KFC
1601 Highway 71, Fort Smith
(479) 646-7133
Recent Reviews
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Jordan and Jessica both deserve 10 stars for their customer service skills. I eat here frequently, and this is the only time I can say that the people that were working were friendly.
Service: 5
Very clean. Food was all amazing. Jordan was out cashier and he was amazing. Lets us know the deals. Store has come along ways since our last visit. Thank you jordan for making our visit pleasant 😊
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken, Gravy, Cole Slaw, Chicken Little, Mashed Potatoes \u0026 Gravy
Ordered online and picked up in store. Staff was definitely tired from the previous rush. My order was ready except for the drinks. Took a while to the drinks. Srihnd 3 minutes. No other customers were present.
Atmosphere: 4
Food: 5
Service: 5
Chicken was great. Employees very friendly.
Atmosphere: 5
Food: 5
Service: 5
Don't buy food before mid afternoon otherwise it's probably yesterday's warmed up and dried out.
Atmosphere: 3
Food: 1
Service: 3
Went through the drive the ordered 16 piece tender meal for 55.00 plus. Was shorted 6 pieces. Took my order in to show that I didn't get all my tenders, the girl in the back told the guy she had put 16 in it but to throw it away and get me fresh. I told her I was not a lier and had not eaten any of it. Went straight from getting it from the drive through to a parking spot.
I will not ever be back.
I could not believe how small the chicken strips were. The were smaller then a potato wedge
Atmosphere: 1
Food: 1
Service: 1
Terrible. Original recipe is NOT the original recipe. Hard and dried out. Got a 8 piece bucket meal and it was the skimpiest meal I have ever seen! Wont go back.
Atmosphere: 1
Food: 2
Service: 3
Good like always, nice service.
Atmosphere: 5
Food: 5
Service: 5
Good like always, nice service.
Atmosphere: 5
Food: 5
Service: 5
Used good coupons received in mail!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Ordered online, ordered a family bucket. Didn't get the gravy, biscuits were smashed or crushed, chicken was soggy and fries were cold. Spent $50 I wish I hadn't.
Food: 1
Service: 3
Food is kinda gone down hill. Didn’t have enough white meat to fill the order. Not what it used to be.
Food: 2
Service: 4
Drive thru time at lunch sucks
Atmosphere: 1
Food: 1
Service: 1
If I could give less stars I would. We waited for almost 30 minutes for food, and it was still cold. They don’t have anything in stock. The woman who appeared to be the manager was not professional in the slightest and has no time management skills and could not get off her phone long enough to make sure food was actually getting dropped. The area around the soda machine was slick and sticky. The fries are burnt. The chicken is cold and they didn’t even have utensils for the mashed potatoes. We also were told one of the reasons we had to wait was because they had to cook fresh fries but the guys who came in after us got their food (including their fries) immediately after ordering. We will not be returning to this location for any reason. This location and manager (at least the manager working today at 830pm) is a joke.
Atmosphere: 1
Food: 1
Service: 1
Absolutely HORRIBLE. Don't bother wasting your money on this. Paid $15 for a big box 5pc tender combo with mac and cheese and fries. 12 single fries and 5 small tenders I received.
Atmosphere: 1
Food: 1
Service: 1
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