Firehouse Subs Zero Street

Food ok pricy... workers are very rude and slow $23 for 2 sandwiches not going back

Atmosphere: 1

Food: 2

Service: 1

Great experience

Atmosphere: 5

Food: 5

Service: 5

I’m really disappointed with the experience I just had. My boyfriend picked up subs for dinner and we live 20 minutes away. When we sat down to eat, I took a bite of mine and it was completely charred — not just a little burnt, but totally black and inedible. I called the restaurant right away and spoke to the manager-“Chris”, and the only solution he offered was for us to drive all the way back right now to replace it.

That’s a 40-minute round trip for your kitchen’s mistake. I asked if we could come another day or show a photo, and he said no — the only way to get a replacement was to bring it in immediately. I’m frustrated, still hungry, and honestly shocked by how little they cared. This is not how you treat paying customers.

Food: 1

Service: 1

I seen on tiktok that you could get a sub sandwich for your birthday so I went up there and told them it's my birthday yet I couldn't get a sub bc I didn't have the app for a year the video doesn't say that you have to have the app to get your free sub it was kinda embarrassing so probably won't be going to Firehouse any longer

Service: 1

Always a good experience and a good clean family atmosphere

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pastrami, Chips

The employees were pleasant, repeated my order back for accuracy, they offered a fireman hat to my son. My food came out quick, correct and hot.

Atmosphere: 5

Food: 5

Service: 5

People in this establishment is always rude here lately. Attitude and they refuse to answer the phone

Atmosphere: 1

Food: 5

Service: 1

I sat inside for 30 minutes and never got the food terrible service and very rude workers

Atmosphere: 1

Food: 2

Service: 1

I stopped coming to this store for years due to poor service, I can tell you now the place has made a 180, the food is perfect and the people are great, the lady (chaloula)? Sorry if that's wrong, was so sweet and u could tell she don't play no games. 10/10 will go again

Atmosphere: 5

Food: 5

Service: 5

We tried calling in an order and the person that answered the phone was so rude that we hung up. So we put an order in through the app. There is no place on the app to sub one meat for the other so we had to call again. The same person answered and was extremely rude again. When we went to pick up the food, she began interrogating my daughter about who let her sub meat before and lecturing about the cost of the food. If I was able to cancel my order I would have. I normally don't review businesses but we were so upset with our experience that I felt the need. Normally we have no problems and enjoy eating at this particular store. They did get our order right so there's that. But I don't think we'll go there for awhile.

Atmosphere: 1

Food: 3

Service: 1

terrible low effort training do NOT work here

Great experience love the atmosphere ty is awesome

Atmosphere: 5

Food: 5

Service: 5

The absolute worst customer service this evening. When we got home and looked, our sandwiches did not have everything we asked for on them. And to top it off they didn't put my entire order in the bag.

Service: 1

I placed an order online that went through and I got my receipt at 11: AM 30 a.m. it told me my order would be ready at 11:45. 11:55 I did ask how much longer it would be and they had not even started my sandwiches and told me that it does take time ma’am as if 25 minutes wasn’t long enough to make a sandwich. They were extremely rude and then accused me of screaming at them when I didn’t even raise my voice so at that point I see this is about to really take an ugly turn so I said to them well I think at this point I might be interested in just getting a refund the manager yells at me “then I need to know right now” and I said then fine ma’am go ahead and give me a refund. When my husband did call up there later and ask for a general managers name so that we could file a complaint she told my husband she was the general manager(Her name is Bea) and if we didn’t like their food to just not come back and then hung up on him, I have never been treated that way in a Firehouse Subs. It was really a very unfortunate and embarrassing situation and I’ll never spend another dime with them again. But they do have a serious serious problem with their Fort Smith store on zero Street that needs to be addressed quickly. and from the look of their reviews, there’s quite a few people having this problem with them. It is one of the most unprofessional and horrible food experiences I’ve ever had.

employees can't answer a phone and general appearance and attitude will ruin this store. they have always been so friendly and helpful. we did not eat there - even though they were rude- it was because they said they couldn't make change for 3 foot long meals from a $100 bill. sounds like bad business is affecting the till?