Firehouse Subs Ft. Smith

Not been to a fire house subs that not been bad

Atmosphere: 5

Food: 5

Service: 5

Two girls made our sandwich it was the saddest most disrespectful sandwich I ever got there not worth my money

Atmosphere: 1

Food: 1

Service: 1

They are very good service and friendly approach and very fast shipping

Atmosphere: 5

Service: 5

I ordered a medium club on a sub without the bread and I paid the $5 extra for double meat. I thought this was clearly a mistake so I went back in and they said, yeah that's 8 ounces. You're going to have me pay $15 for a small bowl of meat? 0/10 going to Walmart to get more meat for less from the deli.

Atmosphere: 3

Food: 1

Service: 1

Food was great and staff were knowledgeable and friendly.

Atmosphere: 4

Food: 5

Service: 5

Avoid this restaurant. Poorly managed. Horrible service.

Atmosphere: 1

Food: 1

Service: 1

Always the best subs around!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Smoked Turkey Breast Combo

Firehouse Subs is always a good place to grab a yummy sandwich.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Submarine Sandwich, New York Steamer, Turkey Bacon Ranch Combo

Needs fresh limes (bc that's what the original drink says is needed..) why even recommend limes if the manager isn't going to ensure they are ready for customers?

Can’t believe how HORRIBLE this location is. I often will pick up here to pick up 8 subs for my team. They are always late and always say I’m “early”. If I’m early then why are my subs 23 minutes late? I called after my meeting(that I was 10 minutes late to because of them) and asked to speak with a manager. He said, we can’t even drop the mean until 10 minutes before you get here. Once again, my order was 23 minutes late? I asked if there was even a point to order on the app if it won’t be ready near pick up time. He said “I can’t drop the mean until 10 minutes before your order is due. What do you not understand?” After this I am fed up and just said that I wouldn’t be returning to the establishment. This manager is HORRIBLE and definitely does not know how to run a business. This place used to be so good and I cater to this place multiple times a month on top of personally going. I guess I will be switching to Jersey mikes?

On top of all this. I have a video of them ignoring me at the window for pick up and scrolling through their phone? Like what? How “busy” could you be. DO BETTER.

Atmosphere: 1

Food: 3

Service: 1

Firehouse subs is my favorite sub place. But this one IS AWFUL! Everytime I go here they are super rude to me and frequently get my order wrong to-boot. Today was the straw that broke the camel's back for me though. I placed a relatively small sub order to be picked up for 4:45. I got there at 4:41 and I had about 3 or 4 employees (maybe the same people?) walked by the window and ignore me. One guy sat there the entire time with the window closed watching videos on their phone. At 4:44 someone came to the window, and in a very condescending tone, told me "well since you came SO early we'll get started on that soon." I was so confused because my order was supposed to BE READY within one minute and they hadn't even started on it yet? I was very late to where I needed to go, and both sandwiches were wrong as well :( I called later to talk to them about it to see if there was a better way to order ahead than on the app and they told me "there's nothing else they possibly could have done." My order wasn't actually ready until 5:08. This is 23 minutes late and they said that was their best work. I told them I probably couldn't come back anytime I had anywhere to be and they said "thank GOD, we hate customers like you." lol, I'm just at a loss for words with this right now. This location used to be so so so good, new management?

Atmosphere: 1

Food: 3

Service: 1

I am not going to leave a review that is going to tank a rating, but this store was not clean. The soda machine was dirty, the tables were all dirty, even the card reader was filthy. Our food is fine, but someone needs to manage the cleanliness

Atmosphere: 2

Food: 5

Service: 5

Customer service was great took to long to get my food.

Atmosphere: 3

Food: 3

Service: 3

Recommended dishes: Jamaican Jerk Turkey Sandwich

My husband loves this place!! The wait is sometimes a little long but the food is good!!

Atmosphere: 5

Food: 5

Service: 5

Friendly employees but shrinkflation has made the sandwich all bread and little meat. They ask you if you'll tip when ringing you up (or driving thru). No wait staff...you buss your own table. Getting ridiculous.