Sandy and Cassidy were awesome! I came in with a big order from work and they didn’t get annoyed and even helped bring my food to the car. Thanks so much ladies😊
Joseph Stevens
I love Wendy's
Barry Hornae
This is literally the slowest fast food restaurant I have ever been to. And I've been to some slow ones. I have have waited less time at a restaurant that you actually sat down and perused a menu between the time I was set and the time I got my food than this Wendy's. After 8:00 p.m. the lobby was locked. Not even during a rush. The fries are always cold. They often get the orders wrong. The worst Wendy's ever.
Update. Recently I ordered dinner for me and my family. Getting off work, went to the drive-thru and got home to find out that my Dave's triple was raw. All three patties. When I called the store to explain to them they essentially called me a liar saying their grill was on a timer so they don't understand how that could happen. So when I took the burger back up there and showed it to them they were immediately apologetic and offered to replace it but that was it. I had to waste time, gas, and effort just to get what I originally paid for. Ridiculous
Christian Jimenez
They would not answer me at the window and after wait 10 or more minutes, told me to go around at the back of the line. They became hostile after I pleaded so I left without my food. I wait a total of 25 minutes there, wasted. Don't eat here
Martin Lovelace-Chandler
This has to be the shittiest Wendy’s in the USA. It’s not hard to read instructions. The baked potato taste like soap. oh and the manager isn’t friendly at all. Fire her and fire the whole staff and start over
Christopher Velasco
Had barely any traffic, took forever, left
Christopher Lagajino
Very poor customer service from women at drive though this morning. Rude.
Atmosphere: 1
Food: 1
Lance Hughey
For a $35 dollar order you think I could get hot fries and the correct hamburger that I ordered. That explains no customer in the drive through line at 6 o’clock on a Sunday night…. Do better
Atmosphere: 3
Food: 1
Service: 3
Diane Turley
Nothing like paying $12 for 2 ice cold chilis that took some time. Fries were great and the only thing hot
Stay away from this Wendy’s (Lowell exit). Place is totally chaotic!! Today, on September 29, 2024, the manager on site is literally talking down to the employees like they are nothing. It’s bad… also, stating that she can care less if customers leave the line or leave the dining because they only have four people working. Won’t be back at this Wendy’s.
Atmosphere: 1
Food: 3
Service: 1
Stacey Han
Waited in drive thru for 15 mins… only one car moved up. Dining area closed, if it is that hard they really should close the restaurant and reopen when they have proper staffing.
Melissa Welfel
They've changed the team resulting in horrible customer service.
Atmosphere: 1
Food: 1
Service: 1
Robin Ford
Came to order food and the lobby was locked/closed at 7:30. With a long drive thru line. Are the lobby hours different from other stores around?
Atmosphere: 2
Food: 4
Service: 2
Ruth Newman
35 minutes to get thru drive through on a Saturday at 9:30 am.
I was here on a weekday and it took 45 minutes at lunch.
Sandy and Cassidy were awesome! I came in with a big order from work and they didn’t get annoyed and even helped bring my food to the car. Thanks so much ladies😊
I love Wendy's
This is literally the slowest fast food restaurant I have ever been to. And I've been to some slow ones. I have have waited less time at a restaurant that you actually sat down and perused a menu between the time I was set and the time I got my food than this Wendy's. After 8:00 p.m. the lobby was locked. Not even during a rush. The fries are always cold. They often get the orders wrong. The worst Wendy's ever.
Update. Recently I ordered dinner for me and my family. Getting off work, went to the drive-thru and got home to find out that my Dave's triple was raw. All three patties. When I called the store to explain to them they essentially called me a liar saying their grill was on a timer so they don't understand how that could happen. So when I took the burger back up there and showed it to them they were immediately apologetic and offered to replace it but that was it. I had to waste time, gas, and effort just to get what I originally paid for. Ridiculous
They would not answer me at the window and after wait 10 or more minutes, told me to go around at the back of the line. They became hostile after I pleaded so I left without my food. I wait a total of 25 minutes there, wasted. Don't eat here
This has to be the shittiest Wendy’s in the USA. It’s not hard to read instructions. The baked potato taste like soap. oh and the manager isn’t friendly at all. Fire her and fire the whole staff and start over
Had barely any traffic, took forever, left
Very poor customer service from women at drive though this morning. Rude.
Atmosphere: 1
Food: 1
For a $35 dollar order you think I could get hot fries and the correct hamburger that I ordered. That explains no customer in the drive through line at 6 o’clock on a Sunday night…. Do better
Atmosphere: 3
Food: 1
Service: 3
Nothing like paying $12 for 2 ice cold chilis that took some time. Fries were great and the only thing hot
Atmosphere: 1
Food: 1
Service: 5
Food was hot, service was friendly & fast!
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Stay away from this Wendy’s (Lowell exit). Place is totally chaotic!! Today, on September 29, 2024, the manager on site is literally talking down to the employees like they are nothing. It’s bad… also, stating that she can care less if customers leave the line or leave the dining because they only have four people working. Won’t be back at this Wendy’s.
Atmosphere: 1
Food: 3
Service: 1
Waited in drive thru for 15 mins… only one car moved up. Dining area closed, if it is that hard they really should close the restaurant and reopen when they have proper staffing.
They've changed the team resulting in horrible customer service.
Atmosphere: 1
Food: 1
Service: 1
Came to order food and the lobby was locked/closed at 7:30. With a long drive thru line. Are the lobby hours different from other stores around?
Atmosphere: 2
Food: 4
Service: 2
35 minutes to get thru drive through on a Saturday at 9:30 am.
I was here on a weekday and it took 45 minutes at lunch.
Why is nobody noticing
Atmosphere: 1
Food: 3
Service: 1
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