McDonald's
5712 Kelley Hwy, Fort Smith
(479) 709-9107
Recent Reviews
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didn’t get my ranch, asked for it, accused me of lying, made me open the box and was pleasantly surprised to find that I WASNT LYING and there was NO ranch . Greedy little mcdonald’s needs their 50 cents . Yall get paid enough for this?
Atmosphere: 1
Food: 5
Service: 1
Everything was cooked to perfection.
I hate writing negative reviews, but we've had several similar experiences when we've gone inside. There are 2 kiosks where you can order. Both are always sticky, and one or the other tends to be out of order. If you want to order at the counter, you have to call out to the employees who are only focused on the drive-thru. They've gotten our order wrong so many times inside that it's ridiculous at this point. There isn't much seating. I will say the bathrooms are always clean. Their ice cream machine has been broken for months now after they had it fixed for a while. They need to adjust the temp of the fryer they make the new chicken crispers in. I've tried to order them 3 times now, and they've been burnt as well as looking nothing like the advertisement. When I brought this to the attention of the manager on shift, he said he wasn't allowed to adjust the temp. When I asked when someone who could would be in, he said he didn't know. On the other hand, the drive thru has always been great. I really appreciate the people who take the orders especially. They work hard to make sure they get our order entered correctly, and they are always pleasant.
Atmosphere: 3
Food: 3
Service: 4
Need to spray for bugs people
Truly a five-star experience.
We ordered fries without salt one order had salt but the lady working the front fixed it for us. She was very helpful and friendly!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Mcnuggets, Dr Pepper, Mcchicken, Strawberry & Crème Pie, Mcdouble, Double Cheeseburger, French Fries, Sausage Biscuit, Double Quarter Pounder with Cheese
It's not my favorite location but is close to my home. Usually slow as molasses, dirty tables, and the drinks station are covered in trash and flies. Of course, my last visit was the same as usual.
Atmosphere: 2
Food: 4
Service: 2
Never had a problem at this location.
Atmosphere: 5
Food: 5
Service: 5
Service as well as the food quality always depends on what crew is working...
Atmosphere: 4
Food: 2
Service: 3
This is the most unbelievable thing to me being that I work in the service industry...these people are the rudest people for no reason that I have ever met in my life...and this is not the 1st time...the lady was snotty at the drive through...I talked to the manager and he seemed apologetic but if I were you...I'd drive miles out of my way to grand avenue for better, quicker, and kinder service!!!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
They always mess up my order, always missing item, and why we as customer have to always double check our food, just like today I ask is everything in the bag, they always say yes, no work ethic at all!
Atmosphere: 1
Food: 1
Service: 1
Great people
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Mcnuggets, Big Mac, Mcchicken, Cheeseburger, Hamburger, French Fries
The employees running the registers flat out ignored me standing at counter until I got their attention & asked for ketchup & salt to which one happily replied "No, we don't have any, we're out" So I ask if they can get me some from "the line" they answer me no but I can have 2 sauces. At this point the cook comes and hands me a portion of ketchup... promote the cook! Then leaving, I can hear same cashier being rude to person in drive through....I know the name of the owner maybe I should contact em
Kid-friendliness: I think unfriendly employees aren't any friendlier to children
Atmosphere: 3
Food: 4
Service: 3
People there either don't know what day of the week it is or are just rude. The app said pay 23.00 & I was charged 33.00 for 2 double quarter pounder meals.
Food: 4
Service: 2
Recommended dishes: Double Quarter Pounder with Cheese
Location serves old dried up food
Atmosphere: 1
Food: 1
Service: 1
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