Dairy Queen Grill & Chill

I tried to call to place a custom cake order and no one answered both times I called, and it rang about 10 times. Then when I gave up and just went inside to pick out a cake the next day. I asked if they could write on it and was told no. I asked if they could give me the icing bag and watch me write on it or buy icing from them and I was told no. How do you make custom orders but then can't even write on one when someone comes inside. Not to mention when I was trying to understand why they couldn't do any of the options I was offering; I was met with one girl just walking away and another sighing and saying ok.

I love their pretzel sticks and cheese.

Food: 5

Service: 5

Incompetent workers, ive never had someone triple check still get an order wrong. Dont waste your time

Atmosphere: 1

Food: 1

Service: 1

Can never go wrong with dairy Queen, chicken finger basket always

Atmosphere: 5

Food: 5

Service: 5

Ice cream here is awesome as always!Corinne served us( not sure if that is how her name is spelled) but she was awesome and so sweet!

Atmosphere: 5

Food: 5

Service: 5

i placed an online order, went inside about 5 minutes after placing it and let them know i was here. i waited 30 minutes for my order while watching many others get there food. when i finally got someone’s attention i watched her pull my bag of food out from under a warmer where it had been sitting for a while considering the boxes were literally wet with condensation. it was a very frustrating experience.

Atmosphere: 3

Food: 3

Service: 1

Was told they were closed they still had 5 minutes amd refused service.

Service: 1

Went through the drive-thru, it takes me 4 minutes to get to my house from DQ, all my food was cold. My entire order was room temp. No excuse for that.

I know it isn't the restaurant's fault but I had taken my kids to get ice cream, put in a mobile order, got charged and never got the ice cream because the order didn't show up on their screen. I even showed the receipt and bank statement that the money did get pulled. We didn't even get a refund. Kinda sucks because we are in a rough spot, I just wanted to spoil my kids a little, so it's not like we could just go have our ice cream at home. But ayy I learned not to do mobile ordering at dairy Queen 🥴

Ordered blizzards and received then in milkshake consistency. Server flipped up side down but very fast. Very disappointing

Food: 1

Service: 2

Went last Sunday... orders were a mess, the fries were old !!! The chicken was horrible!!! The one young lady was so rude !!!! Not the one who rung up our orders the other one. We asked for our oder to be fixed and it only got worse !!!!

Food: 1

Service: 1

I usually never leave a review but this was absolutely the worst service! It took 30 minutes to get our order only to be wrong. Not only was it wrong but it was cold! My husband asked for a refund as it was wrong and it took so long and we couldn't wait another 20-30 minutes for them to fix the order. He was told that they would not give him a refund as the manager was busy because there was an inspection. The manager heard all of this as he was sitting at a table in the lobby. I go back in to try to speak with the manager who is now behind the counter who refused to speak with me or give a refund. Terrible service and extremely rude staff.

Atmosphere: 1

Food: 1

Service: 1

I ordered a large drink but they failed to tell me they had no ice. Also they had no change to give back when you ordered something, and the tables are sticky. They also had food on the menu that they could not give me saying "it wasn't on the computer". Do better be better. I expected more.

Atmosphere: 1

Food: 2

Service: 1

It was good but the drive through to literally 30 minutes

Atmosphere: 1

Food: 4

Service: 1

I usually love Dairy Queen and always treat myself to a visit when on a road trip but the Dairy Queen in Russellville was very disappointing . It was dirty, the server was unfriendly and not helpful and the Blizzard was bad . It was a very runny consistency and when I asked for a thicker more frozen one she said they were having trouble with the machine so no. I then tasted it and it tasted sour like bad milk. Again she refused to replace it because she said she had just put in new ice cream. She never offered a refund but I convinced her to give me a Dilly Bar instead and it probably took her 5 minutes to find one. My friend and I were the only customers on a week night at dinner time and it’s easy to see why as nothing about this place was good.

Atmosphere: 1

Food: 1

Service: 1