Chipotle Mexican Grill

Came in tonight 11/23/25 to pick up dinner for work. I walked in around 10pm and was stunned to notice no one looked up or greeted me until I stood in front of the register. There was 2 males and 2 females, all cleaning up and avoiding eye contact. The one guy that finally acknowledged me had an attitude and you could tell by the look on his face I was inconveniencing him. It’s so rude to treat customers like this and yall need to do better or find another job simple as that. Also, they were extremely greedy with the portions, as always. I’ll drive 10 extra minutes and stick to the one on Dickson from now on.

Atmosphere: 2

Food: 3

Service: 1

They gave me the wrong burrito then I went back, and they gave me no chicken and it tasted horrible. Wasted my time and money.

Food: 1

Service: 1

Their stock is literally tanking. They serve burritos and bowls I’d say less than half the size they were even 12 months ago, and to make things worse, my last bowl had a rock in it. I have officially stopped going to this chipotle for good as once a loyal customer. Oh, and chips stale a lot of the times too, also rice is stale and blocky. It’s super gross.

Waited an hour past my promised time and then when asked how much longer I was ignored. My burrito wasn’t fully wrapped and my guacamole was forgotten. Do better.

Atmosphere: 1

Food: 1

Service: 1

Worst chipotle I’ve ever been to, they’re consistently out of food no matter the time, Half the staff seems to hate anything that has to do with human interaction, DO NOT make the mistake of ordering online because it’s almost guaranteed they will mess it up or forget something, but since I’m a student at UARK, it’s the closest and most convenient one to me but the chipotle on Dickson always seems like such a disappointment.

Atmosphere: 1

Food: 1

Service: 1

This is a pay to park restaurant. You have to pay to park and come in even to get to go orders. If you don’t you get the boot. There’s only like 5 parking spaces up against the building that you’re able to park at for free. It’s really extremely inconvenient for customers and for delivery drivers. I will not be picking up orders there anymore. The line stretches all the way in front of the door. You can’t even hardly walk into the building. To go orders are not put on the rack like they’re supposed to so you have to literally cut in the line at the cashier to get your order. This definitely needs a huge overhaul. It’s not the restaurants fault the parking is the way it is, but they need to reach out to the city to find a solution.

Atmosphere: 2

Food: 5

Service: 2

I like Chipotle. Especially watching them make everything fresh

Atmosphere: 4

Food: 4

Service: 4

Just went in on a Saturday night. They were VERY understaffed. The line was very long, the tables were a mess, the floors were disgusting and there was water and ice all over the floor at the drink station.
The food is great but the service and atmosphere really need to improve.

Atmosphere: 1

Food: 5

Service: 3

Terrible service and give u a terrible portion

Atmosphere: 1

Food: 4

Service: 1

At night is to dirty, they run out off products to fast!

Atmosphere: 2

Food: 4

Service: 3

Place looks like a dump. Ran out of most things . Hours before close. Trash is piled up all the way

Atmosphere: 1

Food: 2

Service: 2

Manager Ryan Morgan went above and beyond to remedy a miscommunication in our catering order. I can’t speak highly enough of his commitment to customer service. A HUGE thank you!!

Atmosphere: 5

Food: 5

Service: 5

The parking lot … is the worst ever …

Atmosphere: 1

Food: 3

Service: 2

There was a hair in the food so they made us another bowl. Then it was fine. But kinda leaves a bad taste in your mouth.. literally. It's always super dirty in there also.

Atmosphere: 1

Food: 2

Service: 4

these employees do not give a shit. i can’t hold my burrito because it’s falling apart with how shit they wrapped it

Atmosphere: 1

Food: 4

Service: 2