KFC
1601 Highway 71, Fort Smith
(479) 646-7133
Recent Reviews
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Waited over 20 minutes for food and then had to just leave. Why are we running out of food on a Friday night?
The amount of people I saw leave this restaurant was embarrassing. Something should be done.
Atmosphere: 1
Food: 1
Service: 1
In all my life, I didn’t know you had to ask for crispy chicken. I honestly thought the chicken was underdone — I didn’t know it was fake, and the whole time it was just flat‑out disgusting. Why do I have to ask for crispy? My husband had to inform me that unless you ask otherwise, this is what they serve.
That makes no sense. If your default chicken looks undercooked, tastes wrong, and feels fake, that’s a problem with the restaurant — not the customer. Nobody should have to guess or decode a secret menu just to get food that isn’t soggy, rubbery, or questionable.
This was disappointing, unprofessional, and honestly unacceptable.
Juana Sagy
Atmosphere: 1
Food: 1
Service: 1
Only problem was I didn't get my 2nd side....
Food: 5
Service: 4
Only got part of our order, but it was quickly corrected thru online app
Atmosphere: 3
Food: 4
Service: 2
Spent 25 dollars for bad chicken I live to far away and cant get anyone to answer the phone
Atmosphere: 1
Food: 1
Service: 3
I went through the drive up and placed my order. 8 pc special for $10 extra crispy. My fault for not checking the order. I got home and greasy original that the skin was just falling off because of the greasy. If I would have called to complain I would have had to go drive back to the restaurant. Looked at my receipt…it didn’t say crispy. So the person taking the order failed. The person handing me the order had dirty hands and I couldn’t understand anything he said to me. Not because of an accent but because of the way he spoke or was on something. I quit going to this place because of bad service but I thought I would give them another chance. Not again. My meal went in the trash. Do not waste your time or money on this place.
Atmosphere: 1
Food: 1
Service: 1
The service was grate, but the chicken had been setting in the warmer way to long. The breading was saturated with grease and the chicken was dry. The biscuits was hard as a rock and dry.
Waited 10 mins after paying. Ordered 16 pc family meal. Bucket was only half full because the chicken was so small. Definitely not worth the $60i doesn't. Not goin back. Horrible to the maxx
Atmosphere: 2
Food: 1
Service: 1
We tried the country fried steak and the cheese curds. Both were awesome especially for the price! Only problem, and it wasn't the staff's fault, was the slow service. It is the lunch hour and there were only 4 staff and they were rushing to pls everyone. It needs more staff or people won't return! Just sayin'...
Atmosphere: 3
Food: 5
Service: 2
I will say the customer service was good while I was there . I ordered a 16pc half bone half tenders they gave all bone . Then my biscuits were so hard and I bet old. Tried calling and busy signal. Would have drove back but the roads are icy and I'd rather not get back out.
Restaurantji Recommends
It was good but the service was terrible.
Atmosphere: 4
Food: 5
Service: 1
Great friendly, helpful service. Whitney took our order. So professional and prompt !! Thank you Whitney.
Atmosphere: 5
Food: 5
Service: 5
Jake was amazing!! So kind and provided fast amazing service!
Service: 5
Jordan was very polite and respectful loved the service will be coming back
Jordan and Jessica both deserve 10 stars for their customer service skills. I eat here frequently, and this is the only time I can say that the people that were working were friendly.
Service: 5
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