Dunkin'
7401 Phoenix Ave, Fort Smith
(479) 222-6845
Recent Reviews
Sort by
Atmosphere: {{ item.info.Atmosphere }}
Food: {{ item.info.Food }}
Service: {{ item.info.Service }}
Recommended dishes: {{ item.info['Recommended dishes'] }}
The teenagers working did not make our drinks right and had to look up recipes. They shut down the kitchen an hour early. Never coming before closing again!
Atmosphere: 2
Food: 1
Service: 2
My review is for a specific Dunkin employee —DJ. I received excellent, courteous service! Some other reviews have noted poor customer service and, I would agree, depending on the individual encountered. The Dunkin employees at this location are typically unfriendly and lack good customer service skills. However, to my surprise one day, I meant DJ at the window. D.J. Was very friendly, courteous, and professional. I received atypical service with DJ — I prefer Dunkin over Starbucks coffee but the customer service at these two local business are night and day.
Atmosphere: 3
Food: 3
Service: 4
Took away the 3 dollar happy hour
Atmosphere: 1
Food: 1
Service: 1
There is no words in the english dictionary that describes how disgusted i am. The service was horrible, you know what horrible is a understatement. Firstly the person taking my order had a horrible attitude, was severely impatient. So after ordering i pulled up too the window of the drive through, Where he read my order outloud THREE TIMES after “Confirming” that the order was right, (he looked through the bag himself) So i took the bag and looked through it myself when i found that i was missing a sandwich, i asked for it politely with manners, for him to reply with “You were not charged for it so your not getting it” The said sandwich was literally on the receipt and he was trying too refuse too give it too us. So after i got the sandwich with an argument and me having too pay for it AGAIN even though it was on the receipt. I thought i had everything so i pulled off into a parking spot and i went too distribute the food when i realized i was missing a bagel that was for a THREE year old who was sick and could only really hold down the said bagel due too a weak stomach and throwing up. So me being so frustrated i just didnt go back in and decided too go somewhere else for his food, he had too wait another 45 minutes too eat and was crying about how hungry he was. Then after that i went too eat my sandwich and noticed it had cheese after me eating half of it, when I said im severely allergic too cheese directly too the person that took the order. Now im sick! (this hurts me too write this because dunkin is my favorite food chain)
Atmosphere: 1
Food: 2
Service: 1
This is my second time at Dunkin and their is always a long strand of hair in my drink ☹️won’t be coming back !
Shae was beyond pleasant very sweet and amazing customer service as well as very professional and friendly highly recommend
Atmosphere: 5
Food: 5
Service: 5
It was really early, so service was fast.
Had it a few times. It's a microwaved warmed up breakfast and often the egg is still cold.
Atmosphere: 3
Food: 2
Service: 3
Went in there around 1pm today to get me and my daughter a coffee and some lunch. We made our order, got our coffees, then the cook from the back told me that the food was frozen and wouldn't be done in time and told the cashier to give us a refund. Very disappointed because heating it up would have took less time then driving around to find somewhere else to eat. That just told me that she didn't want to cook....
Atmosphere: 2
Food: 2
Service: 2
No donuts available (10/12/25) - equipment issue. But, the hot breakfast items were good.
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
This was my very first time visiting Dunkin and I honestly had such a great experience. From the moment I walked in, everyone was very kind, welcoming, and willing to help. The staff made me feel comfortable asking questions and didn’t rush me, which I really appreciated as a first time guest. My order was taken quickly, and the food and drinks were prepared fast without sacrificing quality. Everything I tried was fresh, tasty, and exactly what I was hoping for. The whole visit was smooth and stress free, and I couldn’t have asked for better service. No complaints at all. I left completely satisfied and will definitely be returning.
Atmosphere: 5
Food: 5
Service: 5
Hey what can I say it's Duncan.
Atmosphere: 4
Food: 4
Service: 4
great group of workers! And they are super nice to my dog too!!
Easy in and out fuel stop, snacks, or clean restrooms.
Atmosphere: 5
Food: 5
Service: 5
Cookie dough frozen coffee
Atmosphere: 5
Food: 5
Service: 5
Loading...