I’m leaving this review to share my experience with Bonefish Grill on January 26th around 6:15 p.m.
I had placed an order for pickup and drove approximately 19 miles to the restaurant. When I arrived, the store was closed, despite Google showing the location as open and the restaurant having been open earlier that same day. Because of this, I was unable to pick up my order and had to cancel it.
The following morning, January 27th, I called and spoke with the manager, Natasha, to explain my frustration. Unfortunately, the conversation was disappointing. Her tone came across as dismissive, and the situation was repeatedly downplayed as a “corporate decision” with no acknowledgment of the inconvenience caused. There was no inclement weather at the time of my pickup, despite a snowstorm having occurred days earlier.
The lack of concern or accountability during that call left a very bad impression. While I understand that some decisions may be outside a manager’s control, a little empathy and customer care would have gone a long way. Based on this experience, I will not be placing future orders with this location.
Atmosphere: 3
Food: 2
Service: 1
Brenda Weaver
You're those in weight I had ordered the fish and chips. There was more breading than fish. The price was too high. It was nine fifty for a slice
Atmosphere: 5
Food: 1
Service: 5
Dave Rau
Brittany, our server, was awesome! Perfect birthday celebration evening!
Atmosphere: 5
Food: 5
Service: 5
Daniel Nouguier
My family took me here for my birthday, and everything was excellent! Brittany made our visit extra special!
Atmosphere: 5
Food: 5
Service: 5
Elizabeth Robinson
Bonefish is our favorite restaurant in Rogers! Always reliable and they take reservations so we never have to worry about getting a table. Tonight they accommodated our large group and everything was perfect from the food to the service! Thank you!
Atmosphere: 5
Food: 5
Service: 5
Lisa James
Knowledgeable wait staff and delicious food!
Atmosphere: 5
Food: 5
Service: 5
Lee Hunter
Perfect dinner! Great food incredible service
Atmosphere: 5
Food: 5
Service: 5
Scott Sanders
Birthday dinner was special. The food was fantastic. Haleigh was outstanding with her service & recommendations. We felt right at home.
Food: 5
Service: 5
Reagan Moses
We had the best experience this evening! From the atmosphere when you walk in to the incredible service, and delicious appetizers, entrees and desserts! Our Angler Haleigh made everything so special! Make sure to request her as your server on your next visit.
Haleigh was great!!! Very informative as to gluten in the menu. Above and beyond angler!!!
Atmosphere: 5
Food: 5
Service: 5
zachary fox
Haleigh was an awesome server who was super knowledgeable about the menu. The seared ahi tuna appetizer is the best I’ve ever had.
Atmosphere: 5
Food: 5
Service: 5
Jason Breitbarth
Magnificent.
Atmosphere: 4
Food: 4
Service: 4
ZJ Carpenter
Love Haleigh H, she has an amazing sense of urgency, her Attitude me mine and my fiancé thanks so much better. Keep up the good work can’t wait to go to bonefish again
Atmosphere: 5
Food: 5
Service: 5
Alexyis Howard
Bonefish is a great restaurant and has one of the best weight staff I could ever ask for Haleigh H was extremely courteous and on top of her stuff big thanks
Great dining experience! Harry was terrific!!!
Atmosphere: 5
Food: 5
Service: 5
I’m leaving this review to share my experience with Bonefish Grill on January 26th around 6:15 p.m.
I had placed an order for pickup and drove approximately 19 miles to the restaurant. When I arrived, the store was closed, despite Google showing the location as open and the restaurant having been open earlier that same day. Because of this, I was unable to pick up my order and had to cancel it.
The following morning, January 27th, I called and spoke with the manager, Natasha, to explain my frustration. Unfortunately, the conversation was disappointing. Her tone came across as dismissive, and the situation was repeatedly downplayed as a “corporate decision” with no acknowledgment of the inconvenience caused. There was no inclement weather at the time of my pickup, despite a snowstorm having occurred days earlier.
The lack of concern or accountability during that call left a very bad impression. While I understand that some decisions may be outside a manager’s control, a little empathy and customer care would have gone a long way. Based on this experience, I will not be placing future orders with this location.
Atmosphere: 3
Food: 2
Service: 1
You're those in weight I had ordered the fish and chips. There was more breading than fish. The price was too high. It was nine fifty for a slice
Atmosphere: 5
Food: 1
Service: 5
Brittany, our server, was awesome! Perfect birthday celebration evening!
Atmosphere: 5
Food: 5
Service: 5
My family took me here for my birthday, and everything was excellent! Brittany made our visit extra special!
Atmosphere: 5
Food: 5
Service: 5
Bonefish is our favorite restaurant in Rogers! Always reliable and they take reservations so we never have to worry about getting a table. Tonight they accommodated our large group and everything was perfect from the food to the service! Thank you!
Atmosphere: 5
Food: 5
Service: 5
Knowledgeable wait staff and delicious food!
Atmosphere: 5
Food: 5
Service: 5
Perfect dinner! Great food incredible service
Atmosphere: 5
Food: 5
Service: 5
Birthday dinner was special. The food was fantastic. Haleigh was outstanding with her service & recommendations. We felt right at home.
Food: 5
Service: 5
We had the best experience this evening! From the atmosphere when you walk in to the incredible service, and delicious appetizers, entrees and desserts! Our Angler Haleigh made everything so special! Make sure to request her as your server on your next visit.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Haleigh was great!!! Very informative as to gluten in the menu. Above and beyond angler!!!
Atmosphere: 5
Food: 5
Service: 5
Haleigh was an awesome server who was super knowledgeable about the menu. The seared ahi tuna appetizer is the best I’ve ever had.
Atmosphere: 5
Food: 5
Service: 5
Magnificent.
Atmosphere: 4
Food: 4
Service: 4
Love Haleigh H, she has an amazing sense of urgency, her Attitude me mine and my fiancé thanks so much better. Keep up the good work can’t wait to go to bonefish again
Atmosphere: 5
Food: 5
Service: 5
Bonefish is a great restaurant and has one of the best weight staff I could ever ask for Haleigh H was extremely courteous and on top of her stuff big thanks
Atmosphere: 5
Food: 5
Service: 5
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