I am not sure what her name is but, one of the managers that works the afternoon shift has waited multiple times on me and she is always so sweet and helpful.
Atmosphere: 4
Food: 5
Service: 5
Jessica Roan
I’m genuinely disappointed in the state of the KFC in De Queen, AR. Food safety, hygiene, and sober staff are the bare minimum expectations for any restaurant. The young cashier was clearly the only one sober and doing her best to keep things running, while other staff seemed totally disengaged — one with earbuds in, ignoring her repeated requests to make fries that had been delayed for 20 minutes.
The place felt chaotic and poorly managed. Cleanliness was questionable, and some staff behavior raised real concerns about possible substance use on shift. I left uneasy and honestly nervous about feeding the food to my family.
I’ve reached out to KFC corporate because our town deserves better than this. I hope the franchise owners will take this seriously and give the employees and customers the clean, safe, and professional environment that our community deserves.
Atmosphere: 1
Food: 1
Service: 1
Tia Barnett
I love this location ! Always fresh and the staff is so nice :)
Atmosphere: 5
Food: 5
Service: 5
Jessica Key
Came inside right after they opened. Every table almost was nasty. The floor looks like it hasn't been swept in months. And they just opened so I know they didnt clean the night before. Behind counter looks horrible.
Atmosphere: 1
Food: 3
Service: 4
Charles Mendez
“This place has potential to be great, but it would be much better—and attract more people—if the staff took their jobs more seriously. It’s surprising that the main managers haven’t noticed that this is the real issue holding the place back.”
Atmosphere: 1
Food: 3
Service: 1
Ronee handley
Just walked in with a group of us to eat (9 of us). male staff member said “Oh God Lee” and could clearly tell he did not want to serve us. Other employee just walked by drinking her drink and did not even acknowledge us. As we walked out, he started laughing and walking towards us. Absolutely ridiculous. Restaurant had 3 other customers in it, they were not busy at all.
Bridget Arterbury
I live out of town, ws traveling thru and wanted to stop for lunch. It was 11:30 am so a perfect time. When my friend and I walked in there wasn't any customers inside so we were expecting fast service. We stood at the counter until someone came to take our order. We both wanted white meat, was told there wasn't any. It was lunch, someone needs to manage their employees at this kfc. We left and ate somewhere else. So sad 😞.
Sheila Moore
This was the best KFC I have ever had. The chicken was perfectly done, the coleslaw was perfectly chilled and fresh, not soaking in sauce. The staff was friendly, am efficient and everything was tidy. Great job staff!
Atmosphere: 5
Food: 5
Service: 5
April Lynn
Called me a liar and insisted they made no mistake. That I ordered wrong. Oh and my husband ordered his wrong as well. It wasn't are order we came home with. Never going back. I have eaten here for over 30 years and I have never had a bad experience until now. KFC shame you for allowing your employees to treat good customers as if they are liars
Amber McNeal
I just wanted to acknowledge the improvements that I've seen within the restaurant. You can tell that they have worked hard to better the atmosphere and improve the customer experience! The restaurant was clean, the food was great, and the staff was absolutely wonderful! I was greeted with smiles all the way around. The young people and the manager was very pleasant! Keep up the good work!!
There’s so many bad reviews so I wanted to come on and say, our food was really good. We ordered one of the big family packs with different chicken, potatoes with gravy, coleslaw and biscuits and it was very good. We did online order so maybe that’s why we didn’t have an issue with workers since we didn’t deal with them but we spoke to one young lady who was nice. Our food came out right too. No issues from us, the building could be a little better shape but food was great lol
Atmosphere: 2
Food: 4
Service: 5
Tony P
Lazy workers there. I was there a little after 10 and the door was still locked. I was knocking on the window and door and nobody came to open the or even to communicate with me. Lazy employees!
Sherri Wooten
Ordered chicken nuggets. They were burned and too salty. The women's restroom was so nasty and no paper towels There was urine on the toilet seat and floor.
Atmosphere: 1
Food: 1
Kimberli Coomer
Food was good but the lady behind the counter was rude and rolled her eyes at me when I told her something was wrong.
Atmosphere: 1
Food: 4
Service: 1
Ashley Ridge
Walked into a floor that felt greasy and slippery, bad odor, dirty tables, dirty bathroom, broken glass doors, so we walked right back out. I guess this is why we were the only customers there. I don't normally write a bad review, but this is unacceptable. Hope this place gets fixed and cleaned up.
I am not sure what her name is but, one of the managers that works the afternoon shift has waited multiple times on me and she is always so sweet and helpful.
Atmosphere: 4
Food: 5
Service: 5
I’m genuinely disappointed in the state of the KFC in De Queen, AR. Food safety, hygiene, and sober staff are the bare minimum expectations for any restaurant. The young cashier was clearly the only one sober and doing her best to keep things running, while other staff seemed totally disengaged — one with earbuds in, ignoring her repeated requests to make fries that had been delayed for 20 minutes.
The place felt chaotic and poorly managed. Cleanliness was questionable, and some staff behavior raised real concerns about possible substance use on shift. I left uneasy and honestly nervous about feeding the food to my family.
I’ve reached out to KFC corporate because our town deserves better than this. I hope the franchise owners will take this seriously and give the employees and customers the clean, safe, and professional environment that our community deserves.
Atmosphere: 1
Food: 1
Service: 1
I love this location ! Always fresh and the staff is so nice :)
Atmosphere: 5
Food: 5
Service: 5
Came inside right after they opened. Every table almost was nasty. The floor looks like it hasn't been swept in months. And they just opened so I know they didnt clean the night before. Behind counter looks horrible.
Atmosphere: 1
Food: 3
Service: 4
“This place has potential to be great, but it would be much better—and attract more people—if the staff took their jobs more seriously. It’s surprising that the main managers haven’t noticed that this is the real issue holding the place back.”
Atmosphere: 1
Food: 3
Service: 1
Just walked in with a group of us to eat (9 of us). male staff member said “Oh God Lee” and could clearly tell he did not want to serve us. Other employee just walked by drinking her drink and did not even acknowledge us. As we walked out, he started laughing and walking towards us. Absolutely ridiculous. Restaurant had 3 other customers in it, they were not busy at all.
I live out of town, ws traveling thru and wanted to stop for lunch. It was 11:30 am so a perfect time. When my friend and I walked in there wasn't any customers inside so we were expecting fast service. We stood at the counter until someone came to take our order. We both wanted white meat, was told there wasn't any. It was lunch, someone needs to manage their employees at this kfc. We left and ate somewhere else. So sad 😞.
This was the best KFC I have ever had. The chicken was perfectly done, the coleslaw was perfectly chilled and fresh, not soaking in sauce. The staff was friendly, am efficient and everything was tidy. Great job staff!
Atmosphere: 5
Food: 5
Service: 5
Called me a liar and insisted they made no mistake. That I ordered wrong. Oh and my husband ordered his wrong as well. It wasn't are order we came home with. Never going back. I have eaten here for over 30 years and I have never had a bad experience until now. KFC shame you for allowing your employees to treat good customers as if they are liars
I just wanted to acknowledge the improvements that I've seen within the restaurant. You can tell that they have worked hard to better the atmosphere and improve the customer experience! The restaurant was clean, the food was great, and the staff was absolutely wonderful! I was greeted with smiles all the way around. The young people and the manager was very pleasant! Keep up the good work!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
There’s so many bad reviews so I wanted to come on and say, our food was really good. We ordered one of the big family packs with different chicken, potatoes with gravy, coleslaw and biscuits and it was very good. We did online order so maybe that’s why we didn’t have an issue with workers since we didn’t deal with them but we spoke to one young lady who was nice. Our food came out right too. No issues from us, the building could be a little better shape but food was great lol
Atmosphere: 2
Food: 4
Service: 5
Lazy workers there. I was there a little after 10 and the door was still locked. I was knocking on the window and door and nobody came to open the or even to communicate with me. Lazy employees!
Ordered chicken nuggets. They were burned and too salty. The women's restroom was so nasty and no paper towels
There was urine on the toilet seat and floor.
Atmosphere: 1
Food: 1
Food was good but the lady behind the counter was rude and rolled her eyes at me when I told her something was wrong.
Atmosphere: 1
Food: 4
Service: 1
Walked into a floor that felt greasy and slippery, bad odor, dirty tables, dirty bathroom, broken glass doors, so we walked right back out. I guess this is why we were the only customers there.
I don't normally write a bad review, but this is unacceptable. Hope this place gets fixed and cleaned up.
Atmosphere: 1
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