also the biscuits were half hard half ugh. I won't be back. Just seems like KFC is always dropping the ball.
Atmosphere: 1
Food: 1
Service: 1
Carmella Gibbs
The kindness of the employees was amazing. They worked diligently and greeted everyone with a smile. This was a great visit
Atmosphere: 5
Food: 5
Service: 5
Mckinnon Lane
Disgusting dining area. Took forever to get helped. And how do you serve chicken but don’t got half the crap on the menu?
This location always gets your order wrong and the staff at the window is rude (the big lady with the beard). Not only did I not get something that I ordered and was probably charged for, but I was not given a receipt. The pick up window is filthy which makes me concerned about the cleanliness inside where they prepare food. Popeyes is across the street, don't bother with this place. I'm never coming back.
Atmosphere: 1
Food: 3
Service: 1
Elizabeth Bradley
Food was really good. Staff was very friendly and professional.
Atmosphere: 5
Food: 5
Service: 5
Lois Gwatney
Went to pick up my order ..we get a reply they gave it to a door dash driver ,which we never use..after arguing about it they gave us the order.Who just gives orders to door dash that don't even have your name????
Atmosphere: 2
Food: 4
Service: 2
Kim Beach
The employees were WAY behind, short staffed, and talking extremely unprofessional to each other. They commented on employees that departed as we arrived. We waited, no joke 27 minutes to get to place our order then another half hour because “wings are frozen solid for the night”, no chicken ready, no pot pies available. The employees acted like they were not happy to have guests. Also, I believe if you watch your video surveillance from 7pm to 745pm you will see them standing around talk trash and giving friends bags of free food while the rest of us waited for our orders. We were VERY unhappy with our visit. If I were the manager here I would fire the whole crew and start over.
Atmosphere: 1
Food: 4
Service: 1
Cody schaffner
Very disappointing. Drove from Greenbrier to pickup food. Was greeted and the drive thru very disrespectfully for absolutely no reason. Was cussed at through the speaker while driving to the window. This was a simple order through the app. All I had to do basically was let them know that I was there to pick up my food. Get to the window, and there was just more disrespect. Closing the window on me while asking a question, and just walking away. I let it slide assuming that everyone has their bad days. Once I got home and got food out for the family I realized there were a few items missing. Also, I ordered a meal with two chicken breasts and was given two thighs. It was just a mess all the way around. Considered calling to speak with a manager, but figured it wouldn't make a difference. They need to do better at this location. I'll try again sometime, but if I get the same service, it will be the last time.
Late night cree was awesome. Biscuits were fresh.
Atmosphere: 5
Food: 5
Service: 5
Just shut this crap hole down already. They're always out of food, your order is always wrong, chicken old like it's been sitting there all day. Never again.
Atmosphere: 1
Food: 1
Service: 1
The worst KFC I ever been to. Sat in line for 30 mins and had to leave because they weren’t even trying to move the line. Waste of my damn time I went to Popeyes across the road instead of was in and out in 5 mins
Service: 1
Both orders were wrong. Got food not even close to what I ordered. The service was awful, I had to wait 1 hour for 2 meals and when I went inside to ask where my order was, they hadn’t even started it and just acted confused. Do not eat here, it’s not worth it.
Atmosphere: 2
Food: 1
Service: 1
Ignored when entered. I ordered a 3 piece meal, they did not have the biscuit, fries, or Dr P. Was unable to cancel order because it was mobile. The only reason they didn’t get a 1 rating is because the clerk was nice, even offered an additional piece of chicken because they cannot provide a biscuit
Atmosphere: 3
Food: 4
Service: 2
Faulty equipment had slowed down service and kept drive thru experience hot!
Atmosphere: 4
Food: 4
Service: 5
Took 30 min to get food when we were the only customers there. Heard workers constantly arguing, talking bad about other coworkers, and coughing while trying to make our food. We had to go up to the counter and ask about our order and they told us they forgot about us. They then got our order completely wrong and had to ask us to bring our receipt back up to the counter so they could figure out what to remake for us. Once we finally got our order and sat down ready to eat, we found out that they incorrectly made two of the items of our order. Very unprofessional. Would give negative stars if possible.
Atmosphere: 1
Food: 1
Service: 1
Ordered online for pick up. Got there was told there were no tenders. Husband opted for something else then. Finally got our order and checked it. We were missing my husbands wedges. Also the biscuits were half hard half ugh. I won't be back. Just seems like KFC is always dropping the ball.
Atmosphere: 1
Food: 1
Service: 1
The kindness of the employees was amazing. They worked diligently and greeted everyone with a smile. This was a great visit
Atmosphere: 5
Food: 5
Service: 5
Disgusting dining area. Took forever to get helped. And how do you serve chicken but don’t got half the crap on the menu?
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This location always gets your order wrong and the staff at the window is rude (the big lady with the beard). Not only did I not get something that I ordered and was probably charged for, but I was not given a receipt. The pick up window is filthy which makes me concerned about the cleanliness inside where they prepare food. Popeyes is across the street, don't bother with this place. I'm never coming back.
Atmosphere: 1
Food: 3
Service: 1
Food was really good. Staff was very friendly and professional.
Atmosphere: 5
Food: 5
Service: 5
Went to pick up my order ..we get a reply they gave it to a door dash driver ,which we never use..after arguing about it they gave us the order.Who just gives orders to door dash that don't even have your name????
Atmosphere: 2
Food: 4
Service: 2
The employees were WAY behind, short staffed, and talking extremely unprofessional to each other. They commented on employees that departed as we arrived. We waited, no joke 27 minutes to get to place our order then another half hour because “wings are frozen solid for the night”, no chicken ready, no pot pies available. The employees acted like they were not happy to have guests. Also, I believe if you watch your video surveillance from 7pm to 745pm you will see them standing around talk trash and giving friends bags of free food while the rest of us waited for our orders. We were VERY unhappy with our visit. If I were the manager here I would fire the whole crew and start over.
Atmosphere: 1
Food: 4
Service: 1
Very disappointing. Drove from Greenbrier to pickup food. Was greeted and the drive thru very disrespectfully for absolutely no reason. Was cussed at through the speaker while driving to the window. This was a simple order through the app. All I had to do basically was let them know that I was there to pick up my food. Get to the window, and there was just more disrespect. Closing the window on me while asking a question, and just walking away. I let it slide assuming that everyone has their bad days. Once I got home and got food out for the family I realized there were a few items missing. Also, I ordered a meal with two chicken breasts and was given two thighs. It was just a mess all the way around. Considered calling to speak with a manager, but figured it wouldn't make a difference. They need to do better at this location. I'll try again sometime, but if I get the same service, it will be the last time.
Atmosphere: 1
Food: 2
Service: 1
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