I pulled up try to place my order on the app. App wasn't working. So I pushed the red button. Got a female employee who I did not get her name. I told her I wanted a single burger, easy onion, extra lettuce and pickle. She read this back to me three times completely wrong the last time she was trying to take off the lettuce and tomato which I didn't say anything about. Then I asked if that's what she said. She said yes. I told her that was not correct. Repeated my order again. She then yells at me through the speaker. Anything else I my stated that she does not need to yell at me. My order still not correct and being yelled at. I told her because I was yelled at she lost a customer. So I didn't call to speak to a manager. Not something I normally do. Manager that I got was Abby and said that there was a lot of things happening inside so she was probably having trouble hearing. I explained that's understandable but that's not what she said. She yelled at me. Anything else without getting my order correct when it is one sandwich. So I now do not have lunch and I'm pissed off. Will not go to this one again. Hopefully next time she doesn't yell at the customer and says I'm sorry it's loud in here. Can you repeat your order? It's not that hard. The customer will be understanding. I know I have worked 24 years of customer service in the food industry as well as retail. And it has never been acceptable to yell at a customer. But apparently the management at this Sonic believe it's okay as long as there's a reason like people are making too much noise inside. Obviously they're going to make noise inside. If it's too much then say hey guys. Remember we're taking orders here something.
Service: 1
Melissa Kirkland
I love the sonic app!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Cheese, Onion Rings, Corn Dog, Tots
Char Finch
Always excellent, delicious food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tots, Cheeseburger
Christina Reeb
This is the second time now that we have gone right around 9pm. Today was 9:05 and they close at 10. They already shut down the grill. How you going to do that when you still have an hour left of service!? Then we just ordered some coneys and popcorn chicken and it still took almost 30min. This is ridiculous.
Robin McGill Dilley
Food was cold server never brought the change back
Atmosphere: 1
Food: 1
Service: 1
Frankie Snell
Food was good but girl on intercom was a idiot. Had to tell her 3 different times my order and still got it wrong
Atmosphere: 4
Food: 4
Service: 1
jolt
i’m pretty sure sidney was one of the only carhops when we went, but she was wonderful despite the store looking understaffed. she was kind and quick despite it being busy, props to her :)
Atmosphere: 5
Food: 5
Service: 5
Leia Mahanay
Best drinks in the area.
Atmosphere: 4
Food: 1
Service: 4
Allison Yerxa
Love coming through the drive thru and seeing Heather! She is so sweet and always has a big smile on her face!!
Atmosphere: 5
Food: 5
Service: 5
J Nichol
Stopped by for a milkshake and had no problems, standard sonic. Half priced shakes after 7pm is amazing.
They left out part of my order . Had to go back and get . By the time I got back home the rest of the food was cold , I think we are paying far to much money to get this type of poor service.
Ethan Shoe
Just your typical Sonic, nothing to note. ½ priced shakes after 7pm is just too epic.
Atmosphere: 5
Food: 5
Service: 5
Matt Shaw
I just go there for the oh. I can't remember what they're called. They're not shake milkshakes and they're not ice cream but there's something like in the middle of that...... Ummm.... Yeah them them things is fire ?
I pulled up try to place my order on the app. App wasn't working. So I pushed the red button. Got a female employee who I did not get her name. I told her I wanted a single burger, easy onion, extra lettuce and pickle. She read this back to me three times completely wrong the last time she was trying to take off the lettuce and tomato which I didn't say anything about. Then I asked if that's what she said. She said yes. I told her that was not correct. Repeated my order again. She then yells at me through the speaker. Anything else I my stated that she does not need to yell at me. My order still not correct and being yelled at. I told her because I was yelled at she lost a customer. So I didn't call to speak to a manager. Not something I normally do. Manager that I got was Abby and said that there was a lot of things happening inside so she was probably having trouble hearing. I explained that's understandable but that's not what she said. She yelled at me. Anything else without getting my order correct when it is one sandwich. So I now do not have lunch and I'm pissed off. Will not go to this one again. Hopefully next time she doesn't yell at the customer and says I'm sorry it's loud in here. Can you repeat your order? It's not that hard. The customer will be understanding. I know I have worked 24 years of customer service in the food industry as well as retail. And it has never been acceptable to yell at a customer. But apparently the management at this Sonic believe it's okay as long as there's a reason like people are making too much noise inside. Obviously they're going to make noise inside. If it's too much then say hey guys. Remember we're taking orders here something.
Service: 1
I love the sonic app!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Cheese, Onion Rings, Corn Dog, Tots
Always excellent, delicious food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tots, Cheeseburger
This is the second time now that we have gone right around 9pm. Today was 9:05 and they close at 10. They already shut down the grill. How you going to do that when you still have an hour left of service!? Then we just ordered some coneys and popcorn chicken and it still took almost 30min. This is ridiculous.
Food was cold server never brought the change back
Atmosphere: 1
Food: 1
Service: 1
Food was good but girl on intercom was a idiot. Had to tell her 3 different times my order and still got it wrong
Atmosphere: 4
Food: 4
Service: 1
i’m pretty sure sidney was one of the only carhops when we went, but she was wonderful despite the store looking understaffed. she was kind and quick despite it being busy, props to her :)
Atmosphere: 5
Food: 5
Service: 5
Best drinks in the area.
Atmosphere: 4
Food: 1
Service: 4
Love coming through the drive thru and seeing Heather! She is so sweet and always has a big smile on her face!!
Atmosphere: 5
Food: 5
Service: 5
Stopped by for a milkshake and had no problems, standard sonic. Half priced shakes after 7pm is amazing.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
They left out part of my order . Had to go back and get . By the time I got back home the rest of the food was cold , I think we are paying far to much money to get this type of poor service.
Just your typical Sonic, nothing to note. ½ priced shakes after 7pm is just too epic.
Atmosphere: 5
Food: 5
Service: 5
I just go there for the oh. I can't remember what they're called. They're not shake milkshakes and they're not ice cream but there's something like in the middle of that...... Ummm.... Yeah them them things is fire ?
Atmosphere: 3
Food: 3
Service: 3
The new fries are amazing!
Slushy with needs please ..Yes a large thank you
Atmosphere: 5
Food: 5
Service: 5
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