Pei Wei Asian Kitchen

Been going to this location for years and I love it so much. Consistently good

Ordered through DoorDash and I asked for the firecracker chicken child meal. I substituted the chicken for veggies and tofu, and asked for a lemonade for my drink. I also ordered two chicken egg rolls. First thing i noticed was the fact my dasher didnt have a drink, I asked her about it and she said they didn’t say anything to her about one nor did they gave her one. It should have came with the kids meal. I opened my egg rolls and started eating them and then I went to open my box of food, and saw that I didn’t get my tofu. It was just a box full of barely cooked hard vegetables, and noodles. I’m really bummed out because I was excited for my meal, I really love their tofu so I was really looking forward to enjoying my break and my full meal wasnt there. I did not receive what I PAID for. I am also allergic to red meat so I started getting concerned that the egg rolls they gave me weren’t chicken and were pork because the rest of my ordered was wrong so I decided to call and ask just to confirm they were chicken and to let them know about my meal/concern. They then let me know they couldn’t give me a refund because it was through DoorDash, and said I could come back for a free meal but didnt offer to take my name down or any information to indicate that I will be getting a free meal next time I come in, they just told me I would be getting a free entrée next time I come in. They did confirm my egg rolls weren’t pork so I’m glad about that, just the way they offered the free meal wasn’t professional, and should have offered a refund or asked for my information to confirm a free meal. I tried to contact DoorDash about this and I paid over $20 for my kids meal and egg rolls and was only offered $7. Just not cool, wish I got what I paid for the first time instead of having to go out of my way to complain about my situation in hopes they double check online orders before sending them off. Do better, and receive good feedback.

Atmosphere: 1

Food: 1

Service: 1

Good for fast food.

Atmosphere: 5

Food: 4

Service: 5

Good food. Place always opens late. Door says they open at 11 and while there’s a line outside to come in at 11:10 the employees are sitting in their car since before 11. Happens a lot

Atmosphere: 4

Food: 4

Service: 2

Fast good food.

Atmosphere: 5

Food: 5

Service: 5

The food was decent, but I wasn't impressed.

Atmosphere: 4

Food: 3

Service: 3

I moved to AR a couple years ago and just realized that there were both Pei Wei and pf Chang's here. I was so hungry and excited today so I went there for lunch . OMG IT WAS JUST LIKE I REMEMBER! THANK GOODNESS THAT YOU HAVEN'T CHANGED YOUR RECIPES LIKE EVERY OTHER PLACE!!!! ILL DEFINITELY BE THERE A COUPLE TIMES A MONTH... ORANGE CHICKEN AND RANGOONS AND FRIED RICE....

Incredibly slow service for essentially pre-made food. No AC so it was at least 80° inside.

Atmosphere: 1

Food: 2

Service: 1

It took 20 minutes to get my food.
However, the food was great as usual.

Atmosphere: 4

Food: 5

Service: 3

I brought my wife and son here after church to eat lunch and boy were we disappointed. All 3 of us had a hard time eating because the meat was WAY OVER COOKED abd the veggies were WAY UNDERCOOKED. Plus we added crab rangoon to our order abd could hardly eat those because they too were overcooked. We tgrew more than half of all of our food in the trash because it wasn't fit to eat and we paid $65+ for our meal. We decided that next time, we will deive past here and go

Atmosphere: 4

Food: 1

Service: 5

Couldn't seem to make the spring rolls for some reason they kept burning. Brought egg rolls instead, didn't care for those, but the main entrée was fantastic.

Atmosphere: 5

Food: 5

Service: 4

Great place for take out or eat in. Enjoyed the Japanese Sapporo Beer.

Atmosphere: 5

Food: 5

Service: 5

The sesame chicken tasted like a bowl of disappointment but the service and atmosphere was good

Atmosphere: 3

Food: 2

Service: 4

Pei Wei never dissapoints and is one of my fav casual eats. They are always quick to service you in any way and truly cares about their customers. I had accidentally ordered noodles instead of lo mein and did not know they difference, they then proceeded to bring me out two bowls of lo mein. The level of service here will never cease to amaze me. The best!

Atmosphere: 5

Food: 5

Service: 5

Not sure who's genius idea it was to make these large platters with more than one entrée on it but they need a raise!!! Service was incredible, the food was fantastic. Full of flavor and the portions were perfect. Yes I ate out of all three entrées and don't regret a thing!!! Absolutely everything was fresh and incredibly delicious. Not sure why most of these places don't stock Yum Yum sauce, might be just me but when I ask about it they give me the crazy look lol it is what it is, everything was just absolutely delicious!!! Highly recommended, Service was great, Restaurant was clean, bathrooms were clean.

Atmosphere: 5

Food: 5

Service: 5