Luckily I kept the old sandwich that wasn’t made how I ordered it. I ordered an elite chicken bacon ranch with honey mustard, peppercorn ranch, and sweet onion sauce. I contacted chat support immediately on my mobile app because I paid through them. I let them know I didn’t have 2x the cheese, only two pieces of chicken, no ranch or honey mustard on my sandwich like I ordered. The store manager finally emailed me back a week later stating to bring both the sandwich and the receipt back to the store for a refund. Okay, at this point you owe me for gas and you should have offered to make me a new sandwich for my inconvenience. I’m very disappointed!
Atmosphere: 1
Food: 1
Service: 1
Nathan Schneider
What is up with the (only two extras allowed for veggies not asking for half the tub but maybe do a double portion at the least…?). Was greeted with the oddest experience when making my footlong sub, I was getting the veggies and when I asked for extra onions, two slivers were placed on my sandwich I asked for more and was informed that management said only two extras were allowed…. This proceeded to the pickles as well. but I got lucky with the olives I must've got 4 extra pieces!
Sincerely a thoroughly confused customer….
Atmosphere: 1
Food: 1
Service: 1
Bryannah Lee
The sandwich was good and the girl working was real nice. But that bread is like a hot dog bun. It needs to stay in the proofer longer. A worker at the other Subway told me they under proof the bread so people will get less ingredients on their sandwich. Idk if I'll buy Subway sandwiches again 🤔🙃
Atmosphere: 5
Food: 2
Service: 5
Joni Alina
Excellent food and service!
Kid-friendliness: Good for kids
Wheelchair accessibility: Easy for wheelchair
Atmosphere: 5
Food: 5
Service: 5
Nichol Walker
Clean, food made well. And the sandwich maker cut it as I requested.
Atmosphere: 5
Food: 5
Service: 5
Doug Wormington
Food seemed like it had been sitting out for days, bread under baked, flies everywhere.
Atmosphere: 1
Food: 1
Service: 1
K Dot
Got the subway club, it was good!
Atmosphere: 4
Food: 5
Service: 4
Milagro Hernández
Excellent
Victoria L.
Not happy and will NOT return to this location!I entered the store with no other customers present. The one employee working on an online order didn't even acknowledge my presence (by saying hello or even LOOKING AT ME) for a full two minutes (I was watching the time on my phone). I should've listened to my gut and left then. Once the man finally spoke to me and asked me what I wanted to order, I told him I wanted a footlong Spicy Italian sandwich. He made my sandwich as requested, although it was much thinner on meat and vegetables than what I get when I go to my usual Subway. When it was time to ring me up, he asked another employee to come out from the back so he could continue making sandwiches for the two other customers that came in after me. He told the female employee that I had a Hot Shot (Italliano). I told the female that I had a Spicy Italian, and that the Hot Shot was a dollar or two MORE expensive than the Spicy Italian. He said "we don't have the Spicy Italian anymore", BUT HE NEVER MENTIONED THAT WHEN HE WAS MAKING MY ORDER!!!!! HE KNEW EXACTLY WHAT MEATS TO PUT ON THE SPICY ITALIAN, BUT WANTED TO UPCHARGE ME WITH THE HOT SHOT BECAUSE IT IS SIMILAR! I had a $10 bill in my hand, because my Spicy Italian is only $9.18 after tax, and this Spicy Italian RANG UP AT THE Hot Shot price cost me $11.92. I told the girl that there is a way they can ring it up as Subway My Way (or something like that), because I get these sandwiches all the time and my receipt SAYS Spicy Italian. He still acted like they couldn't do it. I'm too nice of a person, because I should've walked out and left my Spicy Italian (that they they were trying to upcharge me as something else), but I pulled out two more bucks and paid anyway. I told him he should've told me that they would ring it up as a Hot Shot EARLIER... like before he made it!Beware, you will be in for an unpleasant surprise and a disappointing experience when you come to this Camp Robinson location.
Atmosphere: 1
Food: 2
Service: 1
Cherrelle Fudge
If I could that 1 star I gave would be 0 stars. I purchased fresh cooked churos, however i was given old bread at subway on camprobinson in nlr I brought the items back immediately in exchange for fresh food. The manager was not available for the transaction at 6:00 on March 22nd 2024. I came back the next day like I was told to speak with Amanda the manager about some fresh food, no one said anything about a receipt the first time. Unfortunately I left the old product with Amanda right after being told she could not replace the old product without a receipt. So to some it all up I had to deal with coming back to subway twice in one day without fresh food, then a third time the following day wasting gas only to be ignored by the Manger Amanda, then told a third time I can not get what i paid for. I told Amanda I will not be coming to subway any longer and Amanda response is okay. Sound like she is unbrothered by my experience at the location she is managing. HONESTLY I'm not sure how Amanda is working with customers, the experience I received from her is unpleasant. Unfortunately I stood in Amanda eye sight for 2-5 minutes before she acknowledged me. The young lady below Amanda had to tell the manager Amanda I was there right after Amanda and I already made eye contact. I pray Amanda gets the help she needs she obviously needs help.
Luckily I kept the old sandwich that wasn’t made how I ordered it. I ordered an elite chicken bacon ranch with honey mustard, peppercorn ranch, and sweet onion sauce. I contacted chat support immediately on my mobile app because I paid through them. I let them know I didn’t have 2x the cheese, only two pieces of chicken, no ranch or honey mustard on my sandwich like I ordered. The store manager finally emailed me back a week later stating to bring both the sandwich and the receipt back to the store for a refund. Okay, at this point you owe me for gas and you should have offered to make me a new sandwich for my inconvenience. I’m very disappointed!
Atmosphere: 1
Food: 1
Service: 1
What is up with the (only two extras allowed for veggies not asking for half the tub but maybe do a double portion at the least…?). Was greeted with the oddest experience when making my footlong sub, I was getting the veggies and when I asked for extra onions, two slivers were placed on my sandwich I asked for more and was informed that management said only two extras were allowed…. This proceeded to the pickles as well. but I got lucky with the olives I must've got 4 extra pieces!
Sincerely a thoroughly confused customer….
Atmosphere: 1
Food: 1
Service: 1
The sandwich was good and the girl working was real nice. But that bread is like a hot dog bun. It needs to stay in the proofer longer. A worker at the other Subway told me they under proof the bread so people will get less ingredients on their sandwich. Idk if I'll buy Subway sandwiches again 🤔🙃
Atmosphere: 5
Food: 2
Service: 5
Excellent food and service!
Kid-friendliness: Good for kids
Wheelchair accessibility: Easy for wheelchair
Atmosphere: 5
Food: 5
Service: 5
Clean, food made well. And the sandwich maker cut it as I requested.
Atmosphere: 5
Food: 5
Service: 5
Food seemed like it had been sitting out for days, bread under baked, flies everywhere.
Atmosphere: 1
Food: 1
Service: 1
Got the subway club, it was good!
Atmosphere: 4
Food: 5
Service: 4
Excellent
Not happy and will NOT return to this location!I entered the store with no other customers present. The one employee working on an online order didn't even acknowledge my presence (by saying hello or even LOOKING AT ME) for a full two minutes (I was watching the time on my phone). I should've listened to my gut and left then. Once the man finally spoke to me and asked me what I wanted to order, I told him I wanted a footlong Spicy Italian sandwich. He made my sandwich as requested, although it was much thinner on meat and vegetables than what I get when I go to my usual Subway. When it was time to ring me up, he asked another employee to come out from the back so he could continue making sandwiches for the two other customers that came in after me. He told the female employee that I had a Hot Shot (Italliano). I told the female that I had a Spicy Italian, and that the Hot Shot was a dollar or two MORE expensive than the Spicy Italian. He said "we don't have the Spicy Italian anymore", BUT HE NEVER MENTIONED THAT WHEN HE WAS MAKING MY ORDER!!!!! HE KNEW EXACTLY WHAT MEATS TO PUT ON THE SPICY ITALIAN, BUT WANTED TO UPCHARGE ME WITH THE HOT SHOT BECAUSE IT IS SIMILAR! I had a $10 bill in my hand, because my Spicy Italian is only $9.18 after tax, and this Spicy Italian RANG UP AT THE Hot Shot price cost me $11.92. I told the girl that there is a way they can ring it up as Subway My Way (or something like that), because I get these sandwiches all the time and my receipt SAYS Spicy Italian. He still acted like they couldn't do it. I'm too nice of a person, because I should've walked out and left my Spicy Italian (that they they were trying to upcharge me as something else), but I pulled out two more bucks and paid anyway. I told him he should've told me that they would ring it up as a Hot Shot EARLIER... like before he made it!Beware, you will be in for an unpleasant surprise and a disappointing experience when you come to this Camp Robinson location.
Atmosphere: 1
Food: 2
Service: 1
If I could that 1 star I gave would be 0 stars. I purchased fresh cooked churos, however i was given old bread at subway on camprobinson in nlr I brought the items back immediately in exchange for fresh food. The manager was not available for the transaction at 6:00 on March 22nd 2024. I came back the next day like I was told to speak with Amanda the manager about some fresh food, no one said anything about a receipt the first time. Unfortunately I left the old product with Amanda right after being told she could not replace the old product without a receipt. So to some it all up I had to deal with coming back to subway twice in one day without fresh food, then a third time the following day wasting gas only to be ignored by the Manger Amanda, then told a third time I can not get what i paid for. I told Amanda I will not be coming to subway any longer and Amanda response is okay. Sound like she is unbrothered by my experience at the location she is managing. HONESTLY I'm not sure how Amanda is working with customers, the experience I received from her is unpleasant. Unfortunately I stood in Amanda eye sight for 2-5 minutes before she acknowledged me. The young lady below Amanda had to tell the manager Amanda I was there right after Amanda and I already made eye contact. I pray Amanda gets the help she needs she obviously needs help.
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Food: 5
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Food: 5
Service: 5
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