Food was great and came out fresh and hotđ, 10/10 will be coming back!!!
Atmosphere: 5
Food: 5
Service: 5
Alisha Kelley
The customer service alone keeps me coming back!!!
Atmosphere: 5
Food: 5
Service: 5
Break Weathergood
0 STARS: THIS IS NOT WHATABURGER I WOULD SELL THIS BUSINESS IF IT WAS MINE, STAY AWAY PLEASE GIVE YOUR HARD EARNED INCOME TO SOMEONE ELSE PLEASE ITS NOT WORTH IT
Britney L
I recently visited the Whataburger in Jacksonville, and it was by far the worst customer service Iâve ever experienced. The cashier kept walking in and out of the store, completely ignoring customers who were waiting to place an order. When she did speak to other employees, she openly talked badly about one employee right in front of everyone in the lobby.
I ended up waiting over 45 minutes for my food because they gave my order to someone else, and even after showing my receipt and politely asking for it to be corrected, they messed it up a second time. The cook was wearing gloves but was touching the front door, walking in and out of the lobby, and even burping as he walked around completely unsanitary behavior.
At one point, a coworker who wasnât even in uniform came in and started yelling at the manager about how toxic the workplace is and how everyone has tension with each other. It was embarrassing, unprofessional, and created an extremely uncomfortable environment for customers.
The overall cleanliness and behavior of the staff were disgusting. Employees used the same gloves for cooking and touching doors without ever changing them. The cashier also complained about customers having attitudes over dirty tables while standing in the lobby in front of everyone.
I would strongly recommend staying away from this Whataburger location. Iâve already contacted corporate and truly hope they take action because no one should have to experience such a toxic and unsanitary fast-food environment. I will never return, and I hope this review helps others avoid wasting their time and money here.
Atmosphere: 1
Food: 1
Service: 1
Madi Hollan
An amazing experience. The food and service was worth every penny.
Atmosphere: 5
Food: 5
Service: 5
Chloe Rowe
We came in because we had alone time away from baby and we didnât want to spend 50$ to go sit down somewhere neither one of us have been to whataburger before so we tried it. We also got shakes I tried the new Dr Pepper one 10/10 recommend. We were greeted as soon as we came in and they were so sweet the whole time. One of the girls even brought our food to the table. They didnât ignore the fact that we were their and wasnât rude at all â¤ď¸. Definitely recommend. We will come back. Friendly service â¤ď¸. All the other places like Macdonaldâs Taco Bell and sonic donât have friendly service at all. Would definitely come here over there any day. Friendly service goes the longest way â¤ď¸ great job!!!! Everyone here needs a raise!!!!!!!!! Keep up the amazing work. We ate it all lol wish I could have got a pic before !!!!
Atmosphere: 5
Food: 5
Service: 5
Manning Family
Poor service, rude employees, incompetent management. They are always out of something but dont say anything until after you pay and act like its an inconvenience for them to give you a refund or replace the item that you paid for. If they forget an item they will likely blame you for the mistake and say rude stuff about you because you asked for your food that you paid for.
Brittany Manning
I come here 3 times a week will never spend another dime at this place. Manager is rude talks about customers within ear of customers. Tried giving them another try figured he had a bad day no he's just bad for your business. Laughs as a walk in the door. I have it on camera.. I walked right back out the door I'll spend my money else where.
Cassidy Reddout
They âdonât have things put togetherâ to make coffee at 8:45am on a SundayâŚ
The food should have been better. The flavor was just bland. Expected yum, didn't get it.
Food: 3
Service: 4
Michael Johnson
Dirty dining room area ... dirty bathroom and TERRIBLE customer service .. waited at counter about 15 minutes and was not even greeted by the workers. I guess they wanted me to use the kiosk .. so I went online and ordered online through my app... Totally Ridiculous.
Atmosphere: 1
Food: 3
Service: 1
Kay
Ordered online food wasnât what I ordered. The fries tasted horrible the grease. Drink was even wrong. Whatâs wrong with the people working at these restaurants. Canât get a simple order right. And burned the buns. Watered down tea tasted like sugar water. Iâm so sad for the citizens living in this area poor service poor quality.
Food: 1
Service: 1
Samuel Mailhiot
Ordered a chocolate malt with my meal. I was given a vanilla milkshake. Looked at the receipt and it said chocolate milkshake. I asked if I could get the chocolate malt that I ordered and was told âThats what that is. Thatâs how our machine does it.â Cabot Whataburger replaced it for me. Even after being temporarily closed, this place seems to still be lacking.
Staff was very friendly and helpful
Atmosphere: 5
Food: 5
Service: 5
Food was great and came out fresh and hotđ, 10/10 will be coming back!!!
Atmosphere: 5
Food: 5
Service: 5
The customer service alone keeps me coming back!!!
Atmosphere: 5
Food: 5
Service: 5
0 STARS: THIS IS NOT WHATABURGER I WOULD SELL THIS BUSINESS IF IT WAS MINE, STAY AWAY PLEASE GIVE YOUR HARD EARNED INCOME TO SOMEONE ELSE PLEASE ITS NOT WORTH IT
I recently visited the Whataburger in Jacksonville, and it was by far the worst customer service Iâve ever experienced. The cashier kept walking in and out of the store, completely ignoring customers who were waiting to place an order. When she did speak to other employees, she openly talked badly about one employee right in front of everyone in the lobby.
I ended up waiting over 45 minutes for my food because they gave my order to someone else, and even after showing my receipt and politely asking for it to be corrected, they messed it up a second time. The cook was wearing gloves but was touching the front door, walking in and out of the lobby, and even burping as he walked around completely unsanitary behavior.
At one point, a coworker who wasnât even in uniform came in and started yelling at the manager about how toxic the workplace is and how everyone has tension with each other. It was embarrassing, unprofessional, and created an extremely uncomfortable environment for customers.
The overall cleanliness and behavior of the staff were disgusting. Employees used the same gloves for cooking and touching doors without ever changing them. The cashier also complained about customers having attitudes over dirty tables while standing in the lobby in front of everyone.
I would strongly recommend staying away from this Whataburger location. Iâve already contacted corporate and truly hope they take action because no one should have to experience such a toxic and unsanitary fast-food environment. I will never return, and I hope this review helps others avoid wasting their time and money here.
Atmosphere: 1
Food: 1
Service: 1
An amazing experience. The food and service was worth every penny.
Atmosphere: 5
Food: 5
Service: 5
We came in because we had alone time away from baby and we didnât want to spend 50$ to go sit down somewhere neither one of us have been to whataburger before so we tried it. We also got shakes I tried the new Dr Pepper one 10/10 recommend. We were greeted as soon as we came in and they were so sweet the whole time. One of the girls even brought our food to the table. They didnât ignore the fact that we were their and wasnât rude at all â¤ď¸. Definitely recommend. We will come back. Friendly service â¤ď¸. All the other places like Macdonaldâs Taco Bell and sonic donât have friendly service at all. Would definitely come here over there any day. Friendly service goes the longest way â¤ď¸ great job!!!! Everyone here needs a raise!!!!!!!!! Keep up the amazing work. We ate it all lol wish I could have got a pic before !!!!
Atmosphere: 5
Food: 5
Service: 5
Poor service, rude employees, incompetent management. They are always out of something but dont say anything until after you pay and act like its an inconvenience for them to give you a refund or replace the item that you paid for.
If they forget an item they will likely blame you for the mistake and say rude stuff about you because you asked for your food that you paid for.
I come here 3 times a week will never spend another dime at this place. Manager is rude talks about customers within ear of customers. Tried giving them another try figured he had a bad day no he's just bad for your business. Laughs as a walk in the door. I have it on camera.. I walked right back out the door I'll spend my money else where.
They âdonât have things put togetherâ to make coffee at 8:45am on a SundayâŚ
Restaurantji Recommends
The food should have been better. The flavor was just bland. Expected yum, didn't get it.
Food: 3
Service: 4
Dirty dining room area ... dirty bathroom and TERRIBLE customer service .. waited at counter about 15 minutes and was not even greeted by the workers. I guess they wanted me to use the kiosk .. so I went online and ordered online through my app... Totally Ridiculous.
Atmosphere: 1
Food: 3
Service: 1
Ordered online food wasnât what I ordered. The fries tasted horrible the grease. Drink was even wrong. Whatâs wrong with the people working at these restaurants. Canât get a simple order right. And burned the buns. Watered down tea tasted like sugar water. Iâm so sad for the citizens living in this area poor service poor quality.
Food: 1
Service: 1
Ordered a chocolate malt with my meal. I was given a vanilla milkshake. Looked at the receipt and it said chocolate milkshake. I asked if I could get the chocolate malt that I ordered and was told âThats what that is. Thatâs how our machine does it.â Cabot Whataburger replaced it for me. Even after being temporarily closed, this place seems to still be lacking.
Food: 1
Service: 2
My guy made me fresh tendies at 3am
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