Probably the worst McDonald’s in the area. Constantly messes up orders and take FOREVER! Been annoyed here for awhile and after today I won’t be back. Forgot the cheese I paid extra for and wanted $.79 for syrup for my pancakes.
Atmosphere: 1
Food: 1
Service: 1
Chris Brandon
Watch your receipts in the drive thru, I had items added to my order after I pulled around to the window. Didn’t realize till afterwards. No total was given when I arrived to pay. Window attendant took my card and gave me a receipt.
Atmosphere: 1
Food: 1
Service: 1
Emily Wong
Seriously if I could rate this Mcdonalds a ZERO, I would. Sat inside for an hour waiting to be served, had to go through the drive thru to even be talked to. Many customers were very dissatisfied with this Mcdonalds just in the time I was here. Horrible management as well, talked to one manager he just blew us off. Wish the managers weren’t children who hate their job! Good luck!
Atmosphere: 1
Food: 1
Service: 1
Sam F
Thank y'all so much for the free food on veterans Day for veterans! Much appreciated guys!
karrie carter
This place is awful
Atmosphere: 1
Food: 1
Service: 1
Sylvia Kimbrell
Valerie said she’s only been there for two weeks but she was absolutely a doll! Wonderful service :)
Atmosphere: 5
Food: 5
Service: 5
AR Dave
Check your orders Pul forward and wait (fresh food but many incorrect due to 3 to 4 customers waiting and 33% or 25% chance at correct order/customer matching
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Mcdouble, Double Cheeseburger, Big Mac and Quarter Pounder with Cheese, Big Mac, Quarter Pounder Hamburger, Cheeseburger, Mcchicken, Bagel
Cynthia Livermore
This has to be the worst Mcdonalds to eat at and obviously the manager on duty Cory doesn't care much either. He took my small order at the counter where I stood while he delivered 4 orders to people waiting when I asked him if there was someone to take my order as I always pay in cash. This was a dine in order taken at 7:16pm. I finally went to the counter at 7:36pm when Cory was delivering a large kiosk order that was just placed inside and told him I wanted my order now which he managed to get after a few more minutes of waiting at the counter. The french fry bag wasn't even opened up there was just a few luke warm fries slid into the bag, the Mcdouble was also just warm and he gave me a coke instead of the dr pepper I ordered. This person has no business being a manager at all and should be fired as far as I seen tonight in the way he's running this store. It looked like there was plenty of help there but obviously only a few actually doing the necessary work.
Atmosphere: 3
Food: 3
Service: 1
The Dro
Do not go to this McDonald’s unless you use the drive-thru
McDonald’s Order 9.29.24 Check-In# RX73-6677354 09/29/2024 04:51:41 PM
I order online on their app and go to pick it up. There are two cares in the drive thru and I ordered curbside and check-in. I wait 15 minutes and call to ask where my order is. Their manager Ashley says their short staffed and trying and that my order is ready. I wait another couple of minutes and nothing. I'm about to call in again and I finally see my order. I grab it and go. As I'm getting on the street, I reach in to grab some fries and they are cold.
I call and complain and have to turn around to get my food again.
I get my groceries and go back to that McD’s. I walk in and ask for Ashley. The gentlemen that walked out to bring me my food originally, looks up and walks over to me. He states that he’ll handle it and he’ll start my food right away and places the bag on their stainless steel counter. I see the guy go around to the line he’s working on, and I think he’s working on my order. I wait another 15 minutes, and I see him making some big macs. This guy who brought out my food and he tells me that he’ll make my food completely FORGOT to make my food! REALLY! He just took my bag and stated that he’ll work on it himself and then doesn’t even work on my order. What the hell! There is a guy right next to me complaining about the time for his order and he just walks out. I then see a guy in a grey shirt (Corey), and I ask him for help. The time is now 5:51 so it’s been an hour since my original order. I explain to Corey what’s going on. He asked to see my receipt show him my phone. He asks if he can take it to ensure that the order is correct. I agree. After another 10 minutes, I get my order and check it and I’m missing a medium fry and inform Corey. He states that he didn’t see it, but if I can show him the receipt again as he goes and gets my medium fries. He comes back and I show him. However, as he’s going back to get my fries I see Ashley, for the first time, coming to the front of the store from what I assume is an office. She then asks what’s going on with the orders and is trying to figure it out. Corey gives me my fires and inform him that they got to do better. During this whole time everyone in line waiting for their food is complaining. This lady stated she order her food and 4:35 and hadn’t gotten her food. However, the drive thru is rolling cars out. Food is leaving but only the drive thru. Why is that? The entire time I was waiting for my food, this McD’s only gave customers in their dinning room food one time. They are ONLY working on drive thru orders. What the hell! They should work on the orders as they come in. Why do people or use curbside or order inside have to wait double or triple the time to get their food while drive thru people are getting their food quickly? Make this make sense. Then if you’re going to make people wait double or triple the time, at LEAST get their order correct! If Ashely knows they are behind, why doesn’t she get out of her office to help her crew? She was in her office while this McD’s was not pushing out curbside or dining room orders? That does NOT show leadership. She would be helping her employee’s get orders out and ensure they’re correct but she’s just in the office doing who knows what. If you MUST go to this McD’s ONLY use the drive thru. At least you’ll get your food quicker but please ensure that the food is warm and accurate! I do appreciate Corey because he was trying to get orders out and be helpful, unlike Ashley! Keep up the good work Corey and I hope that Ashely uses you as an example to help out your workers rather then just staying in the office. I pulled out of the McD’s parking lot at 5:11 PM. It took over an hour for me to get my food, but hey, I did get a free Apple pie, but I’d would rather not deal with this and preferred to my order warm the first time! Do better!
I've been ordering a bacon egg & cheese for 2 weeks now and they give me pure dan es bagel with pure egg & cheese I lived 10 minutes away and I don't even have to crawl on gas to go and complain they have to be more careful when reading their orders one trusts In what we order, no, and more than that, we have the confidence that what we order is good, and when we get home, the time is not good, what a disappointment, even the desire to eat is taken away from us.
Food: 1
Service: 1
Christopher Peklay
It would have been nice to get my full order, considering you charged me for it. Real bang up job having more than half the stuff I ordered and paid for not be in the bag. I worked food service, I know it’s not the easiest job, but this is literal incompetence. Just close the store if you’re not going to actually fulfill orders.
Atmosphere: 1
Food: 1
Service: 1
Rita Madson
I’ve been eating at McDonald’s for 50 years and this is by far the worst meal I have ever had. The double burger had only a skinny piece of cheese no ketchup, no mustard no onion no tomato no lettuce. Fries were cold. Chicken nuggets were cold burger was cold. I will not visit the Pleasant Grove, Rogers McDonald’s ever again, stay away from this one.
Atmosphere: 1
Food: 1
Service: 1
Nancy Glasscock
Tell me why I ordered an EGG &. CHEESE McGriddle. I fully explained that I am allergic to pork and cannot have any pork products touching my food. They gave me the SAUSAGE &egg cheese McGriddle. When I took it back this girl said “ma’am there is no pork on here, just sausage “. 😩 bruh! She literally said this!!! So, she then said “we don’t have just egg and cheese McGriddle but I’ll make it for you”. So now I can’t be sure if she just took the pork off and handed it back to me contaminated or actually made a clean breakfast sandwich. If I get sick, I’ll know.
Atmosphere: 1
Food: 1
Service: 1
Haley Deatherage
This is the best McDonald's in NWA. They are quick and everyone who works here is great.
Probably the worst McDonald’s in the area. Constantly messes up orders and take FOREVER! Been annoyed here for awhile and after today I won’t be back. Forgot the cheese I paid extra for and wanted $.79 for syrup for my pancakes.
Atmosphere: 1
Food: 1
Service: 1
Watch your receipts in the drive thru, I had items added to my order after I pulled around to the window. Didn’t realize till afterwards. No total was given when I arrived to pay. Window attendant took my card and gave me a receipt.
Atmosphere: 1
Food: 1
Service: 1
Seriously if I could rate this Mcdonalds a ZERO, I would. Sat inside for an hour waiting to be served, had to go through the drive thru to even be talked to. Many customers were very dissatisfied with this Mcdonalds just in the time I was here. Horrible management as well, talked to one manager he just blew us off. Wish the managers weren’t children who hate their job! Good luck!
Atmosphere: 1
Food: 1
Service: 1
Thank y'all so much for the free food on veterans Day for veterans! Much appreciated guys!
This place is awful
Atmosphere: 1
Food: 1
Service: 1
Valerie said she’s only been there for two weeks but she was absolutely a doll! Wonderful service :)
Atmosphere: 5
Food: 5
Service: 5
Check your orders
Pul forward and wait (fresh food but many incorrect due to 3 to 4 customers waiting and 33% or 25% chance at correct order/customer matching
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Mcdouble, Double Cheeseburger, Big Mac and Quarter Pounder with Cheese, Big Mac, Quarter Pounder Hamburger, Cheeseburger, Mcchicken, Bagel
This has to be the worst Mcdonalds to eat at and obviously the manager on duty Cory doesn't care much either. He took my small order at the counter where I stood while he delivered 4 orders to people waiting when I asked him if there was someone to take my order as I always pay in cash. This was a dine in order taken at 7:16pm. I finally went to the counter at 7:36pm when Cory was delivering a large kiosk order that was just placed inside and told him I wanted my order now which he managed to get after a few more minutes of waiting at the counter. The french fry bag wasn't even opened up there was just a few luke warm fries slid into the bag, the Mcdouble was also just warm and he gave me a coke instead of the dr pepper I ordered. This person has no business being a manager at all and should be fired as far as I seen tonight in the way he's running this store. It looked like there was plenty of help there but obviously only a few actually doing the necessary work.
Atmosphere: 3
Food: 3
Service: 1
Do not go to this McDonald’s unless you use the drive-thru
McDonald’s Order 9.29.24
Check-In# RX73-6677354 09/29/2024 04:51:41 PM
I order online on their app and go to pick it up. There are two cares in the drive thru and I ordered curbside and check-in. I wait 15 minutes and call to ask where my order is. Their manager Ashley says their short staffed and trying and that my order is ready. I wait another couple of minutes and nothing. I'm about to call in again and I finally see my order. I grab it and go. As I'm getting on the street, I reach in to grab some fries and they are cold.
I call and complain and have to turn around to get my food again.
I get my groceries and go back to that McD’s. I walk in and ask for Ashley. The gentlemen that walked out to bring me my food originally, looks up and walks over to me. He states that he’ll handle it and he’ll start my food right away and places the bag on their stainless steel counter. I see the guy go around to the line he’s working on, and I think he’s working on my order. I wait another 15 minutes, and I see him making some big macs. This guy who brought out my food and he tells me that he’ll make my food completely FORGOT to make my food! REALLY! He just took my bag and stated that he’ll work on it himself and then doesn’t even work on my order. What the hell!
There is a guy right next to me complaining about the time for his order and he just walks out. I then see a guy in a grey shirt (Corey), and I ask him for help. The time is now 5:51 so it’s been an hour since my original order. I explain to Corey what’s going on. He asked to see my receipt show him my phone. He asks if he can take it to ensure that the order is correct. I agree. After another 10 minutes, I get my order and check it and I’m missing a medium fry and inform Corey. He states that he didn’t see it, but if I can show him the receipt again as he goes and gets my medium fries. He comes back and I show him. However, as he’s going back to get my fries I see Ashley, for the first time, coming to the front of the store from what I assume is an office. She then asks what’s going on with the orders and is trying to figure it out. Corey gives me my fires and inform him that they got to do better.
During this whole time everyone in line waiting for their food is complaining. This lady stated she order her food and 4:35 and hadn’t gotten her food. However, the drive thru is rolling cars out. Food is leaving but only the drive thru. Why is that? The entire time I was waiting for my food, this McD’s only gave customers in their dinning room food one time. They are ONLY working on drive thru orders. What the hell! They should work on the orders as they come in. Why do people or use curbside or order inside have to wait double or triple the time to get their food while drive thru people are getting their food quickly? Make this make sense. Then if you’re going to make people wait double or triple the time, at LEAST get their order correct!
If Ashely knows they are behind, why doesn’t she get out of her office to help her crew? She was in her office while this McD’s was not pushing out curbside or dining room orders? That does NOT show leadership. She would be helping her employee’s get orders out and ensure they’re correct but she’s just in the office doing who knows what.
If you MUST go to this McD’s ONLY use the drive thru. At least you’ll get your food quicker but please ensure that the food is warm and accurate! I do appreciate Corey because he was trying to get orders out and be helpful, unlike Ashley! Keep up the good work Corey and I hope that Ashely uses you as an example to help out your workers rather then just staying in the office.
I pulled out of the McD’s parking lot at 5:11 PM. It took over an hour for me to get my food, but hey, I did get a free Apple pie, but I’d would rather not deal with this and preferred to my order warm the first time! Do better!
Atmosphere: 1
Food: 3
Service: 1
Clean and staff is nice
Restaurantji Recommends
I've been ordering a bacon egg & cheese for 2 weeks now and they give me pure dan es bagel with pure egg & cheese I lived 10 minutes away and I don't even have to crawl on gas to go and complain they have to be more careful when reading their orders one trusts In what we order, no, and more than that, we have the confidence that what we order is good, and when we get home, the time is not good, what a disappointment, even the desire to eat is taken away from us.
Food: 1
Service: 1
It would have been nice to get my full order, considering you charged me for it. Real bang up job having more than half the stuff I ordered and paid for not be in the bag. I worked food service, I know it’s not the easiest job, but this is literal incompetence. Just close the store if you’re not going to actually fulfill orders.
Atmosphere: 1
Food: 1
Service: 1
I’ve been eating at McDonald’s for 50 years and this is by far the worst meal I have ever had. The double burger had only a skinny piece of cheese no ketchup, no mustard no onion no tomato no lettuce. Fries were cold. Chicken nuggets were cold burger was cold. I will not visit the Pleasant Grove, Rogers McDonald’s ever again, stay away from this one.
Atmosphere: 1
Food: 1
Service: 1
Tell me why I ordered an EGG &. CHEESE McGriddle. I fully explained that I am allergic to pork and cannot have any pork products touching my food. They gave me the SAUSAGE &egg cheese McGriddle. When I took it back this girl said “ma’am there is no pork on here, just sausage “. 😩 bruh! She literally said this!!! So, she then said “we don’t have just egg and cheese McGriddle but I’ll make it for you”. So now I can’t be sure if she just took the pork off and handed it back to me contaminated or actually made a clean breakfast sandwich. If I get sick, I’ll know.
Atmosphere: 1
Food: 1
Service: 1
This is the best McDonald's in NWA. They are quick and everyone who works here is great.
Food: 5
Service: 5
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