Came into the drive through at 6:45, only one drive through stall was working, we went around to the other one to order. We were told to pull up and wait for them to bring it out, at least six cars passed with their orders. we waited at MINIMUM fifteen minutes before going into the lobby to get the SINGLE QUARTER POUNDER. I'd understand if it were six different meals, but that wasn't the case. Once I went inside to retrieve the order it took another few minutes to get noticed and helped. I finally got the quarter pounder with no apology, no offers of reimbursement or coupons. Nothing.
I was going to pick up an order for someone, I haven't been to McDonald's in years and this affirmed why. Go to one of the other restaurants in the location. Save yourself thirty minutes.
Atmosphere: 1
Food: 1
Service: 1
Norman Lee
I usually get breakfast here, the woman taking orders and c the guy with a beard are wonderful, never a problem. BUT, why is it always closed at night? I drive by every night about 930 and its always closed, all the lights are off, dark, no parking lot lights either.
Food: 5
Service: 5
Ronnie Yarbro
I made my order at the drive thru box then at the drive through window I ordered 2 double cheese Burgers plain 2 Double cheeseburgers with ketchup mustard pickles extra ketchup and mustard a large order of fries i got 2 plain single burgers 2 plain Double cheeseburgers a fry and a tea the burgers was smashed flat the fries was cold after repeating my order 6 times you would think my order would be perfect 😠 😡
Atmosphere: 1
Food: 1
Service: 1
Sacha's Toy Chest
Waited at the counter for God only knows how long. The manager saw us and ignored us. Then a girl took our order. I just wanted to buy a Happy Meal toy. I bought one and the same rude manger tells me I can't just buy a toy. After I already ordered. I had to order a Happy Meal. Rude and incompetent.
Val
Workers are high and will forget your order as soon as you say it to them. You’ll never get your entire order something’s always missing. employees need to work on personal hygiene. Overall just don’t go. Too many bad reviews on top of this one just go to the second closest.
Atmosphere: 1
Food: 1
Service: 1
Fallon
Don’t do mobile order unless you want to be there all day. Rude workers mostly the adults not even the teenagers, most of them are sweet just seem to have lack of training.
They have a play place but it’s ALWAYS dirty i guess no one wants to clean it? Like old food on the table dirty. The lobby is a bit better but it still smells and the tables are sticky. I wouldn’t dare to go in the bathroom after seeing the play place though.
i’ll never forget one time maybe a year or two back there were two managers(? they had different shirts then the rest) arguing, like yelling back and forth at eachother one in the front and on like near were the fryers were so very clear to anyone in the lobby. Have no clue if they still work there one was a bigger dude with glasses and the girl had red hair. Who you even supposed to tell about that when they’re running the place?!? Didn’t go back for a bit after that but anyway.
There’s also some sort of drug activity here? See employees smoking carts and i have also seen people in their uniforms buying outside the front of the store😭
Never fail to get your order wrong then make it a big deal when you want it changed. Just constant attitude for horrible service even for a mcdonald’s. Mind you i don’t go there a lot this is just when i do like once every three months and an issue everytime. Figured id finally leave a review since a new ones coming. Thankfully building the new one closer to me, maybe i’ll start eating mcdonald’s more now that i don’t have to deal with a telenovela while ordering🤣
Atmosphere: 2
Food: 1
Service: 1
Kimberly McLaughlin
Came to the drive through and had hands down the absolutely worst experience. First after each item he kept interrupting asking is that it, is that it. When I asked for extra breakfast sauce literally told me I did not need it. Seriously?
Atmosphere: 1
Service: 1
Isaac
very short with people not good customer service
Atmosphere: 1
Food: 2
Service: 1
Snow Angel
I ordered 2 things. An egg and cheese biscuit with a hash brown. I got to my destination 10 minutes later to find no hash brown. Incompetent.
Atmosphere: 1
Food: 3
Service: 1
Biggy Jay
I ordered a McGriddle online. Got there, waited 15 min, was a given a bag, and no McGriddle. And the only way they can fix it is if I drive down even though it’s an online order. And I was going to work so thanks!
I only like breakfast at McDonald’s so here goes. I live nearby and keep very early morning hours. Ordering curbside through the app is an exercise in frustration. I have encountered app ordering not being available, and a glitch once, but why does it take so long for someone to bring my food out to me? There is hardly anyone there when I order, but I sit for sometimes 10 minutes waiting after i already ordered and arrived. Why is it an option if it’s only going to take so long? Not to mention my orders have had quality issues with undercooked or cold food and condiments and napkins not included. Anyway just wanted to let whoever reads these for the store to know there is opportunity to improve the app ordering experience. Thanks
Atmosphere: 1
Food: 3
Service: 1
Tracey Meek
We were shocked the play area was clean, because of the reviews of it being dirty. There were only two other tables other than us. We waited 20 minutes for our food. It arrived cold. We asked for an extra sauce packet and they ran our credit card again for 32 cents. Not mad about 32 cents but you'd think after a 20 minute wait they could spare one extra packet. If the food would have been hot, and they would have been busy, which they were not, I would be more understanding. And before you think the drive thru was busy, it was not.
Atmosphere: 5
Food: 1
Service: 1
Clarissa Mayuga Hardman
They made us wait to get our drink because it needed to be changed out. Brought us the order without the drink and asked “do you want something else, we don’t feel like changing it out right now” But then changed it when we requested a refund.
Service: 1
Jonah
Cold fries. Chicken strips were soggy. Just a poor experience all around.
Came into the drive through at 6:45, only one drive through stall was working, we went around to the other one to order. We were told to pull up and wait for them to bring it out, at least six cars passed with their orders. we waited at MINIMUM fifteen minutes before going into the lobby to get the SINGLE QUARTER POUNDER. I'd understand if it were six different meals, but that wasn't the case. Once I went inside to retrieve the order it took another few minutes to get noticed and helped. I finally got the quarter pounder with no apology, no offers of reimbursement or coupons. Nothing.
I was going to pick up an order for someone, I haven't been to McDonald's in years and this affirmed why. Go to one of the other restaurants in the location. Save yourself thirty minutes.
Atmosphere: 1
Food: 1
Service: 1
I usually get breakfast here, the woman taking orders and c the guy with a beard are wonderful, never a problem. BUT, why is it always closed at night? I drive by every night about 930 and its always closed, all the lights are off, dark, no parking lot lights either.
Food: 5
Service: 5
I made my order at the drive thru box then at the drive through window I ordered 2 double cheese Burgers plain 2 Double cheeseburgers with ketchup mustard pickles extra ketchup and mustard a large order of fries i got 2 plain single burgers 2 plain Double cheeseburgers a fry and a tea the burgers was smashed flat the fries was cold after repeating my order 6 times you would think my order would be perfect 😠 😡
Atmosphere: 1
Food: 1
Service: 1
Waited at the counter for God only knows how long. The manager saw us and ignored us. Then a girl took our order. I just wanted to buy a Happy Meal toy. I bought one and the same rude manger tells me I can't just buy a toy. After I already ordered. I had to order a Happy Meal. Rude and incompetent.
Workers are high and will forget your order as soon as you say it to them. You’ll never get your entire order something’s always missing. employees need to work on personal hygiene. Overall just don’t go. Too many bad reviews on top of this one just go to the second closest.
Atmosphere: 1
Food: 1
Service: 1
Don’t do mobile order unless you want to be there all day. Rude workers mostly the adults not even the teenagers, most of them are sweet just seem to have lack of training.
They have a play place but it’s ALWAYS dirty i guess no one wants to clean it? Like old food on the table dirty. The lobby is a bit better but it still smells and the tables are sticky. I wouldn’t dare to go in the bathroom after seeing the play place though.
i’ll never forget one time maybe a year or two back there were two managers(? they had different shirts then the rest) arguing, like yelling back and forth at eachother one in the front and on like near were the fryers were so very clear to anyone in the lobby. Have no clue if they still work there one was a bigger dude with glasses and the girl had red hair. Who you even supposed to tell about that when they’re running the place?!? Didn’t go back for a bit after that but anyway.
There’s also some sort of drug activity here? See employees smoking carts and i have also seen people in their uniforms buying outside the front of the store😭
Never fail to get your order wrong then make it a big deal when you want it changed. Just constant attitude for horrible service even for a mcdonald’s. Mind you i don’t go there a lot this is just when i do like once every three months and an issue everytime. Figured id finally leave a review since a new ones coming. Thankfully building the new one closer to me, maybe i’ll start eating mcdonald’s more now that i don’t have to deal with a telenovela while ordering🤣
Atmosphere: 2
Food: 1
Service: 1
Came to the drive through and had hands down the absolutely worst experience. First after each item he kept interrupting asking is that it, is that it. When I asked for extra breakfast sauce literally told me I did not need it. Seriously?
Atmosphere: 1
Service: 1
very short with people not good customer service
Atmosphere: 1
Food: 2
Service: 1
I ordered 2 things. An egg and cheese biscuit with a hash brown. I got to my destination 10 minutes later to find no hash brown. Incompetent.
Atmosphere: 1
Food: 3
Service: 1
I ordered a McGriddle online. Got there, waited 15 min, was a given a bag, and no McGriddle. And the only way they can fix it is if I drive down even though it’s an online order. And I was going to work so thanks!
Restaurantji Recommends
I only like breakfast at McDonald’s so here goes. I live nearby and keep very early morning hours.
Ordering curbside through the app is an exercise in frustration.
I have encountered app ordering not being available, and a glitch once, but why does it take so long for someone to bring my food out to me? There is hardly anyone there when I order, but I sit for sometimes 10 minutes waiting after i already ordered and arrived.
Why is it an option if it’s only going to take so long?
Not to mention my orders have had quality issues with undercooked or cold food and condiments and napkins not included.
Anyway just wanted to let whoever reads these for the store to know there is opportunity to improve the app ordering experience. Thanks
Atmosphere: 1
Food: 3
Service: 1
We were shocked the play area was clean, because of the reviews of it being dirty. There were only two other tables other than us. We waited 20 minutes for our food. It arrived cold. We asked for an extra sauce packet and they ran our credit card again for 32 cents. Not mad about 32 cents but you'd think after a 20 minute wait they could spare one extra packet. If the food would have been hot, and they would have been busy, which they were not, I would be more understanding. And before you think the drive thru was busy, it was not.
Atmosphere: 5
Food: 1
Service: 1
They made us wait to get our drink because it needed to be changed out. Brought us the order without the drink and asked “do you want something else, we don’t feel like changing it out right now”
But then changed it when we requested a refund.
Service: 1
Cold fries. Chicken strips were soggy. Just a poor experience all around.
Atmosphere: 2
Food: 1
Service: 1
Always fast, good, and friendly service.
Atmosphere: 5
Food: 5
Service: 5
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