Why are they not fixing anything at this restaurant? There are maybe 7 stalls that work and it's been like this for the 4 years I've worked in Morrilton with more and more stalls breaking down.
James Calhoun
Put in a small order at the drive in. After waiting almost 15 minutes, pushed the button to see what was going on. Was told they were only taking drive through orders. I told the person on the speaker we already put in an order and she told us if we wanted anything going through the drive thru.
Kelly Kirby
I worked in the food industry for my entire adult life. Everything from a 5 star French restaurants to food trucks at races where the amount of people we served would shut down most fast food restaurants because they couldn’t keep up. I say this so people understand I’m not trying to be a “. Karen “ I’ve worked these jobs and I know what it’s like to deal with the public. This Sonic looks like it’s falling apart. It looks dirty and whoever the owner of this franchise is should be ashamed. That being said every time I go there it’s a waiting game. No matter how many patrons there are. God forbid there’s more that 4. I don’t blame the staff. I blame management/owner. The people working there are just trying to make a living but they aren’t being properly trained to do the job. Somewhere along the line someone has failed these employees. So next time you’re there and you’re waiting forever and or get terrible service make sure you save your receipt and call corporate. Please when you do remember that the failure isn’t in the staffing it’s in ownership.
We pulled up pressed the button. The light went off. Pressed the button again, light went off again. We left. Poor service.
Atmosphere: 1
Food: 1
Service: 1
Nickie Lopez
The people can never hear us over the speaker.
Atmosphere: 1
Food: 3
Service: 2
Sonya Roberson
Great Slushies and Mozzarella Sticks?
Parking: Morrilton, Arkansas
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Mozzarella Sticks, Beef Hot Dog, Tots, Fries
Matthew McCain
As a former MultiUnit Partner of DL Rogers Corp., I am absolutely APPALLED at the service we received, the lack of professionalism, the wait time in the drive thru (9 minutes and that's rounding down, and DISGUSTED at the quality of "food" (if thats what you would like to call it). I understand long times if you are busy in either the stalls or the drive thru or both, but this was far from the situation. After almost 10 minutes wait at the physical window, we received our 2 Double CheeseBurgers. My wife bites into hers first. The patty has been on the holding unit for SO LONG that it nearly broke off her front tooth! WE WAITED 10 MINUTES FOR THE WORSE BURGERS WE HAVE EVER EVER EVER EATEN!! The night manager should feel ASHAMED for the food that he is and I'm sure has been serving this community. Take some pride in your food quality and most of your customers service. This is unacceptable for any Restraunt, but for a Sonic Drive In.... IT SHOULD NEVER HAPPEN! I would give you the receipt details, but we did not receive one. Maybe because they knew how bad this food product is and was going to be. Get it together guys!
Atmosphere: 1
Food: 1
Service: 1
April F.
The food was cold, we were not offered or given a receipt. The young girls were friendly, but told us at 2 different stalls, that the stalls were broken and to come to the drive through...went to the drive through and sat there for abt 15 min listening to them laugh and joke with eachother. Normally wouldn't bother me if food was hot and fresh, but to get cold (not even luke warm) food after a wait like that was ridiculous.
Atmosphere: 2
Food: 1
Service: 3
Robyn Johnson
Have had BAD service in Morrilton several times. Half the stalls don't work, my order said on its way but 10 minutes later nothing. Two cars after me got their food before me and I ordered shakes. When asked about my order was told waiting on 1 shake. They were small shakes it shouldn't take as long as it did. Won't be going back to Morrilton.
Atmosphere: 1
Food: 4
Service: 1
Garrett Hartman
Took me almost a hour to get my food and it wasn’t that much. They were not busy, there were only 2 cars me and a random.
If I could go less than 1 star I would! Horrible experience! It started with trying to place the order. The ordering sign didn't work and the car hop said she couldn't hear anything. She spoke so fast and did not enunciate, so we thought she asked us to turn the car off. We tried again to place our order only to be scolded that she couldn't hear us and abruptly shut off the speaker. We moved to another stall and attempted our order again. This time she could hear us just fine. But when she repeated the order she did it so fast we couldn't understand her. We asked her to repeat it again but slower. She did...for part of the order then she went back to being an autioner! We finally got our order and the burgers were burnt! The tots my husband got were cold and practically raw. The only thing good on our orders were the drinks and the pickle fries. The restaurant was in horrible repair and filthy. Restrooms were nasty and uncleaned. Lights out and naked bulbs all over the place. The manager and several employees of this restaurant should be fired. The absolute worst restaurant I have ever been to ever!
Atmosphere: 1
Food: 1
Service: 1
tehkingvx
Half the screens don't work and I've never been able to get the card reader to work
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Double Cheeseburger
Melissa Cole
the absolute WORST sonic ever!!! rude customer service every time I come here and they always mess up my order and are rude about it.
Atmosphere: 1
Food: 1
Service: 1
ThunderHog
Just embarrassing how many stalls are out of order or have screens that just don't work. I had to pull into FIVE (no exaggeration) different stalls just to get a functioning screen. Food is fine. Service is fine. No excuse for an establishment to have this many machines simply not work.
Atmosphere: 1
Reagan Stover
Please fix your speakers. I had to literally yell at the speakers to place an order.
Why are they not fixing anything at this restaurant? There are maybe 7 stalls that work and it's been like this for the 4 years I've worked in Morrilton with more and more stalls breaking down.
Put in a small order at the drive in. After waiting almost 15 minutes, pushed the button to see what was going on. Was told they were only taking drive through orders. I told the person on the speaker we already put in an order and she told us if we wanted anything going through the drive thru.
I worked in the food industry for my entire adult life. Everything from a 5 star French restaurants to food trucks at races where the amount of people we served would shut down most fast food restaurants because they couldn’t keep up. I say this so people understand I’m not trying to be a “. Karen “ I’ve worked these jobs and I know what it’s like to deal with the public. This Sonic looks like it’s falling apart. It looks dirty and whoever the owner of this franchise is should be ashamed. That being said every time I go there it’s a waiting game. No matter how many patrons there are. God forbid there’s more that 4. I don’t blame the staff. I blame management/owner. The people working there are just trying to make a living but they aren’t being properly trained to do the job. Somewhere along the line someone has failed these employees. So next time you’re there and you’re waiting forever and or get terrible service make sure you save your receipt and call corporate. Please when you do remember that the failure isn’t in the staffing it’s in ownership.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Mozzarella Sticks, Beef Hot Dog, Double Cheeseburger, Fries, Popcorn Chicken
We pulled up pressed the button. The light went off. Pressed the button again, light went off again. We left. Poor service.
Atmosphere: 1
Food: 1
Service: 1
The people can never hear us over the speaker.
Atmosphere: 1
Food: 3
Service: 2
Great Slushies and Mozzarella Sticks?
Parking: Morrilton, Arkansas
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Mozzarella Sticks, Beef Hot Dog, Tots, Fries
As a former MultiUnit Partner of DL Rogers Corp., I am absolutely APPALLED at the service we received, the lack of professionalism, the wait time in the drive thru (9 minutes and that's rounding down, and DISGUSTED at the quality of "food" (if thats what you would like to call it). I understand long times if you are busy in either the stalls or the drive thru or both, but this was far from the situation. After almost 10 minutes wait at the physical window, we received our 2 Double CheeseBurgers. My wife bites into hers first. The patty has been on the holding unit for SO LONG that it nearly broke off her front tooth! WE WAITED 10 MINUTES FOR THE WORSE BURGERS WE HAVE EVER EVER EVER EATEN!! The night manager should feel ASHAMED for the food that he is and I'm sure has been serving this community. Take some pride in your food quality and most of your customers service. This is unacceptable for any Restraunt, but for a Sonic Drive In.... IT SHOULD NEVER HAPPEN! I would give you the receipt details, but we did not receive one. Maybe because they knew how bad this food product is and was going to be. Get it together guys!
Atmosphere: 1
Food: 1
Service: 1
The food was cold, we were not offered or given a receipt.
The young girls were friendly, but told us at 2 different stalls, that the stalls were broken and to come to the drive through...went to the drive through and sat there for abt 15 min listening to them laugh and joke with eachother. Normally wouldn't bother me if food was hot and fresh, but to get cold (not even luke warm) food after a wait like that was ridiculous.
Atmosphere: 2
Food: 1
Service: 3
Have had BAD service in Morrilton several times. Half the stalls don't work, my order said on its way but 10 minutes later nothing. Two cars after me got their food before me and I ordered shakes. When asked about my order was told waiting on 1 shake. They were small shakes it shouldn't take as long as it did. Won't be going back to Morrilton.
Atmosphere: 1
Food: 4
Service: 1
Took me almost a hour to get my food and it wasn’t that much. They were not busy, there were only 2 cars me and a random.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
If I could go less than 1 star I would! Horrible experience!
It started with trying to place the order. The ordering sign didn't work and the car hop said she couldn't hear anything. She spoke so fast and did not enunciate, so we thought she asked us to turn the car off. We tried again to place our order only to be scolded that she couldn't hear us and abruptly shut off the speaker. We moved to another stall and attempted our order again. This time she could hear us just fine. But when she repeated the order she did it so fast we couldn't understand her. We asked her to repeat it again but slower. She did...for part of the order then she went back to being an autioner! We finally got our order and the burgers were burnt! The tots my husband got were cold and practically raw. The only thing good on our orders were the drinks and the pickle fries. The restaurant was in horrible repair and filthy. Restrooms were nasty and uncleaned. Lights out and naked bulbs all over the place. The manager and several employees of this restaurant should be fired. The absolute worst restaurant I have ever been to ever!
Atmosphere: 1
Food: 1
Service: 1
Half the screens don't work and I've never been able to get the card reader to work
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Double Cheeseburger
the absolute WORST sonic ever!!! rude customer service every time I come here and they always mess up my order and are rude about it.
Atmosphere: 1
Food: 1
Service: 1
Just embarrassing how many stalls are out of order or have screens that just don't work. I had to pull into FIVE (no exaggeration) different stalls just to get a functioning screen. Food is fine. Service is fine. No excuse for an establishment to have this many machines simply not work.
Atmosphere: 1
Please fix your speakers. I had to literally yell at the speakers to place an order.
Atmosphere: 1
Food: 1
Service: 1
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