Chili's Grill & Bar

They must have been short staffed today. It a few minutes for someone to acknowledge my presence. I didn't want to sit at the bar, but one of the waiters came up to the front, asked if I had been helped, then told me to sit at the bar (even though I expressed that I didn't care to sit in the bar area) and that the bartender would eventually be back. Then it took a long time to get my order taken. Food was okay. My husband's meal was brought out at the right temperature. Mine was lukewarm.

Not good! Margaritas were good tasting, however it took a while to get them. Pretty sure she charged us for drinks we never got. She was friendly, but did not know how to wait tables. They kept running out of Prestentes on Thursday night- which was also National Margarita Day. Unbelievable. Also, had an email invite for the National Margarita Day special, which this location did not honor. I'll pass in the future when I am craving a good margarita and appetizer.

I like going to Chilis for lunch. It is moderately priced and I haven't had any issues in recent visits! I think the servers hours get cut, if they get bad surveys. That has probably been the reason for better customer service. Which, improves the customer experience. If you've been burned before, go Back! I also love some of the new dishes. I can't remember the name, but their was a chicken and waffle dish that was pretty good and I am a fan of their salads. They also make good drinks for the price.

I visited Chili's last Friday and was charged twice. Once for the correct amount of about $16 and again for $61. I spoke with the manager the following Monday and he informed me that because the transaction was still pending and funds had not actually been taken then the $61 would be back usable in my account by Wednesday, which is today. However, the funds are still pending. My concern is that I'm familiar with businesses putting a small hold on your account to ensure that funds are there when they receive their payment but $61 is nearly four times the amount I was charged and still three business days later I do not have access to MY funds. Furthermore, the payment of $16 was processed and paid on Monday so why exactly are my funds still being held two days later. This was my second time at Chili's and the food and service was pretty good but this hold payment process is very irritating.

Walked in and stood there, just my wife and I, for at least 4 or 5 minutes before we were greeting. The hostess decided to seat a family behind us before she seated us, and tried to be sneaky about it by grabbing menus and walking away and then signaling them from around the corner. She wasn't very good at being sneaky, though, because I looked over and saw her doing it. We finally decided to seat ourselves in the bar area, which the small table was alright since it was just the two of us. The server was great. He constantly kept our drinks full and made great recommendations based on what we wanted. I tipped him well, but really hope his share to the host was minimal if none at all. Overall the visit was good. The food was perfect, the server was fantastic, and the bill was lower than expected. The only downside was the host.