Cause me and my fiance called to ask one question and they are going to get attitude for no reason
Chloe Hurford
This is the worst McDonalds, management does not care. Customer service is nonexistent and don’t make any customizations to an order, they won’t even bother reading the order. Spent $50, none of my order was correct, no sauce, no napkins, I was shorted chicken nuggets also no ice in the drinks. Called to make manager aware, she didn’t even apologize!
Atmosphere: 1
Food: 1
Service: 1
Phil Eickmeyer
The best bqpounder i ever had! The workers were all working together in perfect sequence. I could tell that everybody there cared about their customers and what they did. Day after christmas away from family to work is tough but i really appreciate you coming in to serve!
Atmosphere: 5
Food: 5
Service: 5
Rebecca Becca
Waited 5 minutes at counter before being helped. Absolutely NO toilet paper in the ladies restroom. Chocolate chip cookies were warm and tasty.
Atmosphere: 1
Food: 4
Service: 1
Josh Bailey
Food is usually good but the customer service is not the greatest. Everyone I speak to is either mad for no reason or just disrespectful.
Food: 5
Service: 1
J M
We were greeted by a nice lady and they made our cookies hot and fresh. The apple pies were a little underdone.
Food: 5
Service: 5
Robert Simons (Riot420)
Wasted 5-10miles of gas live in tuckerman, I placed a order for breakfast before they stop, 1 sausage egg chesse biscuit 1 bacon egg chesse (rewards), got there at 10:30 on the dot at drive thur and was told we cant serve you were now serving lunch, was told i would be refund (probably not rewards) but thats not why im mad, im mad because i already placed a order which should have been made
I was running behind for work due to a parent-teacher conference when I stopped at your store to grab food. I placed my order and requested a large size, which was confirmed on the screen. I paid, gave the cashier instructions to keep the receipt, and proceeded to the drive-thru.
At the second window, I was directed to the third window. When my food came out, it was not the large size I ordered. The first employee I spoke with was very kind and attempted to correct the issue. However, a second young employee came to the window, asked for my receipt, and then claimed the smaller size was what I had ordered. I explained that I had requested a large, but she insisted otherwise, gave me a dismissive look, and ultimately closed the window on me.
This forced me to drive back around through the line, which delayed me further and caused unnecessary frustration. When I finally went inside, another employee—who was very courteous—assisted me and refunded my money.
As a supervisor myself, I understand the importance of professionalism and treating customers with respect, even when there is a misunderstanding. It was disappointing to encounter such rude and unprofessional behavior from one of your employees, particularly in a customer service role. I hope this feedback is taken seriously so that no other customer has to experience the same treatment.
Atmosphere: 1
Food: 3
Service: 1
Douglas Quarles
I ordered a two double fillet fish sandwiches, when I opened it to add salt, I couldn't belive my eyes when there was hardly any tarter sause on them!!! I've order singles before that had more sause than both of them together!!! SHAME SHAME SHAME !!! First time here and the last time !!!
Atmosphere: 5
Food: 1
Service: 1
Brandon Hall
This mcdonalds is the slowest one I have ever been to. They have an attitude over the intercom, and they apparently can't read when it says triple that means 3!
Cause me and my fiance called to ask one question and they are going to get attitude for no reason
This is the worst McDonalds, management does not care. Customer service is nonexistent and don’t make any customizations to an order, they won’t even bother reading the order. Spent $50, none of my order was correct, no sauce, no napkins, I was shorted chicken nuggets also no ice in the drinks. Called to make manager aware, she didn’t even apologize!
Atmosphere: 1
Food: 1
Service: 1
The best bqpounder i ever had! The workers were all working together in perfect sequence. I could tell that everybody there cared about their customers and what they did. Day after christmas away from family to work is tough but i really appreciate you coming in to serve!
Atmosphere: 5
Food: 5
Service: 5
Waited 5 minutes at counter before being helped.
Absolutely NO toilet paper in the ladies restroom.
Chocolate chip cookies were warm and tasty.
Atmosphere: 1
Food: 4
Service: 1
Food is usually good but the customer service is not the greatest. Everyone I speak to is either mad for no reason or just disrespectful.
Food: 5
Service: 1
We were greeted by a nice lady and they made our cookies hot and fresh. The apple pies were a little underdone.
Food: 5
Service: 5
Wasted 5-10miles of gas live in tuckerman, I placed a order for breakfast before they stop, 1 sausage egg chesse biscuit 1 bacon egg chesse (rewards), got there at 10:30 on the dot at drive thur and was told we cant serve you were now serving lunch, was told i would be refund (probably not rewards) but thats not why im mad, im mad because i already placed a order which should have been made
Service: 1
It's what's come to be expected
Atmosphere: 2
Food: 4
Service: 3
Recommended dishes: Big Mac
It's McDonald's
McDonald's has gotten expensive now
Restaurantji Recommends
Very hometown feel, employees were so nice!
Atmosphere: 5
Food: 5
Service: 5
It's McDonald's come on.
I was running behind for work due to a parent-teacher conference when I stopped at your store to grab food. I placed my order and requested a large size, which was confirmed on the screen. I paid, gave the cashier instructions to keep the receipt, and proceeded to the drive-thru.
At the second window, I was directed to the third window. When my food came out, it was not the large size I ordered. The first employee I spoke with was very kind and attempted to correct the issue. However, a second young employee came to the window, asked for my receipt, and then claimed the smaller size was what I had ordered. I explained that I had requested a large, but she insisted otherwise, gave me a dismissive look, and ultimately closed the window on me.
This forced me to drive back around through the line, which delayed me further and caused unnecessary frustration. When I finally went inside, another employee—who was very courteous—assisted me and refunded my money.
As a supervisor myself, I understand the importance of professionalism and treating customers with respect, even when there is a misunderstanding. It was disappointing to encounter such rude and unprofessional behavior from one of your employees, particularly in a customer service role. I hope this feedback is taken seriously so that no other customer has to experience the same treatment.
Atmosphere: 1
Food: 3
Service: 1
I ordered a two double fillet fish sandwiches, when I opened it to add salt, I couldn't belive my eyes when there was hardly any tarter sause on them!!! I've order singles before that had more sause than both of them together!!! SHAME SHAME SHAME !!! First time here and the last time !!!
Atmosphere: 5
Food: 1
Service: 1
This mcdonalds is the slowest one I have ever been to. They have an attitude over the intercom, and they apparently can't read when it says triple that means 3!
Atmosphere: 1
Food: 1
Service: 1
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