We paid 17 dollars for crap. Their scoops are more like a table spoon instead of a scoop. And the rude kid that brought out the ice cream needs to be fired. I will just go to Sonic from now on
Andrea Pryor
Service was awful. Ice cream was melted and they just acted like we were a bother.. everything we asked for they said they didn't have. Never coming here again. If I can figure out how to post a pic of my 1 scoop ice-cream in a cone I will. It was ridiculous... about 4 inches of cone with nothing in it
Thomas Black
I just to get me a milkshake was asked to pull into one of the reserved spots for drive thru, no problem there. There was another vehicle waiting also. Employee bring the other vehicle what he thought was there order. Then brought me what he thought was mine. When I saw the dark color I asked him if this was the strawberry one. He said the ticket said Oreo. I told him I ordered the strawberry. He went back to the other vehicle, because they hadn't left yet. That customer had already put a straw in what they thought was their drink. The employee tried to bring me that drink that the other custome had already put the straw in. I asked the employee to remake it, because the other custome has put the straw in and could have also taken a drink. The employee tried to argue and say the other customer didn't take a drink. I explained that either way some strangers whose hands have been who knows where had been on the straw and asked him to please remake. A few minutes later another employee came out with a fresh shake and apologized for the wait. I explained to this employee that I was more concerned about the previous employee not understanding why he should have remade the shake in the first place and why it was unsanitary. The second employee was nice and apologized again.
Katrina Miller
When the ice creams were brought out they were melted. I argued with someone over the phone to label them once they were remade. Apparently that's impossible. Imagine trying to decipher three different flavors of brown ice cream covered in toppings.
Darla Pruitt
Very rude and disrespectful to my husband. 6-20-25. No one knew what the difference was between and malt and shake. Had to ask for a straw . The girl that brought it out was very rude when he asked for a straw to drink it with... do not recommend
iroh yakuza
Myself and the entire family got food poisoning, spraying water out the wrong hole while typing this. (Actually not a joke. I won't be coming back)
Emily Lafferty
The ice cream was disgusting not only was it disgusting it was melted and they just wanted to sit there and talk about their Facebook I'm not even that picky but we were waiting for over 30 minutes
Jessica Cameron
I didn't get what I ordered but they definitely charged me for it. I ate what you gave me. Because McDonald's ice cream was close. I did not order any nuts either and it was covered in them. I don't like nuts. I ordered two scoops of ice cream and got a very small scoop it didn't even fill half the tiny bowl you gave me. 15$ for that and a chocolate shake is ridiculous. We need a new ice cream shack in Greenwood because this ain't it. I will never come back to this location for either genos or baskin robins. You guys suck.
Atmosphere: 1
Food: 1
Service: 1
Jackson Alexander
Coming into this establishment, I was expected to a warm welcome and a nice “hey welcome what can I get for you today” instead I got a sarcastic and sad “what do you want”. I was not aware that my form of payment was not going to be enough. Which I will admit is my fault. However, the way that the situation was handled was astronomicaly out of hand. My card apparently did not have enough (only a couple of dollars). The person which I would assume to be the manager already came up with the most attitude. The two people serving me very rude and didn’t have any sympathy. I understand that they were losing profit and product because I didn’t have enough to pay but they had absolutely no respect for me as a person and acted like I had came in there intentionally having no money. I did not know, it was a mistake. I ended up being able to pay in the end but even after that they were still rude and acted like they had never made a mistake before. And it was just mid ice cream didn’t even like it
Worst milkshakes ever all milk no flavor and the customer service sucked. If I'm paying almost 7$ for a small and it taste like flavored ( barely flavored) milk no thank you. Lady said here..and gave me my shakes. Never again will I go there.
Atmosphere: 1
Food: 1
Service: 1
Becky Clark
$5.00 for a butter pecan, single dip ice cream cone, should have gone to Wal-
Food: 1
Service: 3
Noneya Business
I bought two cake cones with a single scoop in each and was charged $14.27 for them. Unfortunately for me, I paid in cash and didn’t receive a receipt. I visited on Wednesday 9/27 around 9:30pm. The girl at the counter was a young blonde girl, probably in high school or newly graduated. I just got off work and was really exhausted so I didn’t think much of it until my husband said something as we walked out. Since he had eaten most of his ice cream by then we opted not to say anything but I’m still extremely upset and disappointed that that kind of scammy behavior is allowed in a place like this. I’m hopeful that our interaction was captured on camera so that this doesn’t happen to someone else. We will not be returning to the Greenwood location ever again.
Tonia English
Great place great ice cream great service!
Nicholette Luna
I bought two cake cones with a single scoop in each and was charged $14.27 for them. Unfortunately for me, I paid in cash and didn’t receive a receipt. I visited on Wednesday 9/27 around 9:30pm. The girl at the counter was a young blonde girl, probably in high school or newly graduated. I just got off work and was really exhausted so I didn’t think much of it until my husband said something as we walked out. Since he had eaten most of his ice cream by then we opted not to say anything but I’m still extremely upset and disappointed that that kind of scammy behavior is allowed in a place like this. I’m hopeful that our interaction was captured on camera so that this doesn’t happen to someone else. We will not be returning to the Greenwood location ever again.
Closes @ 10pm Fridays I guess
We paid 17 dollars for crap. Their scoops are more like a table spoon instead of a scoop. And the rude kid that brought out the ice cream needs to be fired. I will just go to Sonic from now on
Service was awful. Ice cream was melted and they just acted like we were a bother.. everything we asked for they said they didn't have. Never coming here again. If I can figure out how to post a pic of my 1 scoop ice-cream in a cone I will. It was ridiculous... about 4 inches of cone with nothing in it
I just to get me a milkshake was asked to pull into one of the reserved spots for drive thru, no problem there. There was another vehicle waiting also. Employee bring the other vehicle what he thought was there order. Then brought me what he thought was mine. When I saw the dark color I asked him if this was the strawberry one. He said the ticket said Oreo. I told him I ordered the strawberry. He went back to the other vehicle, because they hadn't left yet. That customer had already put a straw in what they thought was their drink. The employee tried to bring me that drink that the other custome had already put the straw in. I asked the employee to remake it, because the other custome has put the straw in and could have also taken a drink. The employee tried to argue and say the other customer didn't take a drink. I explained that either way some strangers whose hands have been who knows where had been on the straw and asked him to please remake. A few minutes later another employee came out with a fresh shake and apologized for the wait. I explained to this employee that I was more concerned about the previous employee not understanding why he should have remade the shake in the first place and why it was unsanitary. The second employee was nice and apologized again.
When the ice creams were brought out they were melted. I argued with someone over the phone to label them once they were remade. Apparently that's impossible. Imagine trying to decipher three different flavors of brown ice cream covered in toppings.
Very rude and disrespectful to my husband. 6-20-25. No one knew what the difference was between and malt and shake. Had to ask for a straw . The girl that brought it out was very rude when he asked for a straw to drink it with... do not recommend
Myself and the entire family got food poisoning, spraying water out the wrong hole while typing this. (Actually not a joke. I won't be coming back)
The ice cream was disgusting not only was it disgusting it was melted and they just wanted to sit there and talk about their Facebook I'm not even that picky but we were waiting for over 30 minutes
I didn't get what I ordered but they definitely charged me for it. I ate what you gave me. Because McDonald's ice cream was close. I did not order any nuts either and it was covered in them. I don't like nuts. I ordered two scoops of ice cream and got a very small scoop it didn't even fill half the tiny bowl you gave me. 15$ for that and a chocolate shake is ridiculous. We need a new ice cream shack in Greenwood because this ain't it. I will never come back to this location for either genos or baskin robins. You guys suck.
Atmosphere: 1
Food: 1
Service: 1
Coming into this establishment, I was expected to a warm welcome and a nice “hey welcome what can I get for you today” instead I got a sarcastic and sad “what do you want”. I was not aware that my form of payment was not going to be enough. Which I will admit is my fault. However, the way that the situation was handled was astronomicaly out of hand. My card apparently did not have enough (only a couple of dollars). The person which I would assume to be the manager already came up with the most attitude. The two people serving me very rude and didn’t have any sympathy. I understand that they were losing profit and product because I didn’t have enough to pay but they had absolutely no respect for me as a person and acted like I had came in there intentionally having no money. I did not know, it was a mistake. I ended up being able to pay in the end but even after that they were still rude and acted like they had never made a mistake before. And it was just mid ice cream didn’t even like it
Atmosphere: 2
Food: 1
Service: 1
Restaurantji Recommends
Worst milkshakes ever all milk no flavor and the customer service sucked. If I'm paying almost 7$ for a small and it taste like flavored ( barely flavored) milk no thank you. Lady said here..and gave me my shakes. Never again will I go there.
Atmosphere: 1
Food: 1
Service: 1
$5.00 for a butter pecan, single dip ice cream cone, should have gone to Wal-
Food: 1
Service: 3
I bought two cake cones with a single scoop in each and was charged $14.27 for them. Unfortunately for me, I paid in cash and didn’t receive a receipt. I visited on Wednesday 9/27 around 9:30pm. The girl at the counter was a young blonde girl, probably in high school or newly graduated. I just got off work and was really exhausted so I didn’t think much of it until my husband said something as we walked out. Since he had eaten most of his ice cream by then we opted not to say anything but I’m still extremely upset and disappointed that that kind of scammy behavior is allowed in a place like this. I’m hopeful that our interaction was captured on camera so that this doesn’t happen to someone else. We will not be returning to the Greenwood location ever again.
Great place great ice cream great service!
I bought two cake cones with a single scoop in each and was charged $14.27 for them. Unfortunately for me, I paid in cash and didn’t receive a receipt. I visited on Wednesday 9/27 around 9:30pm. The girl at the counter was a young blonde girl, probably in high school or newly graduated. I just got off work and was really exhausted so I didn’t think much of it until my husband said something as we walked out. Since he had eaten most of his ice cream by then we opted not to say anything but I’m still extremely upset and disappointed that that kind of scammy behavior is allowed in a place like this. I’m hopeful that our interaction was captured on camera so that this doesn’t happen to someone else. We will not be returning to the Greenwood location ever again.
Loading...