NO ONE EVER ANSWERS THE PHONE HERE!! You literally can’t even place an order because no one will pick up the phone… there online ordering sucks as well so how is this place still open? And if I do drive up there to order in front of someone they are literally standing there watching the phone ring!! I had originally made this review before I had placed/got my food. So adding this part now - in many attempts failed to not being able to call in an order, we ended up placing an order online because they are two simple meatball subs, said to be ready at 6:30 PM were not ready until AN HOUR later - we were told they had to make more meatballs because “today was a busy meatball day.” THEY WERE STILL COLD. We literally had to come home and put them in a toaster oven to be edible. Sad sad excuse for a food establishment.
Atmosphere: 1
Food: 4
Service: 1
Jeannie Sims
I specifically asked for no onions, and got them. My order was to go, so I didn't notice until I got home
Atmosphere: 3
Food: 1
Service: 1
Jordan Govatos
I've received uncooked chicken, waited 20 minutes past my online order time, it's just truly ridiculous how you can screw up such an easy process. They're constantly understaffed, everyone that is working just chats with each other rather than actually doing their job, and just about every time I finally get my food, it's wrong in some way.Quite possibly the worst Firehouse in the state.
Atmosphere: 1
Food: 1
Service: 1
Emma Covey
I came here with a friend and she paid for me food while I waited to order after her to place a to-go order to take home to my boyfriend and after he finally turned around to take my order, he told me I had cut in the line and the guy behind me was first, when I had been waiting behind my friend the whole time. Terrible customer service evertime I visit, I only come back for the food
Atmosphere: 1
Food: 5
Service: 1
Angelique
Store wasn’t busy . Took 45 minutes to get 3 sandwiches made . When you ask how much longer is it going to take , staff is rude and starts complaining that you asked a question . Tried to get a refund so they didn’t have to make the sandwiches and the cashier rolled her eyes and refused . Definitely will not come back . This place is ridiculous
Atmosphere: 1
Food: 2
Service: 1
Alex K
Came with friends and the cashier said she couldn't take any orders in the next 15-20 minutes because they were so short-staffed, so we had to leave. Owner, please staff your restaurant better!
Atmosphere: 4
Food: 5
Service: 2
2tymes tellem
This store moves very slow if you want to eat 5 hours later this is the place to come they don’t tell you your order ready also the food isn’t that good in the short black lady at the counter has a bad
Atmosphere: 2
Food: 1
Service: 1
Wes Dawson
Something has happened recently and now I regularly have to wait 30-40 minutes for my order to be ready. Such a shame, this used to be somewhere quick. Budget about 30-40 minutes of waiting if you plan to order from here.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Chips, Turkey Bacon Ranch
Austin Carracino
Waited 37 minutes for my sub. I left feedback on the receipt review and never heard back. I love Fire House, but not this location.
Service: 1
Landon Burress
0 customer service for pickup orders. There's a sign by the pickup area that states the chips are in my bag and not to grab them but no chips were given to me.
Night shift puts phone on do not disturb! They need to do there job it’s what there payed for!
Duck Tail
Great place to order if you want hairs in your food and half of your order missing when you get home. Legitimately the most poorly managed place I have ever been to in my entire life. Gone three times and have never gotten what I was supposed to.
Atmosphere: 1
Service: 1
Dathne Hall
I ordered from DoorDash (Firehouse sub ) on cantrell for my son. How come why he was biting into the sandwich he pulled chew gum out of the inside of the sandwich, both of them claiming the other person done it now I can’t order from DoorDash or firehouse food because I don’t know what to think. I have never been so disappointed and disgusted in my life.?? I guess I’m going to have to start back cooking at the house because this new type of customer service .????West Markham and Chenal firehouse, and DoorDash ??? although the food was not sealed not acting like they don’t wanna give me back my money DoorDash
Atmosphere: 1
Food: 1
desiree lovell #desirelovell
It’s Christmas Eve ? and my son has been craving Firehouse for 3 days, we walked in and they were fixing to close - they were so nice they opened the cash register back up and they fixed us both sandwiches. Thank you so much for the great service!! Merry Christmas ??! They were all amazing and I am so thankful we went here!!! Thank you!!!
Atmosphere: 5
Food: 5
Service: 5
Charles Honeysuckle
They were just talking and it took 30 minutes. It wasn’t busy but they were just
NO ONE EVER ANSWERS THE PHONE HERE!! You literally can’t even place an order because no one will pick up the phone… there online ordering sucks as well so how is this place still open? And if I do drive up there to order in front of someone they are literally standing there watching the phone ring!! I had originally made this review before I had placed/got my food. So adding this part now - in many attempts failed to not being able to call in an order, we ended up placing an order online because they are two simple meatball subs, said to be ready at 6:30 PM were not ready until AN HOUR later - we were told they had to make more meatballs because “today was a busy meatball day.” THEY WERE STILL COLD. We literally had to come home and put them in a toaster oven to be edible. Sad sad excuse for a food establishment.
Atmosphere: 1
Food: 4
Service: 1
I specifically asked for no onions, and got them. My order was to go, so I didn't notice until I got home
Atmosphere: 3
Food: 1
Service: 1
I've received uncooked chicken, waited 20 minutes past my online order time, it's just truly ridiculous how you can screw up such an easy process. They're constantly understaffed, everyone that is working just chats with each other rather than actually doing their job, and just about every time I finally get my food, it's wrong in some way.Quite possibly the worst Firehouse in the state.
Atmosphere: 1
Food: 1
Service: 1
I came here with a friend and she paid for me food while I waited to order after her to place a to-go order to take home to my boyfriend and after he finally turned around to take my order, he told me I had cut in the line and the guy behind me was first, when I had been waiting behind my friend the whole time. Terrible customer service evertime I visit, I only come back for the food
Atmosphere: 1
Food: 5
Service: 1
Store wasn’t busy . Took 45 minutes to get 3 sandwiches made . When you ask how much longer is it going to take , staff is rude and starts complaining that you asked a question . Tried to get a refund so they didn’t have to make the sandwiches and the cashier rolled her eyes and refused . Definitely will not come back . This place is ridiculous
Atmosphere: 1
Food: 2
Service: 1
Came with friends and the cashier said she couldn't take any orders in the next 15-20 minutes because they were so short-staffed, so we had to leave. Owner, please staff your restaurant better!
Atmosphere: 4
Food: 5
Service: 2
This store moves very slow if you want to eat 5 hours later this is the place to come they don’t tell you your order ready also the food isn’t that good in the short black lady at the counter has a bad
Atmosphere: 2
Food: 1
Service: 1
Something has happened recently and now I regularly have to wait 30-40 minutes for my order to be ready. Such a shame, this used to be somewhere quick. Budget about 30-40 minutes of waiting if you plan to order from here.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Chips, Turkey Bacon Ranch
Waited 37 minutes for my sub. I left feedback on the receipt review and never heard back. I love Fire House, but not this location.
Service: 1
0 customer service for pickup orders. There's a sign by the pickup area that states the chips are in my bag and not to grab them but no chips were given to me.
Service: 1
Restaurantji Recommends
Night shift puts phone on do not disturb! They need to do there job it’s what there payed for!
Great place to order if you want hairs in your food and half of your order missing when you get home. Legitimately the most poorly managed place I have ever been to in my entire life. Gone three times and have never gotten what I was supposed to.
Atmosphere: 1
Service: 1
I ordered from DoorDash (Firehouse sub ) on cantrell for my son. How come why he was biting into the sandwich he pulled chew gum out of the inside of the sandwich, both of them claiming the other person done it now I can’t order from DoorDash or firehouse food because I don’t know what to think. I have never been so disappointed and disgusted in my life.?? I guess I’m going to have to start back cooking at the house because this new type of customer service .????West Markham and Chenal firehouse, and DoorDash ??? although the food was not sealed not acting like they don’t wanna give me back my money DoorDash
Atmosphere: 1
Food: 1
It’s Christmas Eve ? and my son has been craving Firehouse for 3 days, we walked in and they were fixing to close - they were so nice they opened the cash register back up and they fixed us both sandwiches. Thank you so much for the great service!! Merry Christmas ??! They were all amazing and I am so thankful we went here!!! Thank you!!!
Atmosphere: 5
Food: 5
Service: 5
They were just talking and it took 30 minutes. It wasn’t busy but they were just
Atmosphere: 1
Food: 3
Service: 1