I ordered the #1 which was a double bacon cheese deluxe meal, my boyfriend ordered a #3 which is a double backyard bacon ranch meal. The cashier decided to ring us up for two #1’s, one triple and one double. After getting home we realized our food order was wrong. No one else was in the lobby or drive thru during our visit so I don’t understand how she got it wrong. Also, the food she charged us for cost more than what we wanted. After a phone call where we were assured it would be taken care of he had to drive back up there. He returned the food. Yes, the food was replaced but he had to request fresh fries or else they wouldn’t have been given and the cashier had a very lackadaisical attitude about it. She did not offer an apology or to refund the difference of the meals. The food was actually good but the service left much to be desired.
Atmosphere: 5
Food: 4
Service: 1
Ali Grice
The person taking the drive thru orders was VERY RUDE she had and attitude because we could not hear her and then rolls her eyes as we pull of FIRE HER!
Food: 3
Service: 1
Rachel Piker
Good value Good food
Atmosphere: 4
Food: 4
Service: 4
offlimits
Lobby locked at 11.24 am on sunday. Employes messing around. Cold chicken.... Dont stop here to eat.
Sue Morrow
The Dairy Queen in Monticello has very friendly and efficient workers. The chicken strips were hot and delicious. The blizzards were made perfectly. It's nice to be waited on by a smiling worker who takes care of each customer.
Atmosphere: 5
Food: 5
Service: 5
Mackenzie Bayless
very slow
Judy Day
Ordered 2 large chocolate brownie extremes. At same time. One of these is poor quality.
Cheyenne Hobdy
Tried to order in the drive thru and the lady couldn’t hear me and so I spoke a little louder and she said “don’t yell at me” very rude might I add. If you don’t want to work in customer service don’t, but don’t be rude to people when they are simply trying to speak louder so the order can be taken.
Never been a fan of DQ food…but being that there are very few places for a quick dessert in Monticello, we stop by every so often for ice cream.
Service is typically pretty quick and the staff are friendly. My biggest problem with this location is they skimp on their product. On more than occasion, we’ve gotten Blizzards like pictured. If I’m paying nearly $5 for even a mini-sized Blizzard, at least fill the cup.
Atmosphere: 3
Food: 3
Service: 4
Doyle Bottoms
Food was good
Atmosphere: 5
Food: 5
Service: 5
Michael Ramos
30 minutes for fast food and still waiting on a burger. What a joke ?.
Atmosphere: 1
Food: 1
Service: 1
sivilized artisan
Shift Leader Edward was on point with his professionalism and courtesy. Clean restaurant, great food.
No ingredients for a dipped cone.
What a bummer.
I ordered the #1 which was a double bacon cheese deluxe meal, my boyfriend ordered a #3 which is a double backyard bacon ranch meal. The cashier decided to ring us up for two #1’s, one triple and one double. After getting home we realized our food order was wrong. No one else was in the lobby or drive thru during our visit so I don’t understand how she got it wrong. Also, the food she charged us for cost more than what we wanted. After a phone call where we were assured it would be taken care of he had to drive back up there. He returned the food. Yes, the food was replaced but he had to request fresh fries or else they wouldn’t have been given and the cashier had a very lackadaisical attitude about it. She did not offer an apology or to refund the difference of the meals. The food was actually good but the service left much to be desired.
Atmosphere: 5
Food: 4
Service: 1
The person taking the drive thru orders was VERY RUDE she had and attitude because we could not hear her and then rolls her eyes as we pull of FIRE HER!
Food: 3
Service: 1
Good value
Good food
Atmosphere: 4
Food: 4
Service: 4
Lobby locked at 11.24 am on sunday. Employes messing around. Cold chicken.... Dont stop here to eat.
The Dairy Queen in Monticello has very friendly and efficient workers. The chicken strips were hot and delicious. The blizzards were made perfectly. It's nice to be waited on by a smiling worker who takes care of each customer.
Atmosphere: 5
Food: 5
Service: 5
very slow
Ordered 2 large chocolate brownie extremes. At same time. One of these is poor quality.
Tried to order in the drive thru and the lady couldn’t hear me and so I spoke a little louder and she said “don’t yell at me” very rude might I add. If you don’t want to work in customer service don’t, but don’t be rude to people when they are simply trying to speak louder so the order can be taken.
Employees are rude.
Atmosphere: 4
Food: 2
Service: 1
Restaurantji Recommends
Employees are rude.
Never been a fan of DQ food…but being that there are very few places for a quick dessert in Monticello, we stop by every so often for ice cream.
Service is typically pretty quick and the staff are friendly. My biggest problem with this location is they skimp on their product. On more than occasion, we’ve gotten Blizzards like pictured. If I’m paying nearly $5 for even a mini-sized Blizzard, at least fill the cup.
Atmosphere: 3
Food: 3
Service: 4
Food was good
Atmosphere: 5
Food: 5
Service: 5
30 minutes for fast food and still waiting on a burger. What a joke ?.
Atmosphere: 1
Food: 1
Service: 1
Shift Leader Edward was on point with his professionalism and courtesy. Clean restaurant, great food.
Atmosphere: 5
Food: 5
Service: 5
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