Firehouse Subs Chenal Pkwy

Great location to enjoy a meal, the food is fresh and delicious, and is so wonderful that I wish I had more than just the one.

Atmosphere: 5

Food: 5

Service: 5

People,
I went for the first time and purchased a Pastrami sandwich and it was 🔥 thru now have a loyal fan to include my military ID affords a free drink, go try them!

Atmosphere: 5

Food: 5

Service: 5

It was so good we ate so much and can no longer see our feet. Five stars.

Atmosphere: 5

Food: 5

Service: 5

Brisket was great

Atmosphere: 3

Food: 4

Service: 4

Recommended dishes: Smokehouse Beef \u0026 Cheddar Brisket

Bread makes sandwich. Just wish we could order heavy sauces to make juicier!!!

Atmosphere: 5

Food: 5

Service: 5

The app makes it easy to find and order my food in most convenient way

Atmosphere: 5

Food: 5

Service: 5

Their drink machine was messed up. It was cash only basis because credit card machine was broken.

Dietary restrictions: I have alpha gal allergy and didn't have trouble finding food. They were very good about changing gloves before fixing my food due to allergies.

Atmosphere: 4

Food: 5

Service: 3

DO NOT COME HERE, it's like a lunch line at the Cummins Unit.

Atmosphere: 1

Food: 1

Service: 1

The subs at this location have been consistently delicious

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: New York Steamer

This establishment must be immediately closed due to health concerns. The health department should conduct an investigation and take appropriate action to ensure the safety of the public.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Hook and Ladder Sub

I always have problems with Firehouse and their trashy staff. Clearly they need new managers because I am sick and tired of dealing with their terrible service, wrong orders, and classlessness. I am going to contact corporate.

Atmosphere: 1

Food: 2

Service: 1

Recommended dishes: Club on a Sub

The service was very slow. I waited about a hour for a online orders that was placed in pretty far ahead of time before I arrived for pick up. Workers talked to to each other and had no sense of urgency. Multiple people got their food before me and I was there first. The manager did not help as there were multiple orders that Needed to be fulfilled. Waited so long only for my sandwiches to be made incorrectly. If I hadn’t already paid online i would have left. I will for sure never return. I ended up having to come home and attempt to dress up my own sandwich while doing so notice my bacon was also missing off my sandwich and I have never seen this mini bread before in my life that was made for my med sub. My two sandwiches was a complete disaster! And waste of money. No need to address this with anyone in the store they don’t care.

Atmosphere: 1

Food: 1

Service: 1

Horrible Rude

Atmosphere: 1

Food: 1

Service: 1

Nice looking place, but the food and service is very lacking. The employees weren't friendly at all. I had to ask the cashier if he was ready for my order because he made no attempt to greet me or acknowledge I was even there. His only remark was, "I was waiting on you". They all seem to be very distracted and more concerned with their own conversations. This used to be a nice place, hot food, and friendly staff. I seemed to be more of an obstacle than a paying customer.

I usually eat at home because the fast food service is usually garbage and this place keeps up those expectations. But I got lazy and decided to take a gamble. I got the French Dip, and I'll give the freshness a pass because I did take it to go, but they somehow burnt the AuJus. I could smell it pulling it out the bag. How tf do you burn literal flavored water?! 🤨🤦‍♂️Disappointing for a $22 meal. I'll never eat there again.

Atmosphere: 3

Food: 1

Service: 1

Food was great and counter service was good as well, but one employee in particular needs to either keep their comments about “stragglers” to themself or in the back where said “stragglers” can’t hear them.

Atmosphere: 1

Food: 5

Service: 1