McDonald's

Name: McDonald's
Address: 5712 Kelley Hwy, Fort Smith, Arkansas, 72904, US
Telephone: (479) 709-9107
Price range: $
Rating: 3.1

$ • Fast Food, Coffee Shops, Burgers

Hours:
5712 Kelley Hwy, Fort Smith
(479) 709-9107

Menu Order Online

About McDonald's

McDonald's is a welcoming restaurant that shines with exceptional customer service. The drive-thru team, led by a joyful and upbeat staff member, Biddy, creates a positive atmosphere that spreads happiness to all customers. The food is always fresh and delicious, and the staff is courteous and friendly. Although the team could improve on providing additional items like sauces or napkins, they make up for it with quick service. Overall, McDonald's is a refreshing fast-food option that prioritizes quality and customer satisfaction. Many customers appreciate the friendly staff at the drive-thru, especially those taking orders, who work hard to ensure accuracy and are always pleasant. The restaurant is often used for quick stops, whether on the interstate or for breakfast before school, with good food and fast service. However, some issues inside include sticky kiosks, limited seating, and occasional order mistakes, especially when ordering at the counter. The bathrooms are always clean, but the ice cream machine has been broken for months. The fryer temperature needs adjustment to prevent burnt chicken crispers, which can look nothing like the advertisement. Despite these problems, the overall experience is positive, especially at the drive-thru, and the staff's effort to provide friendly service is highly valued.