We visit this store quite often. At LEAST once per week. Usually more. I am signed up for the fro yo club and put in my phone number each time. All the workers are familiar with us. But there is one girl, who was working today March 23, 2025 at 12:37 pm, who is always on the rude side. She KNOWS I am signed up for the club. When I asked her if I had any points, she rolled her eyes at me and cleared the payment screen. Then she said "You should have told me before I rang it up!" in a very rude tone. She knows I am signed up for it. We have been there another time she was working and she had some teenage guy in there with her hugging and kissing in the seating area. Very uncomfortable for us. Glad our grandchildren werent with us. She acts like she hates her job and everyone who walks in or drives up. I see others who have left reviews who must have visited while she was working as well. I don't recommend visiting while she is there. Everyone else is extremely nice and the yogurt is great. My only complaint is this rude girl.
Red Tucker
The person that you had working yesterday. At around 730 was very rude. And unacceptable for business, and I just wanted you guys to know
LaDonna Kirkland
Staff was very nice, the yogurt was expensive, but won't go back again to Harrison for yogurt.
Garden of Jewels
My husband and I are huge fans of TCBY in Harrison AR. We do not live near a TCBY so we always stop when we are passing through. It is a must stop when we head out on vacation and when returning from vacation each year. This past week we were going through on New Year’s Eve and the young lady behind the counter told me they did not have the miniature sugar-free, chocolate morsels and they have not had any since she has been working there for the last three years. I’ve always gotten them so I was disappointed to not get them. Especially when I have gotten them there before. A few days later that following Saturday we stopped again. I was just going to get a different topping and it was all good but this time a different young lady didn’t even fill my cup up. I tried to tell her they usual put more in the cups but she argued that they don’t so we paid a high price for less. I hope they address these issues because we would hate to continue to get this type of service going forward.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Toppings
Regan Bright
We waited at the window for 10 minutes and tried to get the manager attention. Finally the manager opened the window and rudely said that she was not going to take our order(even though she was taking peoples orders before us and it was before closing time) we never got our ice cream and the service was horrific. I have been going to tcby for years and this definitely tainted the experience.Not to mention the girl serving people didn’t have gloves and a hair net on.
Atmosphere: 1
Service: 1
E M
Rudeness must be a requirement to work here.
Atmosphere: 1
Food: 3
Service: 1
Maiha King
There was one employee working when I came in. she did not smile or acknowledge me when I walked in. I smiled and greeted her at the counter and again she did not respond, rather shrugged as she grabbed her gloves and stood there annoyed waiting for me to give my order although she did not ask me what I would like. I walked out without buying anything because she clearly did not have the capacity to be serving any guests despite me being the only one there. Petite woman with a nose ring and tattoos. I’m very disappointed; I’ve been wanting to try the frozen yogurt, but this ruined it for me. So rude!
Atmosphere: 1
Food: 1
Service: 1
Samantha Bowman
This poor employee was working by herself; however, she was so rude. We found a hair in our yogurt and took it back to be replaced. She did fix it after the five cars in drive thru and the people in the lobby. We drove an hour one way for this experience. I hope it's better next time.
Atmosphere: 2
Food: 4
Service: 2
carolyn christian
Had a good visit.
Tammy Hall
One of the grands is dairy free and they gave her options and let her sample , she left a happy girl
We visit this store quite often. At LEAST once per week. Usually more. I am signed up for the fro yo club and put in my phone number each time. All the workers are familiar with us. But there is one girl, who was working today March 23, 2025 at 12:37 pm, who is always on the rude side. She KNOWS I am signed up for the club. When I asked her if I had any points, she rolled her eyes at me and cleared the payment screen. Then she said "You should have told me before I rang it up!" in a very rude tone. She knows I am signed up for it. We have been there another time she was working and she had some teenage guy in there with her hugging and kissing in the seating area. Very uncomfortable for us. Glad our grandchildren werent with us. She acts like she hates her job and everyone who walks in or drives up. I see others who have left reviews who must have visited while she was working as well. I don't recommend visiting while she is there. Everyone else is extremely nice and the yogurt is great. My only complaint is this rude girl.
The person that you had working yesterday. At around 730 was very rude. And unacceptable for business, and I just wanted you guys to know
Staff was very nice, the yogurt was expensive, but won't go back again to Harrison for yogurt.
My husband and I are huge fans of TCBY in Harrison AR. We do not live near a TCBY so we always stop when we are passing through. It is a must stop when we head out on vacation and when returning from vacation each year. This past week we were going through on New Year’s Eve and the young lady behind the counter told me they did not have the miniature sugar-free, chocolate morsels and they have not had any since she has been working there for the last three years. I’ve always gotten them so I was disappointed to not get them. Especially when I have gotten them there before. A few days later that following Saturday we stopped again. I was just going to get a different topping and it was all good but this time a different young lady didn’t even fill my cup up. I tried to tell her they usual put more in the cups but she argued that they don’t so we paid a high price for less. I hope they address these issues because we would hate to continue to get this type of service going forward.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Toppings
We waited at the window for 10 minutes and tried to get the manager attention. Finally the manager opened the window and rudely said that she was not going to take our order(even though she was taking peoples orders before us and it was before closing time) we never got our ice cream and the service was horrific. I have been going to tcby for years and this definitely tainted the experience.Not to mention the girl serving people didn’t have gloves and a hair net on.
Atmosphere: 1
Service: 1
Rudeness must be a requirement to work here.
Atmosphere: 1
Food: 3
Service: 1
There was one employee working when I came in. she did not smile or acknowledge me when I walked in. I smiled and greeted her at the counter and again she did not respond, rather shrugged as she grabbed her gloves and stood there annoyed waiting for me to give my order although she did not ask me what I would like. I walked out without buying anything because she clearly did not have the capacity to be serving any guests despite me being the only one there. Petite woman with a nose ring and tattoos. I’m very disappointed; I’ve been wanting to try the frozen yogurt, but this ruined it for me. So rude!
Atmosphere: 1
Food: 1
Service: 1
This poor employee was working by herself; however, she was so rude. We found a hair in our yogurt and took it back to be replaced. She did fix it after the five cars in drive thru and the people in the lobby. We drove an hour one way for this experience. I hope it's better next time.
Atmosphere: 2
Food: 4
Service: 2
Had a good visit.
One of the grands is dairy free and they gave her options and let her sample , she left a happy girl
Dietary restrictions: They had dairy free options
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Never open at lunch time. Waste of time and lousy staff
Atmosphere: 1
Food: 1
Service: 1
Very busy the night we went but the service was quick and the yogurt was just what I needed and expected. A sweet treat for the evening.
Atmosphere: 5
Food: 5
Service: 5
Their waffle cones suck to thin and no flavor. Ice cream is great.
Excellent tasting desserts!
We had such a blast and it was so yummy! Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
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