The manager is the only reason this place is getting one star. Horrible, rude people. Wrong food. Inaccurate food description on the website. And did I mention the rude people? Manager was kind, but that's it.
Atmosphere: 1
Food: 1
Service: 1
Heather Frost
Downloaded app and ordered. . . . The sandwich was delivered promptly and was even still warm, but there were NO toppings? Just meat, cheese, mustard and bread.... Receipt shows correct customization, so someone didn't read it. Also, chocolate croissant is missing. So while the sandwich is nice, the whole experience isn't worth the $20 I paid.
Food: 1
Service: 5
Dale Rak
The girl that took my order was rude and complacent. She said nothing when I asked a question and handed me the square buzzer for notification for my order and ignored me completely. Then she kind of threw a receipt at me. Apparently she doesn’t like white folks. The lady that was mopping the floors was nicer than she was and the fellow that handed me my order actually was courteous and asked how I was. I replied with how are you and thanked him for handling me my order. I think I’ll take a hard pass on returning to this establishment in the future
Atmosphere: 1
Food: 3
Service: 1
Derrick
The chicken noodle soup was delicious.
Atmosphere: 5
Food: 5
Service: 5
Katherine Aguilar
really bad customer service.
Atmosphere: 2
Food: 2
Service: 1
Alexandre Bessy
If you want a warmed Campbell's Chunky Soup I strongly recommend it!... Only 4 times the price of Walmart and served with a nice piece of very chewy bread. The only good thing is the orange cranberry muffins. But I did not get sick which is always a plus...
Atmosphere: 3
Food: 2
Service: 5
Chris Guy
Pricey, but good quality, okay service, wait times not too long.
Atmosphere: 3
Food: 5
Service: 4
The Murf Murf
Small portions, big prices, bad service.
Atmosphere: 1
Food: 1
Service: 1
David McCandless
Disappointing. Next time I’m in this area I’ll definitely go to Newk’s instead - especially since they have a kids eat for 99 cents offer.Negatives:I walk in and the cashier tells me, ‘Breakfast is over.’ It would have been nice if she would have said something like, ‘Hi, welcome.’I ordered a coffee and had to wait about 30 minutes to actually get coffee because both hazelnut AND dark roast were unavailable. The staff didn’t know their dark roast was empty nor that their half and half was empty. This experience made me think, ‘Maybe this is how Panera makes money on the Sip Club. They just don’t have coffee brewed when you show up?’The guy in the kitchen handed me my plates of food but forgot to give me my coffee cup. I’m glad I remembered. I ordered online.I asked the cashier if any soups are gluten free. She looked puzzled and got the help of a coworker who seems more confident. I doubted his word and just looked at the Panera website and confirmed for them.Positives:Food was tasty and order accurate.
Atmosphere: 3
Food: 4
Service: 1
Amanda Williams
Came to order my favorites and stood in line waiting 2nd place and no one came to the counter despite at least five service people seeing people at the counter and not even greeting customers. I walked out. Went next door to potbelly where I was immediately greeted.
Placed an order for a coffee and a cinnamon roll on the app. Get there and they’re out of cinnamon rolls ? The coffee was good
Atmosphere: 5
Food: 5
Service: 5
Robert Gilmore
Tried ordering two different items on the menu but neither were available.
Tarquan Bell
i ordered a sandwich and didn't get everything on the sandwich I paid for and I'm highly disappointed with what I got.
Atmosphere: 3
Food: 1
Service: 3
Andrew Travis
TLDR: If you like Panera, that's fine, I do too, but don't go to this one.I enjoy Panera's food a lot. I have no problem with the food here. My problem is how unorganized the people are here. I heard multiple times "We need to make a system this is just not working" and it's only 8 am in the morning. I've been here I think twice now and it's always like this. Mind you this is my first review and I'm 19 so I don't even care about it that much but come on man I just want my food without standing here listening to them yell at each other for 35 minutes. The poor girl next to me only ordered two pumpkin muffins and literally only got one, and it probably took her an extra 10 minutes to figure all of that out. this was after she waited probably 20 minutes as well. If you like Panera, that's fine, but don't go to this one.
Atmosphere: 1
Food: 4
Service: 1
Cory Garrett
-Sandwiches not labeled-23 minutes wait to receive 4 sandwiches- inattentive staff- drink machine inoperableLet’s just leave the Panera bread in the good suburbs.
The manager is the only reason this place is getting one star. Horrible, rude people. Wrong food. Inaccurate food description on the website. And did I mention the rude people? Manager was kind, but that's it.
Atmosphere: 1
Food: 1
Service: 1
Downloaded app and ordered. . . . The sandwich was delivered promptly and was even still warm, but there were NO toppings? Just meat, cheese, mustard and bread.... Receipt shows correct customization, so someone didn't read it. Also, chocolate croissant is missing. So while the sandwich is nice, the whole experience isn't worth the $20 I paid.
Food: 1
Service: 5
The girl that took my order was rude and complacent. She said nothing when I asked a question and handed me the square buzzer for notification for my order and ignored me completely. Then she kind of threw a receipt at me. Apparently she doesn’t like white folks. The lady that was mopping the floors was nicer than she was and the fellow that handed me my order actually was courteous and asked how I was. I replied with how are you and thanked him for handling me my order. I think I’ll take a hard pass on returning to this establishment in the future
Atmosphere: 1
Food: 3
Service: 1
The chicken noodle soup was delicious.
Atmosphere: 5
Food: 5
Service: 5
really bad customer service.
Atmosphere: 2
Food: 2
Service: 1
If you want a warmed Campbell's Chunky Soup I strongly recommend it!... Only 4 times the price of Walmart and served with a nice piece of very chewy bread. The only good thing is the orange cranberry muffins. But I did not get sick which is always a plus...
Atmosphere: 3
Food: 2
Service: 5
Pricey, but good quality, okay service, wait times not too long.
Atmosphere: 3
Food: 5
Service: 4
Small portions, big prices, bad service.
Atmosphere: 1
Food: 1
Service: 1
Disappointing. Next time I’m in this area I’ll definitely go to Newk’s instead - especially since they have a kids eat for 99 cents offer.Negatives:I walk in and the cashier tells me, ‘Breakfast is over.’ It would have been nice if she would have said something like, ‘Hi, welcome.’I ordered a coffee and had to wait about 30 minutes to actually get coffee because both hazelnut AND dark roast were unavailable. The staff didn’t know their dark roast was empty nor that their half and half was empty. This experience made me think, ‘Maybe this is how Panera makes money on the Sip Club. They just don’t have coffee brewed when you show up?’The guy in the kitchen handed me my plates of food but forgot to give me my coffee cup. I’m glad I remembered. I ordered online.I asked the cashier if any soups are gluten free. She looked puzzled and got the help of a coworker who seems more confident. I doubted his word and just looked at the Panera website and confirmed for them.Positives:Food was tasty and order accurate.
Atmosphere: 3
Food: 4
Service: 1
Came to order my favorites and stood in line waiting 2nd place and no one came to the counter despite at least five service people seeing people at the counter and not even greeting customers. I walked out. Went next door to potbelly where I was immediately greeted.
Atmosphere: 1
Service: 1
Restaurantji Recommends
Placed an order for a coffee and a cinnamon roll on the app. Get there and they’re out of cinnamon rolls ? The coffee was good
Atmosphere: 5
Food: 5
Service: 5
Tried ordering two different items on the menu but neither were available.
i ordered a sandwich and didn't get everything on the sandwich I paid for and I'm highly disappointed with what I got.
Atmosphere: 3
Food: 1
Service: 3
TLDR: If you like Panera, that's fine, I do too, but don't go to this one.I enjoy Panera's food a lot. I have no problem with the food here. My problem is how unorganized the people are here. I heard multiple times "We need to make a system this is just not working" and it's only 8 am in the morning. I've been here I think twice now and it's always like this. Mind you this is my first review and I'm 19 so I don't even care about it that much but come on man I just want my food without standing here listening to them yell at each other for 35 minutes. The poor girl next to me only ordered two pumpkin muffins and literally only got one, and it probably took her an extra 10 minutes to figure all of that out. this was after she waited probably 20 minutes as well. If you like Panera, that's fine, but don't go to this one.
Atmosphere: 1
Food: 4
Service: 1
-Sandwiches not labeled-23 minutes wait to receive 4 sandwiches- inattentive staff- drink machine inoperableLet’s just leave the Panera bread in the good suburbs.
Atmosphere: 1
Food: 3
Service: 1