My girlfriend went to get drinks for our family at 7:20am she ordered and checked in and 20 minutes pass and 8-10 people come and go so she pushed the button to let them know she has been waiting for 20 minutes she was not rude she just wanted to make sure they knew she was there and the woman said that she wouldn’t have been there waiting if she had checked in so they checked her in AGAIN then they brought out the wrong drinks despite the receipt showing the correct ones, she said this is wrong and they argued that this is what she ordered then grabbed it out of her hands rudely and walked away the manager comes back to the car 20+ minutes later with the wrong drinks again, pushes them at my girlfriends hands and says here then immediately walks away mumbling smart remarks my girlfriend comes home to me after being there for almost an hour crying because of how she was treated and talked to and we didn’t get what we ordered either so I get to work and call the manager at 9am and she wouldn’t tell me her name and despite me being respectful and simply asking where I put in a complaint she refuses to answer anything puts me down and blames my girlfriend for their attitude and for having to wait saying she didn’t check in and that she got what she ordered the first time and she insulted her character then hung up on me after spouting off some more bs this manager is completely un professional and I would not want her representing me or my business nor would I trust her with my finances or valued customers her go to sonic multiple times per week I personally will never return to this establishment as long as she is employed there and I hope that someone from this franchise takes notice of this review holds this employee accountable I called and asked to speak to the manager another employee gave me to this girl and she wouldn’t name herself but she works at the sonic in Russellville Arkansas on 4th street and she is going to run it into the ground treating customers like this
Atmosphere: 1
Food: 1
Service: 1
Jed Abrams
I would not recommend eating here they do not cook their food correctly they do not know how to make wraps or burritos food is disgusting took it home and had to freaking redo it and cook it correctly.
Atmosphere: 4
Food: 1
Service: 4
Courtney Hogue
This sonic was on point. Our experience was the best ever. Our order was taken with 1min of arrival Our food was served within 8min the food was delivered hot and fresh the correct way we have zero complaints Our car hop was very polite and amazing we visited during happy hour on top of that. My Daughter Grandson and I were all very pleased I should have tipped more
Atmosphere: 5
Food: 5
Service: 5
Ralissa Mcfalls
I waited for 10 minutes late for work for a blast and they waited that long to let me know that they were going to refund me and then take another 10 to
Atmosphere: 1
Food: 1
Service: 1
Leah Spencer
This lady was being spoken to and while she was on the phone she completely ignored me. I had to sit there and wait for an order for 10 min. While there was a guy working his bottom off to get me my order this lady couldn’t even stay off her phone long enough to help get the order out. This is unacceptable to have someone like this in company uniform and behaving like this and not doing her dang job. This is the problem now days. I don’t receive service like this at other SONICS so management needs to aware and do something about it.
Atmosphere: 1
Food: 1
Service: 1
Rachel Drinnon
This is the best Sonic around! Quick, courteous, friendly staff!
Atmosphere: 5
Food: 5
Service: 5
Becky Johnson
When I drive from Iowa I stop at all sonics . This one didn't have a sign, the food is a no, and the oil was rancid . I'm sorry sonic. I love you and this was a total disappointment, even my cherry limeade wasn't good!
Atmosphere: 2
Food: 1
Service: 4
Jesse Jones
Slowest sonic ever
max cress
This is the worst sonic I have order food from, onion rins are burnt to a crisp and my burger looks like it's been stepped on
Atmosphere: 1
Food: 1
Service: 1
Meshell McCormick
Service lacking...I waited over 10 minutes for a drink! One single drink. Then had to call to ask about the order and ended up taking about 15 minutes for them to bring me a drink....
Tater tots were good, but my daughter really liked her strawberry slush
Atmosphere: 4
Food: 4
Service: 4
Stacey Daniel
I ordered a #9 with a coke. I had to repeat my order 3 times and wait 5 minutes before they even acknowledged I was there! Then I ask please for ketchup 2 times. They brought my order no napkins, I had ice cream all over my cup, and no ketchup! I ask her amd she said well did you ask for ketchup? I said it don't matter if someone orders fries, tater tots put at least 2 packets in the bag. Also napkins. I said stop being lazy and do your job. Last time I will go there. I have given it 2 chances and them being 2 months apart! Get it together
Atmosphere: 1
Food: 1
Service: 1
Easy Going
Took about 20 minutes to get two milkshakes. There was a young man working at the grill wearing a black tank top shirt…that’s really gross around food. It’s NOT a gym…..tank tops don’t belong at eating establishments.
Atmosphere: 1
Food: 3
Service: 1
Amanda McCrary
They could barely hear me in the speaker and I couldn't hear them. My taters with chili and cheese came out fries instead. The oil needs changing because the food was disgusting and I asked for extra cherries in my cherry limeade and got one single cherry. The food is too expensive for the workers to care so little about what they do. I have been in the restaurant business for 15 years and this was a truly exceptionally bad experience. Do better, sonic. This was completely workers neglect.
Atmosphere: 1
Food: 1
Service: 1
Glenna Ross
One of the most run down Sonics I have been to. Stalls out of order, sign missing, slow service.
My girlfriend went to get drinks for our family at 7:20am she ordered and checked in and 20 minutes pass and 8-10 people come and go so she pushed the button to let them know she has been waiting for 20 minutes she was not rude she just wanted to make sure they knew she was there and the woman said that she wouldn’t have been there waiting if she had checked in so they checked her in AGAIN then they brought out the wrong drinks despite the receipt showing the correct ones, she said this is wrong and they argued that this is what she ordered then grabbed it out of her hands rudely and walked away the manager comes back to the car 20+ minutes later with the wrong drinks again, pushes them at my girlfriends hands and says here then immediately walks away mumbling smart remarks my girlfriend comes home to me after being there for almost an hour crying because of how she was treated and talked to and we didn’t get what we ordered either so I get to work and call the manager at 9am and she wouldn’t tell me her name and despite me being respectful and simply asking where I put in a complaint she refuses to answer anything puts me down and blames my girlfriend for their attitude and for having to wait saying she didn’t check in and that she got what she ordered the first time and she insulted her character then hung up on me after spouting off some more bs this manager is completely un professional and I would not want her representing me or my business nor would I trust her with my finances or valued customers her go to sonic multiple times per week I personally will never return to this establishment as long as she is employed there and I hope that someone from this franchise takes notice of this review holds this employee accountable I called and asked to speak to the manager another employee gave me to this girl and she wouldn’t name herself but she works at the sonic in Russellville Arkansas on 4th street and she is going to run it into the ground treating customers like this
Atmosphere: 1
Food: 1
Service: 1
I would not recommend eating here they do not cook their food correctly they do not know how to make wraps or burritos food is disgusting took it home and had to freaking redo it and cook it correctly.
Atmosphere: 4
Food: 1
Service: 4
This sonic was on point. Our experience was the best ever. Our order was taken with 1min of arrival Our food was served within 8min the food was delivered hot and fresh the correct way we have zero complaints Our car hop was very polite and amazing we visited during happy hour on top of that. My Daughter Grandson and I were all very pleased I should have tipped more
Atmosphere: 5
Food: 5
Service: 5
I waited for 10 minutes late for work for a blast and they waited that long to let me know that they were going to refund me and then take another 10 to
Atmosphere: 1
Food: 1
Service: 1
This lady was being spoken to and while she was on the phone she completely ignored me. I had to sit there and wait for an order for 10 min. While there was a guy working his bottom off to get me my order this lady couldn’t even stay off her phone long enough to help get the order out. This is unacceptable to have someone like this in company uniform and behaving like this and not doing her dang job. This is the problem now days. I don’t receive service like this at other SONICS so management needs to aware and do something about it.
Atmosphere: 1
Food: 1
Service: 1
This is the best Sonic around! Quick, courteous, friendly staff!
Atmosphere: 5
Food: 5
Service: 5
When I drive from Iowa I stop at all sonics . This one didn't have a sign, the food is a no, and the oil was rancid . I'm sorry sonic. I love you and this was a total disappointment, even my cherry limeade wasn't good!
Atmosphere: 2
Food: 1
Service: 4
Slowest sonic ever
This is the worst sonic I have order food from, onion rins are burnt to a crisp and my burger looks like it's been stepped on
Atmosphere: 1
Food: 1
Service: 1
Service lacking...I waited over 10 minutes for a drink! One single drink. Then had to call to ask about the order and ended up taking about 15 minutes for them to bring me a drink....
Atmosphere: 3
Food: 5
Service: 1
Restaurantji Recommends
Tater tots were good, but my daughter really liked her strawberry slush
Atmosphere: 4
Food: 4
Service: 4
I ordered a #9 with a coke. I had to repeat my order 3 times and wait 5 minutes before they even acknowledged I was there! Then I ask please for ketchup 2 times. They brought my order no napkins, I had ice cream all over my cup, and no ketchup! I ask her amd she said well did you ask for ketchup? I said it don't matter if someone orders fries, tater tots put at least 2 packets in the bag. Also napkins. I said stop being lazy and do your job. Last time I will go there. I have given it 2 chances and them being 2 months apart! Get it together
Atmosphere: 1
Food: 1
Service: 1
Took about 20 minutes to get two milkshakes. There was a young man working at the grill wearing a black tank top shirt…that’s really gross around food. It’s NOT a gym…..tank tops don’t belong at eating establishments.
Atmosphere: 1
Food: 3
Service: 1
They could barely hear me in the speaker and I couldn't hear them. My taters with chili and cheese came out fries instead. The oil needs changing because the food was disgusting and I asked for extra cherries in my cherry limeade and got one single cherry. The food is too expensive for the workers to care so little about what they do. I have been in the restaurant business for 15 years and this was a truly exceptionally bad experience. Do better, sonic. This was completely workers neglect.
Atmosphere: 1
Food: 1
Service: 1
One of the most run down Sonics I have been to. Stalls out of order, sign missing, slow service.
Atmosphere: 1
Food: 3
Service: 3
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