Most tables were dirty drink fountains dirty out of medium drink lids while 3 employees hanging out in food prep area visiting with each other with little concern of the customers at lunch time at Ft Smith Towson Avenue
Atmosphere: 1
Food: 4
Service: 1
Annita Elaine Tash
The bathrooms were not very clean the people was not that friendly everything was neat but it could have been cleaner..
Atmosphere: 3
Service: 3
Taylor Henderson
Ordered online pickup and it was 3 kids meals and a burger with 3 drinks and 4 ice cream cones.... they handed me all 4 cones FIRST and then had me pull in front store brought order out 15/20 minutes later while all the ice creams melted all over my seat seats.... fine if order going take longer but why hand out ice cream when so hot when know going have wait on the rest.
William Hyde
Great deals
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwiches
Kelly Peirce
The manager who is in charge this evening is not suited for food service. I am want to speak with the general manager .as well as corporate.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sandwiches
Sean Dyer
Great food. Nice people. Clean.
Sid
I went there and ordered a chocolate shake paid for it but did not receive one due to their machine not working I was told by the lady that the money would be refunded back on my card she proceeded to tell me that it could take up to 10 days and definitely not anything over the holiday weekend when I told her that it should automatically go back on my card gave them the benefit of the doubt a whole week went by before I went up there today and ask to speak to a manager I believe his name is Aaron if I remember correctly but I never expected to have to deal with it totally hassle-free I explained everything he knew what I was talking about I showed him my bank statement the other guy there he remembered me from the week before Aaron refunded my money he also told me he knows how chime works my bank account cuz he's had it for 10 years and it should have already been on there I was issued a refund promptly and I totally never expected it to be as hassle-free as it was his attitude was great is customer skills is great and he totally made the situation a lot better by just his attitude and the way he handled it promptly the man deserves a raise and a promotion and the lady that claimed to be a manager needs to be retrained on her job and how to address issues like that
becca clark
A Plea for Disability Awareness and Dignity
As an autistic individual and someone in recovery from recent trauma, I have come to understand how critical clear communication, calm environments, and compassionate service are—not just for me, but for so many others in our community.
Recently, I visited a Burger King drive-thru to clarify a simple question about a change in drink size. I was seeking to understand when the medium drink size had changed, so I could adjust my expectations and avoid future confusion. Unfortunately, instead of a respectful explanation, I was met with hostility from the manager, who yelled at me and insisted, “I’ve worked here for three years, and it’s always been this way.”
This interaction was deeply distressing. My husband, aware of my trauma history and neurological differences, calmly clarified that this wasn’t the case and that I was simply trying to process a change. What happened next wasn’t a matter of “acting out” or being difficult — I experienced a meltdown, triggered by the overwhelming confrontation, tone, and dismissal.
I never imagined we lived in a society where screaming at someone with autism and trauma could be considered acceptable. It is not. We deserve patience, dignity, and the benefit of the doubt—just like anyone else.
I am writing this not out of anger, but out of advocacy. Burger King, like all businesses, has an opportunity—and a responsibility—to provide basic disability awareness and trauma-informed training for their staff. Meltdowns are not misbehavior. Questions are not attacks. And customers with invisible disabilities are still customers deserving of respect.
Please let this review serve as a call for better understanding, not only for me, but for the millions of others navigating similar situations every day.
— Rebecca Clark
Atmosphere: 1
Service: 1
Steven Dutton
The food was great and service was awesome!!!! This lady deserves a raise!!!!!
Atmosphere: 5
Food: 5
Service: 5
Victoria
Night shift manager tonight rude af acting out over a COUPON with a terrible attitude saying she would get written up for not having the paper coupon and not get credit because the coupon was a picture in my phone that I used before same location same timeframe no problem at all her attitude is terrible. I mentioned and also had the receipt from the week prior proving that I get the same meal without same total price and mentioned that I was missing a large fry last time and I called over and over again when I got home but no one would pick up the phone and she snaps back about that I had 24 hours to bring the food back with a receipt to get a replacement I did not want a replacement I was calling because I was missing an item!? She made me pull back around to make a new order instead of just telling me the price to pay for my food without the coupon complaining about her drive thru times despite the fact that no one was even behind me in line. look at her just standing outside not even working the police were there talking to workers and left but the manager and workers stayed outside chatting until a moment after they notice I snapped a pic of them just outside talking while I was literally waiting in the parking lot for my food for 20 MINUTES AFTER I PAID. so I had to pull back through the drive through to ask to speak to the manager telling her that I had been waiting for 20 minutes for my food and she cuts me off with an attitude saying she had an EMERGENCY and had to talk to the police, not realizing that I’m watching them in the parking lot talking for 15 minutes after the police had already left! I said the police left a long time ago and she cuts me off saying pull around get my food, I do so I never got my receipt and my order was wrong!! It’s not right to have customers waiting in the parking lot for 20 minutes to have stellar drive thru times! Terrible customer service!! new management needed cherry is not fit for this customer service role at all and I feel sorry for the people that have to work with her!!! I would like to speak with upper management about this please thank you!
I went and tried to order food, the dude hardly understood me, he dropped my money didn’t even offer to pick it up, almost forgot my drinks, and I even tried to say “appreciate it” he closed the drive through window in my face
Atmosphere: 1
Food: 2
Dominic Williams
Payed for a frozen fanta and never received it even though I showed it on my receipt
Atmosphere: 3
Food: 4
Service: 2
S G
Food is exceptional or as expected if and when the order is made correct along with a sense of urgency.
Atmosphere: 3
Food: 4
Service: 2
Shane Cleveland
You never have the same service or quality Day to day and them whoppers don't look like what the TV shows
Atmosphere: 3
Food: 2
Service: 2
Kendra Griffey
Great place to go eat
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Cheeseburger and Fries, Mozzarella Sticks, Chicken Fries, Classic Wrap Spicy Wrap Honey Mustard Wrap, Dr Pepper, Cheeseburger, BK Chicken Fries, Hash Browns, French Fries
Most tables were dirty drink fountains dirty out of medium drink lids while 3 employees hanging out in food prep area visiting with each other with little concern of the customers at lunch time at Ft Smith Towson Avenue
Atmosphere: 1
Food: 4
Service: 1
The bathrooms were not very clean the people was not that friendly everything was neat but it could have been cleaner..
Atmosphere: 3
Service: 3
Ordered online pickup and it was 3 kids meals and a burger with 3 drinks and 4 ice cream cones.... they handed me all 4 cones FIRST and then had me pull in front store brought order out 15/20 minutes later while all the ice creams melted all over my seat seats.... fine if order going take longer but why hand out ice cream when so hot when know going have wait on the rest.
Great deals
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwiches
The manager who is in charge this evening is not suited for food service. I am want to speak with the general manager .as well as corporate.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sandwiches
Great food. Nice people. Clean.
I went there and ordered a chocolate shake paid for it but did not receive one due to their machine not working I was told by the lady that the money would be refunded back on my card she proceeded to tell me that it could take up to 10 days and definitely not anything over the holiday weekend when I told her that it should automatically go back on my card gave them the benefit of the doubt a whole week went by before I went up there today and ask to speak to a manager I believe his name is Aaron if I remember correctly but I never expected to have to deal with it totally hassle-free I explained everything he knew what I was talking about I showed him my bank statement the other guy there he remembered me from the week before Aaron refunded my money he also told me he knows how chime works my bank account cuz he's had it for 10 years and it should have already been on there I was issued a refund promptly and I totally never expected it to be as hassle-free as it was his attitude was great is customer skills is great and he totally made the situation a lot better by just his attitude and the way he handled it promptly the man deserves a raise and a promotion and the lady that claimed to be a manager needs to be retrained on her job and how to address issues like that
A Plea for Disability Awareness and Dignity
As an autistic individual and someone in recovery from recent trauma, I have come to understand how critical clear communication, calm environments, and compassionate service are—not just for me, but for so many others in our community.
Recently, I visited a Burger King drive-thru to clarify a simple question about a change in drink size. I was seeking to understand when the medium drink size had changed, so I could adjust my expectations and avoid future confusion. Unfortunately, instead of a respectful explanation, I was met with hostility from the manager, who yelled at me and insisted, “I’ve worked here for three years, and it’s always been this way.”
This interaction was deeply distressing. My husband, aware of my trauma history and neurological differences, calmly clarified that this wasn’t the case and that I was simply trying to process a change. What happened next wasn’t a matter of “acting out” or being difficult — I experienced a meltdown, triggered by the overwhelming confrontation, tone, and dismissal.
I never imagined we lived in a society where screaming at someone with autism and trauma could be considered acceptable. It is not. We deserve patience, dignity, and the benefit of the doubt—just like anyone else.
I am writing this not out of anger, but out of advocacy. Burger King, like all businesses, has an opportunity—and a responsibility—to provide basic disability awareness and trauma-informed training for their staff. Meltdowns are not misbehavior. Questions are not attacks. And customers with invisible disabilities are still customers deserving of respect.
Please let this review serve as a call for better understanding, not only for me, but for the millions of others navigating similar situations every day.
— Rebecca Clark
Atmosphere: 1
Service: 1
The food was great and service was awesome!!!! This lady deserves a raise!!!!!
Atmosphere: 5
Food: 5
Service: 5
Night shift manager tonight rude af acting out over a COUPON with a terrible attitude saying she would get written up for not having the paper coupon and not get credit because the coupon was a picture in my phone that I used before same location same timeframe no problem at all her attitude is terrible. I mentioned and also had the receipt from the week prior proving that I get the same meal without same total price and mentioned that I was missing a large fry last time and I called over and over again when I got home but no one would pick up the phone and she snaps back about that I had 24 hours to bring the food back with a receipt to get a replacement I did not want a replacement I was calling because I was missing an item!? She made me pull back around to make a new order instead of just telling me the price to pay for my food without the coupon complaining about her drive thru times despite the fact that no one was even behind me in line. look at her just standing outside not even working the police were there talking to workers and left but the manager and workers stayed outside chatting until a moment after they notice I snapped a pic of them just outside talking while I was literally waiting in the parking lot for my food for 20 MINUTES AFTER I PAID. so I had to pull back through the drive through to ask to speak to the manager telling her that I had been waiting for 20 minutes for my food and she cuts me off with an attitude saying she had an EMERGENCY and had to talk to the police, not realizing that I’m watching them in the parking lot talking for 15 minutes after the police had already left! I said the police left a long time ago and she cuts me off saying pull around get my food, I do so I never got my receipt and my order was wrong!! It’s not right to have customers waiting in the parking lot for 20 minutes to have stellar drive thru times! Terrible customer service!! new management needed cherry is not fit for this customer service role at all and I feel sorry for the people that have to work with her!!! I would like to speak with upper management about this please thank you!
Atmosphere: 1
Service: 1
Restaurantji Recommends
I went and tried to order food, the dude hardly understood me, he dropped my money didn’t even offer to pick it up, almost forgot my drinks, and I even tried to say “appreciate it” he closed the drive through window in my face
Atmosphere: 1
Food: 2
Payed for a frozen fanta and never received it even though I showed it on my receipt
Atmosphere: 3
Food: 4
Service: 2
Food is exceptional or as expected if and when the order is made correct along with a sense of urgency.
Atmosphere: 3
Food: 4
Service: 2
You never have the same service or quality Day to day and them whoppers don't look like what the TV shows
Atmosphere: 3
Food: 2
Service: 2
Great place to go eat
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Cheeseburger and Fries, Mozzarella Sticks, Chicken Fries, Classic Wrap Spicy Wrap Honey Mustard Wrap, Dr Pepper, Cheeseburger, BK Chicken Fries, Hash Browns, French Fries
Loading...