I had to fly out this trip with a sprained and fractured ankle (I couldn’t walk on it at all). I rolled in to the store on my one leg scooter and wait in line for forever. I ordered a hot lavender matcha latte. Takes a while to come out. When it does, I can smell the coffee through the lid. I take a sip—tastes like coffee with lavender. I asked the girl behind the counter if my drink was matcha. She stares at me for a second and I say hesitantly (starting to think maybe they just made it poorly and it just is bad-tasting matcha), “I ordered matcha, but it kind of tastes like coffee.” Without thinking, she says, “Oh yeah, it’s matcha.” I clumsily wheel off, now with one hand clutching the coffee. I get back to my gate, taste it again, open the lid, and confirm that they in fact gave me coffee. I stumble my way back, go to the counter (no customer was at the counter other than me, and there were four people working), but they ignore me for a bit. Finally I just speak up and tell them that I was right, I was given coffee. They don’t apologize, just pour my drink out and say, “Ok we will remake your drink.” I say, “Yes and I would like a refund as well.” They don’t even acknowledge me, so I wheel to the cashier and tell her what happened. She was the only nice, customer-service oriented person working at that time (7/15/2025 at about 12:30 pm). Her name was Liz and she was very sweet and apologetic, and honestly she deserves a raise, if only for the fact that she has to put up with her coworkers all day. When the others saw that she was also giving me a refund, they refused to make my drink, so she said she would do it for me. I was stunned. The three others do not belong in the service industry. Liz made me my matcha and apologized again. Then I got to struggle back to my gate once more. I would like to clarify that I did not once raise my voice or act like a “Karen” in this experience. I felt like I was in some alternate reality where they just threw random people in a Starbucks and told them to try their hand at working for the first time in their lives.
Atmosphere: 1
Food: 1
Service: 1
DJ Hoyt
Thank you for the amazing customer service, guest 1st experience and even when you were less than 10 mins from closing, yall did amazing. Thank you to Gabriel and Taniyah.
Atmosphere: 5
Food: 5
Service: 5
Jim Wingate
I wish I could give this a higher rating. I went to Starbucks at the Bill and Hillary Clinton Airport, and decided to eat Starbucks. I ordered the ham and cheese sandwich and the chocolate cake pop. My cousin ordered the strawberry açaí refresher. They had nothing here! Let me list a FEW things they didn’t have. 1. Strawberry açaí refresher 2. Chocolate and Birthday cake pop 3. Pink drink 4. Ham and cheese sandwich The person serving us there was nice but very inefficient. I ended up getting the Strawberry cream cake pop and the turkey with egg sandwich. My cousin ended up with vanilla bean drink and a cookie.
DAVID HENAO
Ordering a regular coffee here takes 45 minutes..
Cody Fox
Absolutely disgusting Latte.
Miami Man
Don't be cheap, and hire more workers. Took 40 minutes to get a coffee and sandwich.
Atmosphere: 1
Food: 1
Service: 1
Trent
1 tablespoon of grounds in my grande pike.
Atmosphere: 2
Food: 2
Service: 3
Pri Ya
They never made my drink. Probably lost the order. They acted like someone else took it. But, I was standing there the whole time with other people and it was never made. AND then they gave me attitude for standing there for too long without asking about it. I was just waiting patiently as I thought it was probably taking longer to make mine. Totally incompetent staff. I have a lot of family and friends who travel via LIT and I will make sure they know about this too. What a joke.
Atmosphere: 1
Food: 2
Service: 1
Greater Nethland
Literally one of the only single good about Bill Clinton National Airport. Service is quick, efficient, and--most importantly--kind. You can tell the the workers try their best to have fun and this lightens up the rather melancholy mood present so often at airports. One of my favorite Starbucks' and that's saying a lot from someone who prefers Dutch Brothers and Dunkin donuts!
Atmosphere: 4
Food: 5
Service: 5
Vicki Adamson
I asked for a mocha with split pumps of chocolate. The worker was rude to person in back and said I would be charged for 2 extra pumps. When I asked how many pumps were in the grande she said 4. When I tried to say something she raised her voice, said I know what you want. I said never-mind and I walked away!
Always the highlight of my day when I get to visit
Kid-friendliness: Family's oriented
Atmosphere: 5
Food: 4
Service: 5
Sandi Smith
I was trying to order a Frappuccino and the lady said "oh I ain't making any Frappuccinos" no explanation as to why she wasn't. I've had better service here before. And it was filthy! Do better.
Atmosphere: 1
Service: 1
はし藤本店若旦那上中康成（chopsticks Young master）
The menu was limited, but I was hungry so that was a good thing.
Atmosphere: 5
Food: 5
Service: 5
Someone Else
Sucks. Card only, will not recieve cash
As tourist, it meant 'no coffee'; for them: no business.
Globalist 'cashless' Business, Complicit with destroying the western economy.
It was once illegal to refuse legal tender.
Shame.
Service: 1
Sharon James
Ok you guys, this is Starbucks, nothing but all Good...?
I had to fly out this trip with a sprained and fractured ankle (I couldn’t walk on it at all). I rolled in to the store on my one leg scooter and wait in line for forever. I ordered a hot lavender matcha latte. Takes a while to come out. When it does, I can smell the coffee through the lid. I take a sip—tastes like coffee with lavender. I asked the girl behind the counter if my drink was matcha. She stares at me for a second and I say hesitantly (starting to think maybe they just made it poorly and it just is bad-tasting matcha), “I ordered matcha, but it kind of tastes like coffee.” Without thinking, she says, “Oh yeah, it’s matcha.” I clumsily wheel off, now with one hand clutching the coffee. I get back to my gate, taste it again, open the lid, and confirm that they in fact gave me coffee. I stumble my way back, go to the counter (no customer was at the counter other than me, and there were four people working), but they ignore me for a bit. Finally I just speak up and tell them that I was right, I was given coffee. They don’t apologize, just pour my drink out and say, “Ok we will remake your drink.” I say, “Yes and I would like a refund as well.” They don’t even acknowledge me, so I wheel to the cashier and tell her what happened. She was the only nice, customer-service oriented person working at that time (7/15/2025 at about 12:30 pm). Her name was Liz and she was very sweet and apologetic, and honestly she deserves a raise, if only for the fact that she has to put up with her coworkers all day. When the others saw that she was also giving me a refund, they refused to make my drink, so she said she would do it for me. I was stunned. The three others do not belong in the service industry. Liz made me my matcha and apologized again. Then I got to struggle back to my gate once more. I would like to clarify that I did not once raise my voice or act like a “Karen” in this experience. I felt like I was in some alternate reality where they just threw random people in a Starbucks and told them to try their hand at working for the first time in their lives.
Atmosphere: 1
Food: 1
Service: 1
Thank you for the amazing customer service, guest 1st experience and even when you were less than 10 mins from closing, yall did amazing. Thank you to Gabriel and Taniyah.
Atmosphere: 5
Food: 5
Service: 5
I wish I could give this a higher rating.
I went to Starbucks at the Bill and Hillary Clinton Airport, and decided to eat Starbucks. I ordered the ham and cheese sandwich and the chocolate cake pop. My cousin ordered the strawberry açaí refresher. They had nothing here! Let me list a FEW things they didn’t have.
1. Strawberry açaí refresher
2. Chocolate and Birthday cake pop
3. Pink drink
4. Ham and cheese sandwich
The person serving us there was nice but very inefficient. I ended up getting the Strawberry cream cake pop and the turkey with egg sandwich. My cousin ended up with vanilla bean drink and a cookie.
Ordering a regular coffee here takes 45 minutes..
Absolutely disgusting Latte.
Don't be cheap, and hire more workers. Took 40 minutes to get a coffee and sandwich.
Atmosphere: 1
Food: 1
Service: 1
1 tablespoon of grounds in my grande pike.
Atmosphere: 2
Food: 2
Service: 3
They never made my drink. Probably lost the order. They acted like someone else took it. But, I was standing there the whole time with other people and it was never made. AND then they gave me attitude for standing there for too long without asking about it. I was just waiting patiently as I thought it was probably taking longer to make mine. Totally incompetent staff. I have a lot of family and friends who travel via LIT and I will make sure they know about this too. What a joke.
Atmosphere: 1
Food: 2
Service: 1
Literally one of the only single good about Bill Clinton National Airport. Service is quick, efficient, and--most importantly--kind. You can tell the the workers try their best to have fun and this lightens up the rather melancholy mood present so often at airports. One of my favorite Starbucks' and that's saying a lot from someone who prefers Dutch Brothers and Dunkin donuts!
Atmosphere: 4
Food: 5
Service: 5
I asked for a mocha with split pumps of chocolate. The worker was rude to person in back and said I would be charged for 2 extra pumps. When I asked how many pumps were in the grande she said 4. When I tried to say something she raised her voice, said I know what you want. I said never-mind and I walked away!
Atmosphere: 1
Service: 1
Restaurantji Recommends
Always the highlight of my day when I get to visit
Kid-friendliness: Family's oriented
Atmosphere: 5
Food: 4
Service: 5
I was trying to order a Frappuccino and the lady said "oh I ain't making any Frappuccinos" no explanation as to why she wasn't. I've had better service here before. And it was filthy! Do better.
Atmosphere: 1
Service: 1
The menu was limited, but I was hungry so that was a good thing.
Atmosphere: 5
Food: 5
Service: 5
Sucks. Card only, will not recieve
cash
As tourist, it meant 'no coffee'; for them: no business.
Globalist 'cashless' Business, Complicit with destroying the western economy.
It was once illegal to refuse legal tender.
Shame.
Service: 1
Ok you guys, this is Starbucks, nothing but all Good...?
Atmosphere: 5
Food: 5
Service: 5
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